Customer Information Center Manager jobs in Yakima, WA

Description

The IT Software Tech is responsible for the overall coordination and delivery of the agency technology services per the direction of the IT Manager. The position must manage and oversee OIC’S CaseWorthy system database implementation and train all staff and new employees on how to navigate the system. This role will oversee ordering and training new apps as well as managing the internal SharePoint and Microsoft Teams sites as well as the OIC website. This professional-level full-time position is responsible for the planning, organizing, delivering, and installation of the IT department technology equipment and assisting on other IT tasks with the IT Support Specialist per the direction of the IT Manager. The ideal person for this position must have the ability to make independent judgment calls when (necessary), use deductive reasoning to solve problems, and the ability to be flexible and communicate with professionalism, tact, and clarity.

Requirements

• Articulate OIC of WA and Community Services missions to staff and clients and demonstrate a commitment to these missions.
• Provide IT/IS support to staff when requested. Assist and coordinate with IT Support Specialist per the direction of IT manager.
• Establish and maintain relationships with agency staff and partner agency locations to coordinate and meet IT support needs.
• Should be able to manage and troubleshoot O365 apps and SharePoint/Teams sites.
• Identifies the causes of computer and network gear problems using diagnostic testing software and equipment.
• Install new hardware or software systems or components including VOIP phones and network gear, ensuring integration with existing network systems. Install and configure wireless networking equipment.
• Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
• Work with third parties to solve situations.
• Other duties as assigned.

Minimum Requirements:

BA degree in the Information Technology field  

Three (3) years of experience in Information Technology Systems role 

OR A Technical or Trade Certification Additional years of experience may be considered in lieu of education