Customer Information Center Supervisor jobs in Charlotte, NC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Material Handler
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Material Handler
    Functional area: Supply Chain/Logistics
    Country: United States
    City: Charlotte
    Company name: Atlas Copco Compressors LLC
    Date of posting: Apr 1, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    You will help maintain warehouse stock and help fulfill orders by receiving, storing and distributing material, equipment and products while ensuring safety, quality, and efficiency. You will report to one of our 3 Warehouse Supervisors and work at our South Charlotte location (About 5 miles from Carowinds). This position is fully onsite #LI-Onsite.

    Hours:

    When we are busy we may work 9 or 10 hour days which may affect our starting time. We may work Saturday from time to time when we are extremely busy.

    Late Shift - 11:00 AM - 7:30 PM

    Pay:

    Material Handler I (Minimal equipment operation) - $18.00 Per hour (Most needed at the moment)

    Material Handler II (Operating Cherry Picker and or Reach Truck) - $19.00 Per hour

    Material Handler III (Operating Turret Trucks and or Dock Stockers) - 20.00 Per hour

    Responsibilities

    • Prepare and complete orders for delivery or pickup according to schedule (Pick, Pack, Wrap, Label, Load, and Ship)

    • Read work order or follow oral instructions to check materials or containers to be moved

    • Load and unload materials onto or from pallets, trays, racks, and shelves by hand

    • Attach identifying tags or labels to materials or mark information on cases, bales, or other containers

    • May drive a forklift or other machinery in order to complete tasks

    • Complete daily forklift checklist

    • Operate all forklifts in a safe and efficient manner following prescribed work methods

    • Moving goods packed on pallets or in crates around the storage facility

    • Maintain accurate bin locations and inventory counts

    • Report any discrepancies

    • Continued learning within the department

    • Maintain the cleanliness of workstation and assist with entire department housekeeping

    • Perform other duties as assigned


    To succeed, you will need

    Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

    • You have excellent attendance

    • You have safe work habits

    • You have experience working in a warehouse environment

    • You have experience in operating warehouse distribution equipment such as dock stocker, cherry picker, reach truck, turret truck and sit down

    • You are able to lift up to 50 lbs., bend, twist, walk, stand for extended periods of time, and reach frequently

    • You are able to work with others in a team environment

    • You are fluent in English, as this is our internal language.


    In return, we offer you

    • Excellent paid time off (4 weeks!)

    • Paid Holidays

    • Health insurance/ Dental insurance/ Vision insurance (Insurance begins the first of the month after you start)

    • Life & Disability insurance paid for by Atlas Copco

    • Generous 401 (k) retirement plan

    • You will experience an onboarding program, including guidance by a personal buddy.

    • Air conditioned warehouse environment

    • Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, and the internal job portal.

    • Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

    Atlas Copco is an Equal Opportunity Employer and does not discriminate in hiring or employment against any individual on the basis of race, religion, color, creed, gender, gender identity or expression, national origin, ancestry, age, marital status, citizenship, physical or mental disability, veteran status, sexual orientation, or status within any other group that is protected by anti-discrimination laws.

    Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call (973)397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

    City
    Charlotte

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 22 Days Ago

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Marketing Intern - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC INTERN
  • Marketing Intern - Rock Hill, SC Functional area: Communications Country: United States City: Charlotte, NC , Rock Hill, SC Company name: Atlas Copco Compressors LLC Date of posting: Apr 18, 2024 Our ...
  • 5 Days Ago

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Sales Manager-Edmac, Compressor Technique-Charlotte, NC 1
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Sales Manager-Edmac, Compressor Technique-Charlotte, NC 1 Functional area: Sales Country: United States City: Charlotte Company name: Atlas Copco Compressors LLC Date of posting: Mar 26, 2024 Our solu...
  • 26 Days Ago

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Service Technician, Compressor Technique - Charlotte, NC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Service Technician, Compressor Technique - Charlotte, NC Functional area: Service Country: United States City: Charlotte, NC Company name: Atlas Copco Compressors LLC Date of posting: Feb 28, 2024 Pas...
  • 1 Month Ago

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Health Information Specialist
  • Rockwell Development Center
  • Huntersville, NC FULL_TIME
  • Job Summary:Responsible for managing patient’s health records and history including helping conduct audits, gathering and filing patient information and processing discharge papers. Responsible for th...
  • 1 Month Ago

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Freelancing Expert - Chat Assistant (Customer Support)
  • Chat Assistant (Customer Support) - Fud
  • Charlotte, NC OTHER
  • Fud, the "World's First Social Hustling Community" is seeking a Freelancing Expert - Chat Assistant (Customer Support) to join our team. As a Freelancing Expert, you will be instrumental in providing ...
  • 9 Days Ago

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0 Customer Information Center Supervisor jobs found in Charlotte, NC area

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Administrative Assistant
  • GLOBAL HOOKAH DISTRIBUTORS INCORPORATED
  • Charlotte, NC
  • Who we are Rituals are at the heart of all cultures. They are social, they are instinctive, and they are above all, shar...
  • 4/26/2024 12:00:00 AM

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Quality Control Continuous Improvement Supervisor
  • Inolex
  • Charlotte, NC
  • Job Summary: Ensure the continuous improvement of the Quality Control (QC) Lab and Charlotte Operations. Supervisory Res...
  • 4/26/2024 12:00:00 AM

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Delivery Driver CLT
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products on assigned route to Tryon custom...
  • 4/25/2024 12:00:00 AM

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Delivery Driver/Merchandiser BOONE
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products and perform merchandising duties ...
  • 4/25/2024 12:00:00 AM

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Overhead Crane Operator - Truck Loader
  • PrideStaff - Charlotte
  • Matthews, NC
  • Job Description Job Description PrideStaff is seeking a hardworking and reliable Overhead Crane Operator for a Steel Loa...
  • 4/25/2024 12:00:00 AM

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Call Center Specialist
  • Strategic Staffing Solutions
  • Charlotte, NC
  • Business Execution Consultant Location: Charlotte, NC Shift: 11am - 8pm EST Pay: $30/hr - W2 Contract length: 12+ Months...
  • 4/25/2024 12:00:00 AM

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Delivery Driver AVL
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products on assigned route to Tryon custom...
  • 4/24/2024 12:00:00 AM

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Data Entry Clerk
  • Cornerstone Staffing Solutions
  • Charlotte, NC
  • Job Description Job Description Data Entry Operator Full time opening for a person skilled at office equipment and data ...
  • 4/24/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,627 to $100,303
Charlotte, North Carolina area prices
were up 1.5% from a year ago