Customer Information Center Supervisor jobs in Asheville, NC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Coordinator (Accounting Clerk Supervisor V)
  • Macon County Public Health
  • Franklin, NC FULL_TIME
  • GENERAL DEFINITION OF WORK

    The primary purpose of this position is coordination of the Consumer Billing Section of the department, serving as the Administrator of Health Information Systems utilized by the Department as well as insurance provider websites. Health Information Coordinators verify code, balance, maintain and report on the manual and automated records relating to fiscal or business data. Tasks are similar to the Office Assistant and may require the use of office equipment to accomplish the Records work. Work usually involves maintaining single entry journals or records.

    EDUCATION AND EXPERIENCE

    Knowledge, Skills, and Abilities • Substantive knowledge of office or work unit procedures, methods and practices. • Substantive knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and materials. • Substantive knowledge of accounting procedures, applicable mathematics and their application in the work environment. Skill in communicating effectively both orally and in writing. • Considerable ability to record, compile, summarize and analyze data. • Considerable ability to review and process information to determine conclusions, actions or compliance with applicable lasws, rules or regulations. • Considerable ability to analyze work situations and interpret program content in making decisions and explaining policies, regulations and programs. • Considerable ability to exercise judgment, discretion and negoiation skills in problems situation. • Ability to learn, interpret and explain policies, regulations and programs. • Ability to independently respond to inquiries and coordinate a variety or resources in acquiring and disseminating information. • May require ability to train and manage a group of employees. Minimum Training and Experience Requirements Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration progrm with one year of responsible experience as described above; or an equivalent combination of training and experience.

    Job Type: Full-time

    Pay: From $33,268.04 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Education:

    • High school or equivalent (Required)

    Work Location: In person

  • 13 Days Ago

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Props Supervisor
  • Brevard Music Center (BMC)
  • Brevard, NC FULL_TIME
  • Dates of Employment: May 22 – August 10, 2024 Reports To: Director of Production Supports: Props Department, Janiec Opera Company Summary The Props Supervisor facilitates a positive and enjoyable Prop...
  • 1 Day Ago

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Music Supervisor
  • Brevard Music Center (BMC)
  • Brevard, NC FULL_TIME
  • Dates of Employment: May 27 – August 10, 2024 (negotiable) Reports To: Director of Production, Assistant Production Managers Supports: Recorded Orchestra Productions, Recorded Opera Productions, All o...
  • 7 Days Ago

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Customer service supervisor
  • Kohl's
  • Franklin, NC FULL_TIME
  • About the Role In this role you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and conn...
  • 3 Days Ago

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House Supervisor (RN)
  • Watertown Regional Medical Center
  • Sylva, NC FULL_TIME
  • Description The House Nursing Supervisor provides 24-hour coordination of appropriate patient placement throughout the Hospital. The House Nursing Supervisor works closely with all departments, Medica...
  • 22 Days Ago

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Customer Service Registrar PRN
  • Angel Medical Center
  • Franklin, NC FULL_TIME
  • Schedule: PRN (As Needed) Must Be Available to Cover Multiple Shifts Including Weekends and Holidays Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Asheville, NC area

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Field Interviewer - NSDUH
  • RTI International
  • Asheville, NC
  • The pay rate for this part-time position is $20 / hr based on experience and geographic location. This position falls un...
  • 3/29/2024 12:00:00 AM

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Licensed Practical Nurse, Home Health Full Time
  • Centerwell Home Health
  • Asheville, NC
  • Become a part of our caring community and help us put health first As aHome Health LPN, you will: Provide professional n...
  • 3/29/2024 12:00:00 AM

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CNA - Arden, NC
  • KARE
  • Arden, NC
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/28/2024 12:00:00 AM

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Front Desk Agent 390 - Cambria Hotel - Asheville, NC, 28801 chevron_right
  • Intellis, LLC.
  • Asheville, NC
  • Front Desk Agent Job Details Job Location 390 - Cambria Hotel - Asheville, NC Description **POSITION SUMMARY: The Front ...
  • 3/28/2024 12:00:00 AM

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TRAVEL - RRT - NEO/PEDS RESPIRATORY THERAPIST (754) 6:30PM-7:00AM
  • Mission Hospital
  • Asheville, NC
  • Summary: Administers all routine and complex respiratory therapy procedures to patients of all ages in all areas of the ...
  • 3/28/2024 12:00:00 AM

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Licensed Practical Nurse
  • ALLERGY PARTNERS
  • Asheville, NC
  • Job Details Job Location 10-00-Asheville - Asheville, NC Education Level Not Specified Job Category Health Care Descript...
  • 3/28/2024 12:00:00 AM

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Nurse Supervisor Labor and Delivery
  • Mission Hospital
  • Asheville, NC
  • Description Introduction This position is eligible for a sign on bonus with a 2-year commitment to Mission Health. *Curr...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • PruittHealth
  • Black Mountain, NC
  • JOB PURPOSE: The duties and responsibilities include performing the day-to-day administrative secretarial and reception...
  • 3/26/2024 12:00:00 AM

Asheville is a city and the county seat of Buncombe County, North Carolina, United States. It is the largest city in Western North Carolina, and the 12th-most populous city in the U.S. state of North Carolina. The city's population was 89,121 according to 2016 estimates. It is the principal city in the four-county Asheville metropolitan area, with a population of 424,858 in 2010. Asheville is located in the Blue Ridge Mountains at the confluence of the Swannanoa River and the French Broad River. According to the United States Census Bureau, the city has a total area of 45.3 square miles (117....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,639 to $94,716
Asheville, North Carolina area prices
were up 1.5% from a year ago