Customer Information Center Manager jobs in Wichita Falls, TX

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Systems Security Manager
  • Cherokee-Federal
  • Wichita Falls, TX FULL_TIME
  • Information Systems Security Manager

     

    Please Note:  This position is pending a contract award.  If you are interested in a future with Cherokee Federal, APPLY TODAY!  Although this is not an approved position, we are accepting applications for this future and anticipated need.

    This position requires an active Secret clearance.

    As an Information Systems Security Manager, your main responsibility is safeguarding an organization's digital assets and data by developing, implementing, and overseeing security policies and procedures. You'll conduct risk assessments, monitor systems for breaches, and respond to security incidents. Additionally, you'll ensure compliance with relevant regulations and standards, educate staff on security best practices, and stay updated on emerging threats and security technologies.

    Compensation & Benefits:

    • Estimated Starting Salary Range for Information Systems Security Manager: Pay commensurate with experience.
    • Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.  
    • Benefits are subject to change with or without notice.

    Information Systems Security Manager Responsibilities Include: 

    • Act as Risk Management Framework (RMF)/Cybersecurity Subject Matter Experts (SME) for all 82 TRW classroom technology 
    • Remotely review Det’s/GSU’s new system requirement that are processed at Sheppard 82 CONS
    • Review all acquisition requirements to validate equipment and/or systems are authorized to be used.
    • Assist with obtaining Authority to Operate (ATO) for systems that do not have an ATO
    • Coordinate with information systems owners within the TRG’s performing RMF/Cybersecurity SMEs duties working at the system-level to complete tasks supporting and related to the RMF lifecycle (under the DoD, Air Force and AETC implementation of the RMF). 
    • Performs other job-related duties as assigned

    Information Systems Security Manager Experience, Education, Skills, Abilities requested: 

    • Bachelor’s degree in information technology, Computer Science, or related field.
    • Security certification is mandatory.
    • Minimum of three (3) years of experience in Information Assurance (IA) technology or a closely related area, preferably in the US Air Force, Military or DoD setting. 
    • Strong problem-solving skills and attention to detail.
    • Excellent oral and written communication skills
    • Must pass pre-employment qualifications of Cherokee Federal

     

    Company Information:

    Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com.

     

    #CherokeeFederal #LI

    Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

     

    Similar searchable job titles:

    • Cybersecurity Manager
    • Information Security Officer
    • Security Operations Manager
    • Chief Information Security Officer (CISO)
    • Security Compliance Manager

    Keywords:

    • Information Security
    • Cybersecurity
    • Risk Management
    • Compliance
    • Incident Response

     

    Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

    Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

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Field Report Specialist
  • Millennium Information Services
  • Goree, TX FULL_TIME
  • Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a short-t...
  • 28 Days Ago

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Customer Accounts Manager
  • Aaron's Family of Companies
  • Graham, TX OTHER
  • The salary range for this role is $13.50 to $14.25. This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Managers drive the success of our stores by leading ...
  • 5 Days Ago

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Customer Accounts Manager
  • Talent Acquisition/Human Resources, The Aaron's Family of Companies
  • Graham, TX FULL_TIME
  • The salary range for this role is $13.50 to $14.25. This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Managers drive the success of our stores by leading ...
  • 5 Days Ago

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Customer Service Manager
  • Hayden Berend Insurance Agency
  • Wichita Falls, TX FULL_TIME
  • **Job Summary:** We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will oversee customer interact...
  • 8 Days Ago

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Customer Service Manager
  • Vexus Fiber
  • Wichita Falls, TX FULL_TIME
  • Job Title: Customer Service Manager At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Customer Service M...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Wichita Falls, TX area

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TxDMV CUSTOMER SERVICE REP III VTR-REG
  • TxDMV Board
  • Wichita Falls, TX
  • Job Description TxDMV CUSTOMER SERVICE REP III VTR-REG ( 00021380 ) **Organization** : TEXAS DEPARTMENT OF MOTOR VEHICLE...
  • 4/26/2024 12:00:00 AM

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Senior Software Engineer, Back End (Python, Node, AWS)
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer, Back End (Python, Node, AWS) Do y...
  • 4/26/2024 12:00:00 AM

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Lead Software Engineer, Back End/Machine Learning
  • Capital One
  • Wichita Falls, TX
  • Plano Town Center (31064), United States of America, Plano, Texas Lead Software Engineer, Back End/Machine Learning Do y...
  • 4/26/2024 12:00:00 AM

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Senior Software Engineer
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer Do you love building and pioneerin...
  • 4/26/2024 12:00:00 AM

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Senior Manager, Software Engineering - ServiceNow
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Senior Manager, Software Engineering - ServiceNow Do you lo...
  • 4/26/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (TypeScript, Node, React, AWS)
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (TypeScript, Node, Rea...
  • 4/26/2024 12:00:00 AM

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Sr. Manager, Solution Architect- Workday
  • Capital One
  • Wichita Falls, TX
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Manager, Solution Architect- Workday People Tech is lea...
  • 4/26/2024 12:00:00 AM

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Retail Sales Manager - Customer Service (Full-Time)
  • Michaels Stores, Inc.
  • Wichita Falls, TX
  • Store - WICHITA FALLS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end ...
  • 4/23/2024 12:00:00 AM

Wichita Falls (/ˈwɪtʃɪtɑː/ WITCH-i-taw) is a city in and the county seat of Wichita County, Texas, United States. It is the principal city of the Wichita Falls Metropolitan Statistical Area, which encompasses all of Archer, Clay, and Wichita Counties. According to the 2010 census, it had a population of 104,553, making it the 38th-most populous city in Texas. In addition, its central business district is 5 miles (8 km) from Sheppard Air Force Base, which is home to the Air Force's largest technical training wing and the Euro-NATO Joint Jet Pilot Training program, the world's only multinationa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,932 to $122,715
Wichita Falls, Texas area prices
were up 1.2% from a year ago

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