Customer Information Center Manager jobs in Valdosta, GA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Manager - Data & Analytics
  • Sanrose Information Services Inc.
  • Tallahassee, FL FULL_TIME
  • Job Details

    THIS IS AN ON-SITE POSITON (Tallahassee, FLORIDA)

    Information Manager - Data & Analytics

    Strong experience in data management, metadata management, data governance, or information management.
    Familiarity with data dictionaries and data cataloging tools and platforms, such as Informatica. (Proficiency level 4)
    Understanding of data governance principles, data quality, data stewardship practices, and regulatory compliance requirements. (Proficiency level 4)
    Strong organizational skills and attention to detail, with the ability to accurately catalog and document complex data assets. (Proficiency level 4)
    Knowledge of metadata standards and frameworks, such as Dublin Core, ISO 19115, and FGDC-CSDGM. (Proficiency level 3)
    Ability to establish and maintain effective working relationships with others. (Proficiency level 3)
    Ability to work independently. (Proficiency level 3)
    Ability to determine work priorities and ensure proper completion of work assignments. (Proficiency level 3)
    Ability to effectively communicate technical standards, practices, and initiatives. (Proficiency level 3)

    Preferred Knowledge, Skills & Abilities (KSAs):
    Familiarity with environmental science, water quality, or related fields.
    Experience in data management, metadata management, data governance, or information management in a scientific or environmental context.
    Proficiency in data profiling and data analysis techniques using tools like SQL, Excel, or data profiling software.
    Excellent analytical and problem-solving skills to identify and resolve data quality issues.
    Basic understanding of data-related technologies and tools such as ETL, data warehouses, and data lakes.
    Basic understanding of data visualization and reporting tools such as Qlik Sense.

    Please apply via dice or email your resume to: recruiter @ sanrose.com

  • 1 Day Ago

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Manager - Business Operations
  • IT Customer Service - POST
  • Tallahassee, FL CONTRACTOR
  • Job title: Manager - Business OperationsLocation: 4040 Esplanade Way Tallahassee, FL 32311 Job summary: Business Operations Specialist (2) - provide detailed desk procedures as well as overall busines...
  • 1 Day Ago

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On-Site Information Manager (Metadata Management/Data Governance/Informatica)
  • Global Information Services
  • Tallahassee, FL FULL_TIME
  • Job DetailsNote : Please reply ONLY if you1) can work 100% on-site from day one have all the Required skill set and have worked as an "Information Manager (Metadata Management/Data Governance/Informat...
  • 8 Days Ago

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Manager of Finance Operations
  • Mainline Information Systems Inc.
  • Tallahassee, FL FULL_TIME
  • Job Summary: (This is a remote, work from home role) Mainline Information Systems, a leading IT solution provider with an annual sales value exceeding $1 billion, is seeking a highly skilled and exper...
  • 1 Month Ago

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Business Development Manager - Services
  • Mainline Information Systems Inc.
  • Tallahassee, FL FULL_TIME
  • Job Summary ***This is a remote/home office position with travel required*** The Business Development Manager will help us grow our Services line of business. This is a sales position with the opportu...
  • 1 Month Ago

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Data Governance Director / Program Manager
  • Sanrose Information Services Inc.
  • Tallahassee, FL FULL_TIME
  • Job DetailsTHIS IS AN ON-SITE POSITIONRequired Tasks to be performed: Data Strategy and Leadership: Revitalize and implement a comprehensive D&A strategy that aligns with the department's mission and ...
  • 1 Day Ago

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0 Customer Information Center Manager jobs found in Valdosta, GA area

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Supervisor, Customer Service
  • Mediacom Bolt
  • Valdosta, GA
  • ** Position Description** **Supervisor, Customer Service** Location **Valdosta, GA - (CC W) Coastal** Working Hours **TB...
  • 4/26/2024 12:00:00 AM

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Phlebotomist (Part-Time)
  • Octapharma
  • Valdosta, GA
  • Want to Expand your career-development potential, your ability to help donors and patients, and your access to professio...
  • 4/24/2024 12:00:00 AM

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Warehouse Associate
  • Walmart
  • Valdosta, GA
  • **Job Summary:** As a Warehouse Associate at Walmart, you will play a crucial role in the efficient operation of the dis...
  • 4/24/2024 12:00:00 AM

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Material Handler
  • Walmart
  • Valdosta, GA
  • **Job Summary:** As a Material Handler at Walmart, you will be responsible for efficiently managing the flow of material...
  • 4/24/2024 12:00:00 AM

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Forklift Operator
  • Walmart
  • Valdosta, GA
  • **Job Summary:** As a Forklift Operator at Walmart, you will be responsible for safely and efficiently operating forklif...
  • 4/24/2024 12:00:00 AM

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Inbound Sales Representative - $15.00/hr + Commission (Remote)
  • Extra Space Storage LP
  • Valdosta, GA
  • **Inbound Sales Representative - $15.00/hr + Commission (Remote)** **Job Description** At Extra Space Storage, if it mat...
  • 4/23/2024 12:00:00 AM

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Management Trainee
  • Southeastern Freight Lines
  • Valdosta, GA
  • As a Management Trainee, you will participate in our Operations Management Trainee Program. This is an entry level train...
  • 4/23/2024 12:00:00 AM

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Janitorial Maintenance
  • Pilot Travel Centers, LLC
  • Valdosta, GA
  • Company Description. Pay Rates Starting between: $11.55 - $16.05 / hour Are you passionate about team building, customer...
  • 4/22/2024 12:00:00 AM

Valdosta is a city in and the county seat of Lowndes County, located on the southern border of Georgia, United States. As of 2013, Valdosta has a total population of 56,481, and is the 14th largest city in Georgia. Valdosta is the principal city of the Valdosta Metropolitan Statistical Area, which in 2010 had a population of 139,588. It includes part of Brooks County to the west. Valdosta is the home of Valdosta State University, a regional university in the University System of Georgia with over 10,900 students. The local public Valdosta High School has the football program with the most wins...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,135 to $121,628
Valdosta, Georgia area prices
were up 1.5% from a year ago

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