Customer Information Center Supervisor jobs in Binghamton, NY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Management Technician 1, Greater Binghamton Health Center, P24602
  • New York State Office of Mental Health
  • Binghamton, NY FULL_TIME
  • Review Vacancy

    Date Posted: 10/06/23
    Applications Due: 11/01/23
    Vacancy ID: 141006

    Position Information

    Agency Mental Health, Office of

    Title Health Information Management Technician 1, Greater Binghamton Health Center, P24602

    Occupational Category Other Professional Careers

    Salary Grade 13

    Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

    Salary Range From $47925 to $61330 Annually

    Employment Type Full-Time

    Appointment Type Permanent

    Jurisdictional Class Competitive Class

    Travel Percentage 0%

    Schedule

    Workweek Mon-Fri

    Hours Per Week 40

    Workday

    From 6 AM

    To 6 PM

    Flextime allowed? No

    Mandatory overtime? No

    Compressed workweek allowed? No

    Telecommuting allowed? No

    Location

    County Broome

    Street Address Greater Binghamton Health Center

    425 Robinson Street

    City Binghamton

    State NY

    Zip Code 13904

    Job Specifics

    Minimum Qualifications Candidates must be reachable for appointment on the current Civil Service eligible list for the title;

    OR

    Transfer Opportunity:
    Candidates must have permanent status as a Health Information Management Technician 1 and be eligible for transfer; OR be eligible to transfer via Section 70.1 of the Civil Service Law. To be eligible for 70.1 transfer, candidates must have one year of permanent competitive or 55-b/55-c service in a qualifying title within two salary grades of the SG-13 level and must be currently certified by the American Health Information Management Association as a Registered Health Information Administrator (RHIA) or as a Registered Health Information Technician (RHIT).

    For Temporary Appointment:
    Health Information Management Technician 1 is a continuous recruitment examination. Candidates who are not on the eligible list may apply for this position and if appointed, will receive a temporary appointment. Candidates who have not submitted a New York State Application (https://www.cs.ny.gov/extdocs/pdf/nysapp.pdf) to the Department of Civil Service for scoring must complete the application and submit the application to the Department of Civil Service.

    The minimum qualification for a Health Information Management Technician 1 is certification by the American Health Information Management Association as a Registered Health Information Administrator (RHIA) or as a Registered Health Information Technician (RHIT).

    Candidates who receive a temporary appointment must receive a score that is reachable on the resulting eligible list before they can be permanently appointed. Candidates who are found not qualified, or who do not receive a reachable score, may not be retained.

    Duties Description As a Health Information Management Technician 1, you would review diagnostic and therapeutic medical records for completeness and accuracy to assure compliance with accreditation, research, and legal requirements; supervise and perform coding of diseases, diagnoses, operations and procedures; review records for accuracy and completeness to ensure that the records reflect the current and future treatment needs of patients; participate in committees concerned with the clinical and administrative policies and procedures governing medical records; assist facility staff in resolving problems with proper medical records maintenance and use; train staff in the goals and procedures of the health information management program and, when necessary, work on wards, units, clinics and in any other location in the facility or the community where treatment services are provided. Supervision of lower level staff may be required.

    Notes:
    Current certification by the American Health Information Management Association as a Registered Health Information Administrator (RHIA) or as a Registered Health Information Technician (RHIT) is required.

    Additional Comments:
    To be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program).

    If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or federally-assisted program), you may be terminated from your employment.

    Additional Comments Background Investigation/Justice Center Review: Prospective appointees will be: 1) Checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs. Prospective employees whose names appear on the SEL as having been found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may have their names removed from the eligible list(s) for the title(s) if applicable. 2) Investigated through a Criminal Background Check (CBC) which includes State and federal Criminal History Record Checks. All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee’s employment application may bar appointment or result in removal after appointment. Each case will be determined on its own merits, consistent with the applicable provisions of State and federal laws, rules, and regulations. Prospective employees will be fingerprinted in order to obtain a record of their criminal history information and may be required to pay any necessary fees. 3) Screened against the Statewide Central Register of Child Abuse and Maltreatment (SCR). Prospective employees may be required to pay any necessary fees. Additionally, prospective employees whose names are indicated on the SCR may be barred from appointment.

    Some positions may require additional credentials or a background check to verify your identity.

