Customer Information Center Supervisor jobs in Columbus, GA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Maintenance Supervisor
  • River Towne Center
  • Columbus, GA FULL_TIME
  • We are looking to employ a dedicated and reliable maintenance supervisor to maintain our facilities and perform regular maintenance tasks. To be successful as a maintenance supervisor , you should be hard-working, have good hand-eye coordination, and able to lift heavy objects as required. Ultimately, an exceptional maintenance assistant should be able to safely operate hand and power tools as well as demonstrate excellent problem-solving and time management skills.

    Maintenance Supervisor Responsibilities:

    Oversee maintenance assistant

    Attend daily administrative meetings

    Completing minor repair work, which includes repairing doors, locks, door frames and handles as well as replacing light bulbs, sockets, switches, and window glass.

    Performing basic plumbing tasks, which includes unclogging drains as well as fixing leaking faucets and toilets.

    Performing regular cleaning duties, which includes sweeping, dusting, mopping, and vacuuming.

    Inspecting control panels and electrical wiring to detect any issues that require immediate attention.

    Taking inventory of maintenance supplies and notifying the Supervisor of low or depleted supplies.

    Promptly responding to requests for emergency repairs and clean-ups.

    Ensuring that all maintenance equipment is in good working order.

    You should have:

    Excellent problem-solving and decision-making skills

    Proven practical skills in areas such as carpentry, decorating and plumbing.

    Strong time management skills and the ability to prioritize tasks effectively.

    Knowledge of how common electrical and mechanical items work and how to repair them.

    Customer service skills

    The ability to work as part of a team.

    Knowledge of hand and power tools and other maintenance and safety equipment

    HVAC Certification preferred.

    Benefits Include:

    • Medical/Dental and Vision Insurance
    • Vacation time starts accruing day one.
    • 401(K) Program
    • Uniform allowance
    • 24/7 coffee / snack bar for employees
    • Facility appreciation meals
    • Employee of the month reward
    • Roll over vacation time (PTO) or pay out at 75% during the month of December.
  • 18 Days Ago

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Animal Resource Center Supervisor - G120
  • Columbus Consolidated Government
  • Columbus, GA FULL_TIME
  • This position supervises the day-to-day operations of the Animal Resource Center Shelter.Trains, assigns, supervises, evaluates, and disciplines personnel; addresses complaints and resolves problems.S...
  • Just Posted

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Customer care supervisor
  • TransCore
  • Auburn, AL FULL_TIME
  • Customer Care Supervisor Job Category : Customer Support Requisition Number : CUSTO10561 Showing 1 location Job Details Description TransCore (TRN), a subsidiary of Roper Technologies, Inc. (NYSE : RO...
  • 7 Days Ago

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RN / LPN Weekend Supervisor
  • River Towne Center
  • Columbus, GA FULL_TIME
  • Come Join Our Team as a Weekend Supervisor! Come join our growing nursing team. Refine your clinical skills while providing person centered care. “We treat the whole person.” River Towne Healthcare an...
  • 14 Days Ago

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RN Nursing Supervisor
  • Lanett Nursing & Rehab Center
  • Lanett, AL FULL_TIME
  • Overview Discover What’s Possible! *Weekend Baylor Saturday and Sunday At Diversicare, we understand the contributions of every team member are the parts that make up the whole. We appreciate them for...
  • 18 Days Ago

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Nursing Weekend Supervisor
  • Arbor Lake Health and Rehab Center
  • Auburn, AL FULL_TIME
  • Arbor Springs Health and Rehab Nursing Weekend Supervisor Job Description Department Nursing Reports to Director of Nursing, Assistant Director of Nursing Reporting to this position Clinical Nurses, C...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Columbus, GA area

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Part Time Assistant Manager
  • rue21 Inc.
  • Columbus, GA
  • **Part Time Assistant Manager** * 3131 Manchester Expy, Columbus, GA 31909, USA * Part-time * Department: Stores * Regul...
  • 3/18/2024 12:00:00 AM

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Resident Care Director
  • Brookside Glen
  • Columbus, GA
  • Our number one priority is our Residents. We welcome you to join our team and find your place here as we have many oppor...
  • 3/18/2024 12:00:00 AM

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RN Admissions Home Health Full Time-Float
  • CenterWell Home Health
  • Columbus, GA
  • Become a part of our caring community and help us put health first The Clinical Assessment Advisor directly completes an...
  • 3/17/2024 12:00:00 AM

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Speech Language Pathologist Home Health Full Time
  • CenterWell Home Health
  • Columbus, GA
  • Become a part of our caring community and help us put health first As a Home Health Speech Language Pathologist, you wil...
  • 3/16/2024 12:00:00 AM

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Assistant Moving Center Supervisor
  • UHaul
  • Fort Benning, GA
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant Gene...
  • 3/16/2024 12:00:00 AM

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Turn Supervisor
  • The Michaels Organization
  • Fort Benning, GA
  • Overview: Our business is real estate, but our organization is so much more than bricks and mortar, beautiful buildings ...
  • 3/15/2024 12:00:00 AM

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General Skilled Role Player
  • Veritas Training Llc
  • Fort Benning, GA
  • Job Description Job Description Job Description: General Skilled Role Player participates in military training exercises...
  • 3/15/2024 12:00:00 AM

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Recycling Operations Regional General Manager
  • Schnitzer Steel Industries, Inc.
  • Columbus, GA
  • The Recycling Operations Regional General Manager (RORGM) reports directly to the Recycling Operations Director and is r...
  • 3/14/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,921 to $93,711
Columbus, Georgia area prices
were up 1.5% from a year ago