Customer Information Center Supervisor jobs in Chicago, IL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Westminster Information Technology
  • Chicago, IL FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
  • 3 Days Ago

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Production Supervisor - Kankakee,IL
  • Signode -Production Supervisor
  • Kankakee, IL FULL_TIME
  • Production Supervisor - Kankakee,IL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signod...
  • Just Posted

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Air Compressor Service Technician, Compressor Technique - Chicago, IL (South)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Chicago, IL FULL_TIME
  • Air Compressor Service Technician, Compressor Technique - Chicago, IL (South) Functional area: Service Country: United States City: Chicago, IL Company name: Atlas Copco Compressors LLC Date of postin...
  • 24 Days Ago

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Inside Service Sales Specialist (Industrial), Compressor Technique, Elk Grove Vi
  • Atlas Copco Compressors LLC -North America Customer Center
  • Village, IL FULL_TIME
  • Inside Service Sales Specialist (Industrial), Compressor Technique, Elk Grove Village, IL Functional area: Sales Country: United States City: Elk Grove Village, IL Company name: Atlas Copco Compressor...
  • 1 Day Ago

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Service Technician, Compressor Technique - Chicago, IL (North)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Chicago, IL FULL_TIME
  • Service Technician, Compressor Technique - Chicago, IL (North) Functional area: Service Country: United States City: Chicago, IL Company name: Atlas Copco Compressors LLC Date of posting: Dec 28, 2023...
  • 1 Day Ago

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Information Specialist - Call Center
  • Triton College
  • River Grove, IL FULL_TIME
  • Please see Special Instructions for more details. 1. Rate of pay of $18.50 per hour; maximum 28 hours per week. 2. Official transcripts required prior to employment (if applicable). 3. Recommended hir...
  • 19 Days Ago

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0 Customer Information Center Supervisor jobs found in Chicago, IL area

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Research Administrator, Cardiology
  • Northwestern University
  • Chicago, IL
  • Department: MED-Cardiology Salary/Grade: EXS/8 Job Summary: The Research Administrator (RA) role in the Division of Card...
  • 3/28/2024 12:00:00 AM

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Utility Worker Linen Services
  • Goodwill Industries of Southeastern Wisconsin
  • Chicago, IL
  • The Utility Worker Linen Services is responsible of performing tasks involved in the preparation and delivery of linen p...
  • 3/27/2024 12:00:00 AM

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Union Cook 2 |Part-time | McCormick Place Convention Center
  • Oak View Group
  • Chicago, IL
  • Overview: The Cook 2 works under close supervision while assisting the Chef or Cook 1 accordingly. Cook 2 is responsible...
  • 3/25/2024 12:00:00 AM

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Union Cook 1|Part-time | McCormick Place Convention Center
  • Oak View Group
  • Chicago, IL
  • Overview: The Cook 1 is responsible for all food production in the kitchen and preparation. They will perform any cookin...
  • 3/25/2024 12:00:00 AM

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Research Administrator
  • Northwestern University
  • Chicago, IL
  • Department: MED-Cancer Center Salary/Grade: EXS/8 Job Summary: Provides administrative leadership and intermediate probl...
  • 3/24/2024 12:00:00 AM

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Housekeeping Attendant (Overnight)
  • Onni Group
  • Chicago, IL
  • ** Housekeeping Attendant (Overnight)** **Job Category****:** Hospitality **Requisition Number****:** HOUSE002485 Showin...
  • 3/24/2024 12:00:00 AM

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Housekeeper
  • Onni Group
  • Chicago, IL
  • ** Housekeeper** **Job Category****:** Property Management **Requisition Number****:** HOUSE01859 Showing 1 location **J...
  • 3/24/2024 12:00:00 AM

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Housekeeper (Evening)
  • Onni Group
  • Chicago, IL
  • ** Housekeeper (Evening)** **Job Category****:** Property Management **Requisition Number****:** HOUSE002045 Showing 1 l...
  • 3/24/2024 12:00:00 AM

Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$77,622 to $108,696
Chicago, Illinois area prices
were up 0.8% from a year ago