Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We need you! Join a rapidly growing company in the financial services sector. Take the opportunity to learn and vertically move within an innovative industry with great opportunities for professional and salary growth. We have small company values and big plans!
This is a great opportunity to learn the consumer reporting and housing finance sector as a Customer Service Representative. Do you take pride in your work, thrive in a fast-paced environment, work well with teams, and like to problem solve? A Customer Service Representative is a first-line representative of our company. We’re looking for team members with Microsoft Office proficiency and a positive outlook as they manage inbound and outbound call volume.
During each workday, we want you to;
Provide a great customer service experience to our clients
Learn, own, and responsibly improve processes for customer and client inquires/dispute resolution
Benchmark and improve your performance.'
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Job Type: Full-time
Pay: From $17.00 per hour
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Work Location: Hybrid remote in Hammonton, NJ 08037
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