Customer Information Center Supervisor jobs in Bedford, NH

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Director - Hospital Health Information Management
  • Parkland Medical Center
  • Derry, NH FULL_TIME
  • This position is incentive eligible.


    Introduction

    Do you have the career opportunities as an HIM Director you want with your current employer? We have an exciting opportunity for you to join Parkland Medical Center, which is part of the nation's leading provider of healthcare services, HCA Healthcare.

    Benefits

    Parkland Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

    • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
    • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
    • Free counseling services and resources for emotional, physical and financial wellbeing
    • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
    • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
    • Family support through fertility and family building benefits with Progyny and adoption assistance.
    • Referral services for child, elder and pet care, home and auto repair, event planning and more
    • Consumer discounts through Abenity and Consumer Discounts
    • Retirement readiness, rollover assistance services and preferred banking partnerships
    • Education assistance (tuition, student loan, certification support, dependent scholarships)
    • Colleague recognition program
    • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
    • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

    Learn more about Employee Benefits

    Note: Eligibility for benefits may vary by location.

    Our teams are a committed, caring group of colleagues. Do you want to work as an HIM Director where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

    Job Summary and Qualifications


    As the Facility HIM Director, you will be responsible for managing, coordinating, and performing the day‐to‐day operations and workflow of the facility-based HIM operations. You will assist the Regional HIM Director with the oversight and implementation of facility-related HIM Service Center (HSC) operational planning, service level agreements, budgets, workflow processes, and internal controls. You will also participate in the facility-based unbilled management process and resolution of issues.


    What you will do in this role:


    • You will assist with the Horizon Patient Folder (HPF)/McKesson Patient Folder (MPF) and HIM Shared Services activities, including but not limited to: FTE management, forms management, interface workbook, operational assessment, action planning, productivity monitoring, release of information management, record storage and destruction management, staff education, and HIM operations cleanup.
    • You will work collaboratively with Medical Staff and Facility Leadership to comply with standards and guidelines enforced through the Medical Staff Bylaws/Rules and Regulations (e.g., suspension of privileges).
    • You will be responsible for managing facility based HIM operations and staff including, but not limited to, record pick up and reconciliation, release of information request processing, hardcopy retrieval of medical records, tumor and/or trauma registry, and processing of birth certificate/paternity papers as applicable.
    • You will routinely assist in the performance of facility-based HIM operations including, but not limited to, ad hoc record pick up and reconciliation, release of information request processing, and hardcopy retrieval of medical records as needed.
    • You will be an active participant, at times with the assistance of the Regional HIM Director, in preparing for or assisting with external agency (e.g., The Joint Commission, Board of Health) reviews of the facility.
    • You will provide assistance to the HSC Document Imaging Manager as it relates to facility based HSC document imaging staff.
    • You will establish and maintain effective working relationships with ancillary departments and unit managers to ensure optimal record management.


    What Qualifications you will need:


    • Associate’s degree required, Bachelor’s degree preferred. Facility HIM Director experience in medium to large hospital(s) may be substituted for degree requirement.
    • A minimum of one year of HIM department experience is preferred, three or more years is strongly preferred
    • A minimum of one-year healthcare management experience is strongly preferred
    • RHIA or RHIT strongly preferred

    "Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

    HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."


    "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
    HCA Healthcare Co-Founder

    If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our HIM Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    PAR-AFHP

  • 21 Days Ago

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Maintenance Supervisor
  • Keene Center
  • Keene, NH FULL_TIME
  • Genesis is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how c...
  • 16 Days Ago

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Customer Contact Center Representative
  • Franklin Savings Bank
  • Goffstown, NH FULL_TIME
  • Duties and Responsibilities Resolve customer complaints and/or answer questions with regard to products and services offered by the Bank and its subsidiary Independence Financial Advisors.Remain prope...
  • 1 Day Ago

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PACU Supervisor
  • Cheshire Medical Center
  • Keene, NH FULL_TIME
  • The SSU supervisor provides insight for daily operations and patient flow, acts as the charge RN during specified shifts, and assists the Clinical leader and Director in the overall management of the ...
  • 1 Month Ago

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Registered Nurse Supervisor - RN
  • Keene Center
  • Keene, NH FULL_TIME
  • Keene Center Hiring Full Time Weekend RN Supervisor, Apply Today, Retention Bonus of 7,500 for Full Time RN Genesis is a leading provider of post-acute healthcare services from short-term to long-term...
  • 18 Days Ago

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Customer Service Agent/Supervisor
  • D2 Government Solutions
  • Manchester, NH FULL_TIME
  • D2 Government Solutions (D2GS) is currently seeking a qualified candidate for Customer Service Agent/Supervisor at our Manchester-Boston Regional Airport site location. The Customer Service Agent serv...
  • 3 Days Ago

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0 Customer Information Center Supervisor jobs found in Bedford, NH area

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Assembler
  • Connexion Systems & Engineering, Inc.
  • Manchester, NH
  • Job Description Job Description Assembler-Manchester, NH Temporary-to-Permanent 1st shift is 6am – 2:30pm 2nd Shift-3PM-...
  • 3/29/2024 12:00:00 AM

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Student- Registrar's Office Assistant
  • Southern New Hampshire University
  • Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purp...
  • 3/29/2024 12:00:00 AM

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Warehouse Selector- $21/Hr + Benefits!
  • All Systems Plus
  • Suncook, NH
  • Are you looking to establish a career with a greater purpose? Join our team as a Warehouse Fulfillment Specialist! You a...
  • 3/29/2024 12:00:00 AM

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Elliot Health Systems - Pharmacy Technician - Retail Pharmacy - Per Diem
  • SolutionHealth
  • Manchester, NH
  • Come work at the best place to give and receive care! Job Description: About Elliot Retail Pharmacy Elliot Pharmacy prov...
  • 3/28/2024 12:00:00 AM

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Medical Laboratory Scientist or MLT - Per Diem, Variable Shifts
  • Catholic Medical Center
  • Manchester, NH
  • Performs a variety of routine and specialized medical laboratory diagnostic tests on blood and body fluid specimens as p...
  • 3/28/2024 12:00:00 AM

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Custodian
  • Greater Lawrence Family Health Center, Inc.
  • Lawrence, MA
  • Title Custodian Work Location Essex St Description Established in 1980, the Greater Lawrence Family Health Center, Inc. ...
  • 3/28/2024 12:00:00 AM

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Assembler Manufacturing Technician 1st, 2nd and 3rd shift.
  • Connexion Systems & Engineering, Inc.
  • Manchester, NH
  • Job Description Job Description Our client is looking for an Assembler Manufacturing Technician 1st, 2nd and 3rd shift i...
  • 3/27/2024 12:00:00 AM

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Manufacturing Technicians - Assembly (Contract to Perm)
  • Merrimack Manufacturing
  • Manchester, NH
  • Merrimack Manufacturing is a growing medical device company with an exciting opportunity for a reliable and versatile Ma...
  • 3/26/2024 12:00:00 AM

Bedford is a town in Hillsborough County, New Hampshire, United States. The population was 21,203 at the 2010 census and an estimated 22,458 in 2017. Bedford is a suburb of Manchester, the largest city in the state of New Hampshire. According to the United States Census Bureau, the town has a total area of 33.1 square miles (86 km2), of which 32.8 sq mi (85 km2) is land and 0.3 sq mi (0.78 km2) is water, comprising 0.85% of the town. The largest body of water other than the Merrimack River is Sebbins Pond, which is connected to smaller, neighboring bodies of water by Sebbins Brook. Bedford is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$75,495 to $105,718
Bedford, New Hampshire area prices
were up 1.4% from a year ago