Customer Information Center Manager jobs in Virginia Beach, VA

Grand Furniture is seeking a dynamic leader for our Customer Contact Center. This leadership position will play an essential role in determining the customer’s impression of our brand by ensuring that the customer care team is productive and attentive in connecting with respect.

Essential Functions:

• Superior customer service skills and can set an example for Coordinators and Specialists.
• Ability to inspect what is expected on a daily basis using que management, reporting and accountability of the team’s efficiencies.
• Ability to set a standard and train the team on professionalism, efficiencies and problem solving skills.
• Analyze and report on current customer issues and productivity of the team.
• Ability to make critical decisions of resolution with the customers satisfaction and company bottom line in mind to create a win-win.
• Must support Grand Brand Core Values on a daily basis.
• Must be able to work a schedule that supports the needs of the business including weekends and holidays.

Position Responsibilities:

• Ability to lead a team and their work efforts on a daily basis.
• Ability to be attentive and thorough to ensure that all customers are being taken care of and following up if necessary.
• Strong analysis skills to communicate data and results to upper management to improve execution and processes.

Physical Demands / Environment: This is an office role so multiple hours spent at a desk with a computer.

Tools / Equipment: Must be proficient in Microsoft Office and multiple systems.

Education and Training: College degree preferred. 2 years of experience in a call center leadership role or equivalent experience required

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• This is a full time role that pays 55k, is this within your pay expectations?

Experience:

• Call Center: 5 years (Required)
• Customer Service Leadership: 2 years (Preferred)

Work Location: In person