Customer Information Center Supervisor jobs in Cedar Falls, IA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Maintenance Supervisor Grundy Care Center
  • Arboreta Healthcare Inc.
  • Grundy Center, IA FULL_TIME
  • Maintenance Supervisor

    Grundy Care Center

    POSITION SUMMARY

    Ensure the building(s), equipment and utilities are maintained in good working order and facility grounds are properly maintained in accordance with facility policies and state and Federal Regulations.

    Duties/Responsibilities

    Perform minor repairs and supervise the day-to-say repair, improvement and preventative maintenance of the building, equipment lawn and grounds.

    Arrange for and manage outside repair, maintenance and construction services according to procedures.

    And may perform and supervise floor care.

    Supervise maintenance staff in the day-to-day facility operations of assigned areas.

    Make job assignments and set priorities.

    Maintain record manage budgets and supplies and fulfill department head responsibilities.

    Ensure equipment and work areas are clean, safe and orderly.

    And strict adherence to procedures regarding cleaners or hazardous materials or objects.

    Ensure Universal Precautions and infection control, isolation, fire, safety and sanitation practices and procedures are followed.

    Promptly address any hazardous and function as a working supervisor in all areas of responsibilities as the departments' budgeted hours and workload require.

    MINIMUM SKILLS/EXPERIENCE/EDUCATION

    • Related experience at a level necessary to accomplish the job.
    • Must have the ability to read, write and follow oral and written directions at a level necessary to accomplish the job.
    • Must be able to relate positively and favorably to residents and families and to work cooperatively with other employees.
    • Must maintain regular attendance.
    • Must meet all local health regulations, and pass post-employment physical exam if required. This requirement also includes drug screening, criminal background investigation and reference inquiry.
    • Must be capable of performing the Essential Job Functions of this job, with or without reasonable accommodation.

    BENEFITS OF WORKING WITH ARBORETA:

    · Medical, vision and dental insurance

    · Health and wellness plans

    · 401K retirement savings plan

    · Paid time off accrues when you start work

    · Opportunities for advancement and leadership

    · Tuition reimbursement after 1 year of service

    · Inspiring team and company culture

    ABOUT ARBORETA HEALTHCARE:

    At Arboreta Healthcare, our team members are our most important resource, and their passion for caring is critical to our success. When it comes to caring for people, every day is different, and opportunities with Arboreta are plentiful. We offer patients and their families four unique service lines, giving our team members the chance to care for people of all ages.

    Our 34 facilities are located across several rural and suburban communities in Iowa, Nebraska, Texas, Florida, and Georgia.

    Our mission is your mission. At Arboreta, we know that we are better together. We value our shared commitment to improving the lives of our patients and employees and recognize the character of outstanding team members.

  • 1 Month Ago

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House Supervisor, Registered Nurse (RN)
  • Floyd County Medical Center
  • Charles, IA FULL_TIME
  • View this post Department: Nursing Hours: Fulltime (0.9 FTE, 72 hours per biweekly pay period including every third weekend) – Day Shift: 7:00 a.m. to 7:30 p.m. with 30-minute meal break Description: ...
  • 5 Days Ago

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House Supervisor .6 FTE 1st shift
  • Waverly Health Center
  • Waverly, IA PART_TIME
  • SCHEDULE FTE: .6, 1st shift PRIMARY FUNCTIONS House Supervisors have clinical and administrative accountability for their areas of responsibility on their assigned shift. Areas of responsibility inclu...
  • 22 Days Ago

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House Supervisor .9 FTE 2nd/3rd shift
  • Waverly Health Center
  • Waverly, IA FULL_TIME
  • SCHEDULE FTE: .9, 2nd/3rd shift PRIMARY FUNCTIONS House Supervisors have clinical and administrative accountability for their areas of responsibility on their assigned shift. Areas of responsibility i...
  • 1 Month Ago

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Environmental Services - Supervisor - $16.00/HR-$17.50/HR (NEGOTIABLE DOE), FLEX SCHEDULING, FREE MEALS, AND MORE!
  • Nora Springs Care Center and Summit Heights...
  • Nora Springs, IA FULL_TIME
  • Under the direction of the Administrator: Ensures all aspects of cleanliness throughout the facility are maintained in a safe, efficient, and effective manner through the management of the environment...
  • 1 Month Ago

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Release of Information Specialist
  • UnityPoint Health
  • Marshalltown, IA OTHER
  • OverviewWe're seeking a Release of Information Specialist to join our team! In this role, you'll receive, validate, document and respond to written, telephone and in person requests for information co...
  • 12 Days Ago

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0 Customer Information Center Supervisor jobs found in Cedar Falls, IA area

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Caregiver
  • Sevita
  • Waterloo, IA
  • REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual...
  • 4/18/2024 12:00:00 AM

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Direct Support Professional
  • Sevita
  • Waterloo, IA
  • REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual...
  • 4/17/2024 12:00:00 AM

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Automation Engineer
  • Hiring Now!
  • Waterloo, IA
  • Job SummaryYou will analyze controls / electrical engineering requirements to determine and design technical and busines...
  • 4/17/2024 12:00:00 AM

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MNEIA_CHAPLAIN_MOW20883
  • Trinity Health
  • Waterloo, IA
  • Employment Type: Full timeShift: Description: Provides Spiritual Care within his/her local ministry, addressing the spir...
  • 4/17/2024 12:00:00 AM

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Reserve Police Officer
  • City Of Cedar Falls
  • Cedar Falls, IA
  • RESERVE POLICE OFFICER The City of Cedar Falls is accepting applications to test for Reserve Police Officer. Applicants ...
  • 4/16/2024 12:00:00 AM

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Class A CDL Bulk Driver (Overnight) - Waterloo
  • Adecco US, Inc.
  • Waterloo, IA
  • **Class A CDL Bulk Driver (Overnight)** **Waterloo , IA** $3,000 sign-on bonus! 2-3 overnights required per week!! Adecc...
  • 4/15/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Waverly, IA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/14/2024 12:00:00 AM

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Housing Services Coordinator
  • The Salvation Army Central Territory
  • Waterloo, IA
  • Job Description The starting salary for this position is $45k. The Salvation Army Mission:The Salvation Army, an interna...
  • 4/14/2024 12:00:00 AM

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,083 to $95,340
Cedar Falls, Iowa area prices
were up 0.8% from a year ago