Customer Information Center Manager jobs in White Plains, NY

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  •  

    Shift Leader – Jersey Mike’s in Northern Westchester

    Jersey Mike's Subs is growing! 

    Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike’s local communities is reflected in its mission statement: “Giving…making a difference in someone’s life.”

    We are looking for awesome, positive, friendly, motivated, hard workers with leadership skills to keep a crew motivated and on point, delivering best in class customer experience!

    Shift Leader Responsibilities and Duties: Shift Leaders take responsibility for all aspects of the store including but not limited to:

    • Store sales
    • Passion for food and quality of service
    • Inspire team and lead by example with all aspects of the restaurant
    • Maintain immaculate cleanliness of entire location
    • Provide best in class customer satisfaction
    • Team building with positive culture and environment
    • Inventory/ cash management
    • Participate in local marketing initiatives
    • Food cost control
    • Problem solve and troubleshoot issues
    • Embody values and mission of Jersey Mike’s culture

    General Manager Qualifications and Skills:

    • Dependable transportation
    • Willing to complete 10-week off-site training
    • 1 year food experience
    • Strong interpersonal and communication skills
    • Thrive in a fast-paced environment
    • Quick learner who can multi-task
    • Dependable and punctual
    • Focused and task oriented
    • Must be a great leader

    General Manager Benefits

    • Competitive pay
    • Medical/Dental/Vision/Supplemental Benefits
    • FREE food
    • Ongoing training and development
    • Advancement opportunities
    • Employee discounts

    Job Type: Full-time

  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

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JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Manager, Information Technology Quality
  • New York Blood Center Inc
  • New York, NY FULL_TIME
  • Overview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, g...
  • 1 Month Ago

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Project Manager
  • Global Information Technology
  • New York, NY CONTRACTOR
  • Job Description/ Requirement: University graduate with Masters or Bachelor's Degree preferably in Business, Finance, IT Proven experience in leading large-scale projects in IT and Technical Delivery. ...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in White Plains, NY area

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Client Experience Associate
  • HSBC
  • Scarsdale, NY
  • Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capab...
  • 4/26/2024 12:00:00 AM

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Client Service Specialist (Teller)
  • Bank OZK
  • Harrison, NY
  • Qualifications: * High school diploma or equivalent required; bachelor degree preferred * 1+ year experience interacting...
  • 4/26/2024 12:00:00 AM

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Gym Membership Manager
  • Anytime Fitness
  • Elmsford, NY
  • *Do Not Contact the Clubs* Our growing Anytime Fitness clubs in Westchester County are adding to the Team the best-of-th...
  • 4/26/2024 12:00:00 AM

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Medical Assistant/Contact Center Agent II
  • Stamford Health
  • Stamford, CT
  • Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has a...
  • 4/26/2024 12:00:00 AM

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Hospitality and Office Services Manager
  • SPS
  • Greenwich, CT
  • Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Hospital...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative- Overnight Shift
  • PLS Financial Services, Inc.
  • Bronx, NY
  • Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
  • 4/25/2024 12:00:00 AM

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Patient Navigator/Patient Services Representative
  • Healogics
  • Mount Vernon, NY
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 4/22/2024 12:00:00 AM

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Member Services Representative
  • MJHS
  • New York, NY
  • Req #: 1775 Job ID: 13323 Job Location: New York, NY Zip Code: 10040 Category: Customer Service Agency: Elderplan Status...
  • 4/22/2024 12:00:00 AM

White Plains is a city in Westchester County, New York, United States. It is the county seat and commercial hub of Westchester, a suburban county just north of New York City that is home to almost one million people. White Plains is located in south-central Westchester, with its downtown (Mamaroneck Avenue) 25 miles (40 km) north of Midtown Manhattan. As of 2013, the city's total population was estimated to be 57,866, up from 53,077 at the 2010 census. According to the city government, the daytime weekday population is estimated at 250,000. The city was ranked third in the top 10 places to liv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$114,233 to $155,874
White Plains, New York area prices
were up 1.6% from a year ago

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