    Contact Information

    Name Human Resources

    Telephone

    Fax 607-773-4117

    Email Address gbhcjobs@omh.ny.gov

    Address

    Street Greater Binghamton Health Center

    425 Robinson Street

    City Binghamton

    State NY

    Zip Code 13904

    Notes on Applying Please indicate the Title, Vacancy ID # and Location of the position you are applying for in the subject line of your email or fax. Please complete the Office of Mental Health Employment Application and submit it along with your other application materials via fax, mail or the Human Resources email address noted above.

    http://www.omh.ny.gov/omhweb/employment/docs/employment-application.pdf

    The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.

  • 22 Days Ago

B
RN Supervisor
  • Bridgewater Center for Rehabilitation and Nursing
  • Owego, NY FULL_TIME
  • Bridgewater Center for Rehabilitation and Nursing in Binghamton, NY is looking for an RN Supervisor! We have both full and part time positions available, NO WEEKENDS REQUIRED! We offer competitive wag...
  • 23 Days Ago

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RN Supervisor
  • Bridgewater Center for Rehabilitation and Nursing
  • Owego, NY FULL_TIME
  • Bridgewater Center for Rehabilitation and Nursing in Binghamton, NY is looking for an RN Supervisor! We have both full and part time positions available, NO WEEKENDS REQUIRED! We offer competitive wag...
  • 24 Days Ago

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Dietary Supervisor
  • Bridgewater Center for Rehabilitation and Nursing
  • Binghamton, NY FULL_TIME
  • The dietary department at Bridgewater Center is looking to hire a dietary supervisor. Full time day or evening shift. Will be responsible to oversee the day-to-day operations of the dietary department...
  • 24 Days Ago

C
RN supervisor
  • Carleton Healthcare and Rehabilitation Center
  • Wellsboro, PA FULL_TIME
  • Duties and Responsibilities: Assist in directing and supervising the implementation of the resident care plan, including but not limited to: ensuring use of appropriate safety devices, positioning and...
  • 24 Days Ago

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RN Supervisor
  • Bridgewater Center for Rehab and Nursing
  • Deposit, NY FULL_TIME
  • Bridgewater Center for Rehabilitation and Nursing in Binghamton, NY is looking for an RN Supervisor! We have both full and part time positions available, NO WEEKENDS REQUIRED! We offer competitive wag...
  • 24 Days Ago

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0 Customer Information Center Supervisor jobs found in Binghamton, NY area

I
Assembler
  • ITW
  • Binghamton, NY
  • Company Description Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and su...
  • 3/28/2024 12:00:00 AM

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Front Office/Store Supervisor
  • Binghamton Jellystone Park
  • Port Crane, NY
  • Job Description Job Description Benefits: Simple IRA Employee Discount Job Title: Front Office/Store Supervisor Company:...
  • 3/28/2024 12:00:00 AM

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Front Office/Store Supervisor
  • BURKE CAMPGROUNDS OF NY LLC
  • Port Crane, NY
  • Job Description Job Description Job Title: Front Office/Store Supervisor Company: Binghamton Jellystone Park Location: B...
  • 3/27/2024 12:00:00 AM

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ONA Staff Attorney (Binghamton)
  • Journeys End Refugee Se
  • Binghamton, NY
  • Job Description Job Description This position will primarily operate out of the Southern Tier, such as Ithaca or Bingham...
  • 3/27/2024 12:00:00 AM

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Purchasing Agent
  • Manufacturing Group
  • Binghamton, NY
  • Job Description Job Description Request for Quotes to Suppliers. Furnish Suppliers with prints and other pertinent infor...
  • 3/27/2024 12:00:00 AM

A
Equipment Mechanic
  • Altec Industries , Inc.
  • Binghamton, NY
  • Service Strong in spirit and industry knowledge, Altec mechanics are the best in the industry. If you are a career-minde...
  • 3/26/2024 12:00:00 AM

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Ambulatory Office Assistant II
  • Bassett Medical
  • Norwich, NY
  • Overview: Are you looking to make a difference by improving the health of our patients? Here you will find an innovative...
  • 3/25/2024 12:00:00 AM

B
Ambulatory Office Assistant II
  • Bassett Healthcare
  • Norwich, NY
  • The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you wi...
  • 3/25/2024 12:00:00 AM

Binghamton /ˈbɪŋəmtən/ is a city in, and the county seat of, Broome County, New York, United States. It lies in the state's Southern Tier region near the Pennsylvania border, in a bowl-shaped valley at the confluence of the Susquehanna and Chenango Rivers. Binghamton is the principal city and cultural center of the Binghamton metropolitan area (also known as Greater Binghamton, or historically the Triple Cities), home to a quarter million people. The population of the city itself, according to the 2010 census, is 47,376. From the days of the railroad, Binghamton was a transportation crossroads...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,918 to $99,308
Binghamton, New York area prices
were up 1.5% from a year ago