Customer Information Center Manager jobs in Waco, TX

What We Are Looking For

Under the supervision of the Director of Space Planning & Interior design, the GIS (Geographic Information Systems) Manager, supports the entire Facilities Management Department, and is part of a team that includes the Director, the Campus Space Planning Manager, the Campus Space Records Technician, and the Campus Interior Designer. The GIS Manager is responsible for managing the campus mapping in GIS, assisting with the CAFM (computer aided facilities management) system and dashboards, and assisting in updating record drawing files in CAD (computer aided design) as needed. This role supports the University’s strategic initiatives, including academic strategic planning, data governance, interoperability, spatial utilization and reporting, and the University’s space locations in Ignite.

*All applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications include:

• A Bachelor's or Technical College degree in a relevant field and four (4) years progressively responsible related experience
  • A combination of education and experience will be considered 
• An active Christian faith
• Experience in ArcGIS Pro or Collector and publishing to ArcGIS Online is preferred 
• Experience in AutoCAD and Revit is preferred
• Preferred experience in architecture and understand building, site plans, and construction documents
• Ability to understand technical problems and resolve them or communicate issues to technical support teams
• Have excellent organizational, planning, and interpersonal skills
• Proficient with Microsoft Office Suite
• Driver’s License – Must have a valid driver’s license

What You Will Do

• Develop and/or manages alongside Baylor’s GIS partner, the University’s ArcGIS Enterprise system and is responsible for updating the campus base map in Esri or coordinating the update 
• Consistently maintain and oversee assets in GIS apps and maps, and facilitate any changes in GIS related to Facilities Management
• Ensure accuracy and application of GIS database and reviews and updates metadata
• Develop, maintain, and support software and databases necessary for architectural, engineering, and space management practices including facilities management, environmental management, site plan development, utilities design and maintenance, architectural floorplans, existing conditions mapping, future developmental plans, emergency response systems, inventory real estate property management, and other planning systems
• Assist Facilities Management in updating, maintaining, and gathering spatial data and providing analytics for capital planning, campus improvements, and strategic initiatives
• Author new GIS apps and update existing apps to meet the needs of University partners and stakeholders including, but not limited to, Emergency Management, Safety & Security, Real Estate, Risk & Compliance, and Advancement
• Provide information relevant for planning and development for Real Estate, engineering data, and campus planning
• Assist in maintaining all University building names, asset numbers, building codes, room names, room numbers, departments, FICM codes, Entity & Department codes, etc. updated in the Record Drawings Files
• Work with the Campus Space Records Technician to improve digital plans, PDFs, scanned drawings, digital files, and information of all buildings and infrastructure systems, from current and past projects
• Work with the Director of Space Planning and the Campus Space Records Technician to retrieve all digital data related to GIS from construction project managers and general contractors in correct file format according to the Baylor BIM (Building Information Modeling) standards
• Participate in periodic verification of space (i.e., walk all University interior space) to keep the data in CAFM, GIS, and other systems accurate and up to date 
• Assist in reporting discrepancies in the audited spaces to the Director of Space Planning and Interior Design and aids in updating digital records as needed
• Keep up with current and future technologies, software and geospatial tools
• Perform all other duties as assigned to support Baylor’s mission 
• Ability to comply with university policies 
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Illuminate.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!