Customer Information Center Supervisor jobs in Altus, OK

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Weekend RN Supervisor
  • Wellington Care Center
  • Wellington, TX PART_TIME
  • We’re seeking a Weekend RN Supervisor to join our growing team! Reliability, trustworthiness and consistency with regard to attendance is extremely important to this job. The ability to regularly and timely attend work, cooperative and politely work and deal with others, and to effectively multi-task and work in a stressful environment are also essential functions to this job.

    Responsibilities: 

    • Supervise staff through appropriate assignment and delegation of duties, within resident census.
    • Properly monitor the administration of resident medication and medication reorders.
    • Implement resident care plans in compliance with Company and federal guidelines and physician's orders.
    • Perform and supervise treatments.
    • Accurately and promptly transcribe physician orders, contacting physician with the change of condition report.
    • Timely and accurate documentation of residents' charts.  Complete Nursing assessment as required.
    • Participate in shift reports.
    • Assume responsibility of staff nurse when necessary.
    • Implement established nursing policy and procedures, educating support staff regarding the care needs of residents.
    • Maintain a safe working environment, complying with infection control and body mechanic procedures.
    • Respond to the need for staffing shortages by arranging for replacement staff.
    • Manage investigations for resident variances, contact family, completing resident incident and variance reports.
    • Manage lab orders, lab results, contacting a physician for follow-up orders
    • Must work a minimum of eight (8) consecutive hours each day

    Requirements: 

    • Registered Nurse with required state licensure.
    • Excellent technical, assessment, and documentation skills.
    • Leadership qualities and good communication skills.
    • Ability to organize workflow, respond to emergencies, and note detail.

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • 1 Day Ago

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House Supervisor/RN
  • Great Plains Regional Medical Center
  • Elk, OK FULL_TIME
  • Full-Time House Supervisor position available. Coverage is for nights and weekends. Must have valid Oklahoma RN license in good standing. CPR certified, Supervisor experience preferred. Immediate bene...
  • 17 Days Ago

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Intelligence & Information Security
  • US Navy Reserve
  • Snyder, OK FULL_TIME
  • ABOUT At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training you'll receive in this ...
  • 29 Days Ago

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Intelligence & Information Security
  • US Navy Reserve
  • Wheeler, TX FULL_TIME
  • ABOUT At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training you'll receive in this ...
  • 29 Days Ago

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Service Center Department-Full Time
  • Elk City ACE Home Center
  • Elk, OK FULL_TIME
  • Must be willing to work Evenings and Weekends. Primary Job Functions: Customer Service (help customers find what they need in a professional and courteous manner) Help with tool and grill assembly and...
  • 17 Days Ago

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RECREATION AID (FITNESS CENTER)
  • Air Education and Training Command
  • Altus, OK OTHER
  • About the position: This position will be assigned to the 7 Force Support Squadron, Fitness Center.
  • 22 Days Ago

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0 Customer Information Center Supervisor jobs found in Altus, OK area

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Home Health Aide
  • CenterWell Home Health
  • Vernon, TX
  • Become a part of our caring community and help us put health first Home Health Aide provides patients with assistance in...
  • 4/26/2024 12:00:00 AM

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General Labor - All Shifts Full Time
  • Tyson Foods, Inc.
  • Vernon, TX
  • Job Details: The starting pay for positions is $17.80/hr. with a shift increase for second and third shift. We have open...
  • 4/26/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Altus, OK
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Vernon, TX
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Assistant Moving Center Supervisor
  • UHaul
  • Vernon, TX
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant Gene...
  • 4/24/2024 12:00:00 AM

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Deli Associate
  • Walmart
  • Vernon, TX
  • **Job Description:** As a Deli Associate at Walmart, you will be responsible for providing exceptional service to our cu...
  • 4/24/2024 12:00:00 AM

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Rehab Therapy Tech III
  • Texas Health & Human Services Commission
  • Vernon, TX
  • Would you thrive in an environment where you learn and grow personally and professionally all while helping make a posit...
  • 4/24/2024 12:00:00 AM

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Charge Nurse (RN/ LVN) 6pm-6am
  • Coral LTC
  • Vernon, TX
  • Coral LTC - Position Purpose Provides direct nursing care to the residents and supervises the day-to-day nursing activit...
  • 4/24/2024 12:00:00 AM

Altus (pronounced AL-tus) is a city and the county seat in Jackson County, Oklahoma, United States. The population was 19,813 at the 2010 census, a loss of 7.7 percent compared to 21,454 at the 2000 census. Altus is home to Altus Air Force Base, the United States Air Force training base for C-17, KC-46 and KC-135 aircrews. It is also home to Western Oklahoma State College and Southwest Technology Center. Altus is located in northeastern Jackson County. It is situated in what used to be Old Greer County, an area with disputed ownership until a Supreme Court decision awarded it to Oklahoma Terri...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$62,619 to $87,688
Altus, Oklahoma area prices
were up 1.2% from a year ago