Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Maintenance Supervisor
Grundy Care Center
POSITION SUMMARY
Ensure the building(s), equipment and utilities are maintained in good working order and facility grounds are properly maintained in accordance with facility policies and state and Federal Regulations.
Duties/Responsibilities
Perform minor repairs and supervise the day-to-say repair, improvement and preventative maintenance of the building, equipment lawn and grounds.
Arrange for and manage outside repair, maintenance and construction services according to procedures.
And may perform and supervise floor care.
Supervise maintenance staff in the day-to-day facility operations of assigned areas.
Make job assignments and set priorities.
Maintain record manage budgets and supplies and fulfill department head responsibilities.
Ensure equipment and work areas are clean, safe and orderly.
And strict adherence to procedures regarding cleaners or hazardous materials or objects.
Ensure Universal Precautions and infection control, isolation, fire, safety and sanitation practices and procedures are followed.
Promptly address any hazardous and function as a working supervisor in all areas of responsibilities as the departments' budgeted hours and workload require.
MINIMUM SKILLS/EXPERIENCE/EDUCATION
BENEFITS OF WORKING WITH ARBORETA:
· Medical, vision and dental insurance
· Health and wellness plans
· 401K retirement savings plan
· Paid time off accrues when you start work
· Opportunities for advancement and leadership
· Tuition reimbursement after 1 year of service
· Inspiring team and company culture
ABOUT ARBORETA HEALTHCARE:
At Arboreta Healthcare, our team members are our most important resource, and their passion for caring is critical to our success. When it comes to caring for people, every day is different, and opportunities with Arboreta are plentiful. We offer patients and their families four unique service lines, giving our team members the chance to care for people of all ages.
Our 34 facilities are located across several rural and suburban communities in Iowa, Nebraska, Texas, Florida, and Georgia.
Our mission is your mission. At Arboreta, we know that we are better together. We value our shared commitment to improving the lives of our patients and employees and recognize the character of outstanding team members.
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0 Customer Information Center Supervisor jobs found in Cedar Falls, IA area