Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Summary
The HIMS Clerk is responsible for accurate and timely clerical and filing duties in the HIMS area including inpatient and outpatient records and statistical, and secretarial functions as directed that may include DRG/APC, data entry, Daily Census, and assisting with Performance Improvement projects as directed.
Position Qualifications
High school graduate or G.E.D. equivalent, basic typing and filing skills, working knowledge of medical terminology and the English language, Bilingual in Spanish preferred, basic knowledge of PC computer functions and word processing such as Microsoft Word2000 or equivalent and spreadsheet software such as Excel.
Duties and Responsibilities
Medical Record Retention and Storage:
Skills/Knowledge/Abilities:
Must be able to follow instructions, work quickly and accurately in a fast paced environment.
Experience: Microsoft word, Excel, Outlook (Microsoft Office Suite) computer skills for a variety of support functions. Must be able to fulfill the essential functions of the position.
0 Customer Information Center Supervisor jobs found in Chico, CA area