Customer Information Center Supervisor jobs in Clearwater, FL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center Supervisor
  • Biolife Plasma Services
  • Largo, FL FULL_TIME
  • By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

    Job Description

    Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

    About the role:

    Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.

    BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

    How you will contribute:

    • You will oversee employee performance and scheduling
    • You will lead Inventory Control efforts and lead in operational efforts
    • You will work with donors to resolve concerns
    • You will analyze opportunities specific to non-conforming events
    • You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
    • You will foster teamwork, communicate and resolve conflicts.

    What you bring to Takeda:

    • High school diploma or equivalent
    • Cardiopulmonary Resuscitation (CPR) and AED certification
    • Frequent bending and reaching
    • Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
    • Fine motor coordination, depth perception, and ability to monitor equipment from a distance
    • Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required

    More about us:

    At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

    Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

    BioLife Compensation and Benefits Summary

    We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

    For Location:

    USA - FL - Largo

    U.S. Hourly Wage Range:

    $21.92 - $30.14

    The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

    U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

    EEO Statement

    Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

    Locations

    USA - FL - Largo

    Worker Type

    Employee

    Worker Sub-Type

    Regular

    Time Type

    Full time
  • 16 Days Ago

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Center Supervisor
  • Biolife Plasma Services
  • Largo, FL FULL_TIME
  • By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda...
  • 16 Days Ago

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Plasma Center Supervisor
  • BioLife Plasma Services
  • Largo, FL FULL_TIME
  • Click here to apply: https://takeda.wd3.myworkdayjobs.com/External/job/USA---FL---Largo/Center-Supervisor_R0117409-1 About the role: Every day, the donors you meet will motivate you. The high-quality ...
  • 21 Days Ago

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Customer Service Center Spec
  • BayCare
  • Clearwater, FL FULL_TIME
  • At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatie...
  • 1 Day Ago

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Customer Account Rep-R00020
  • Rent-A-Center
  • Clearwater, FL FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $18? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • 1 Month Ago

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RN Supervisor
  • Evergreen Woods Health and Rehabilitation Center
  • Spring, FL FULL_TIME
  • We are looking for a RN Supervisor to join our team! Our facility has been serving the area for over 40 years. Our facility is located close to local hospitals. Available Shifts: 11pm -7am Benefits of...
  • 9 Days Ago

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0 Customer Information Center Supervisor jobs found in Clearwater, FL area

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Front Desk Supervisor- Tribute Portfolio Marriott Hotel
  • The Karol Hotel- Tribute Portfolio Marriott Hotel
  • Clearwater, FL
  • Job Description Job Description Job Description Position: Front Desk Supervisor - The Karol Hotel - Tribute Portfolio Ma...
  • 4/26/2024 12:00:00 AM

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Receptionist
  • St. Luke's Cataract & Laser Institute
  • Clearwater, FL
  • St. Luke's Cataract & Laser Institute is looking to hire a Full-Time Medical Receptionist to join our team at our Clearw...
  • 4/26/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Safety Harbor, FL
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/26/2024 12:00:00 AM

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Receptionist
  • Safety Harbor Resort and Spa
  • Safety Harbor, FL
  • Job Description Job Description JOB SUMMARY: The purpose and objective of this position is to assist in the coordination...
  • 4/25/2024 12:00:00 AM

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Dispensary Associate - Full Time
  • Trulieve
  • Clearwater, FL
  • "Trulieve Grows One Patient at a Time" If you have an interest in being part of one of the fastest growing industries in...
  • 4/24/2024 12:00:00 AM

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Telehealth Tech / Medical Receptionist
  • Behavioral Healthcare Options Inc
  • Safety Harbor, FL
  • Job Description Job Description Behavioral Healthcare Options, Inc. is now offering telehealth services and looking to h...
  • 4/24/2024 12:00:00 AM

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Receptionist
  • Cypress Palms
  • Largo, FL
  • Position: Receptionist Department: Administration Reports to: Business Office Manager Purpose The primary purpose of thi...
  • 4/23/2024 12:00:00 AM

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Fiscal Coordinator (33061)
  • Lutheran Services Florida
  • Largo, FL
  • Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibr...
  • 3/18/2024 12:00:00 AM

Clearwater is a city located in Pinellas County, Florida, United States, northwest of Tampa and St. Petersburg. To the west of Clearwater lies the Gulf of Mexico and to the southeast lies Tampa Bay. As of the 2010 census, the city had a population of 107,685. Clearwater is the county seat of Pinellas County and is the smallest of the three principal cities in the Tampa-St. Petersburg-Clearwater metropolitan area, most commonly referred to as the Tampa Bay Area. Cleveland Street is one of the city's historic avenues, and the city includes Spectrum Field and Coachman Park. The city is separated ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$69,634 to $97,511
Clearwater, Florida area prices
were up 1.1% from a year ago