Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
We are looking to employ a dedicated and reliable maintenance supervisor to maintain our facilities and perform regular maintenance tasks. To be successful as a maintenance supervisor , you should be hard-working, have good hand-eye coordination, and able to lift heavy objects as required. Ultimately, an exceptional maintenance assistant should be able to safely operate hand and power tools as well as demonstrate excellent problem-solving and time management skills.
Maintenance Supervisor Responsibilities:
Oversee maintenance assistant
Attend daily administrative meetings
Completing minor repair work, which includes repairing doors, locks, door frames and handles as well as replacing light bulbs, sockets, switches, and window glass.
Performing basic plumbing tasks, which includes unclogging drains as well as fixing leaking faucets and toilets.
Performing regular cleaning duties, which includes sweeping, dusting, mopping, and vacuuming.
Inspecting control panels and electrical wiring to detect any issues that require immediate attention.
Taking inventory of maintenance supplies and notifying the Supervisor of low or depleted supplies.
Promptly responding to requests for emergency repairs and clean-ups.
Ensuring that all maintenance equipment is in good working order.
You should have:
Excellent problem-solving and decision-making skills
Proven practical skills in areas such as carpentry, decorating and plumbing.
Strong time management skills and the ability to prioritize tasks effectively.
Knowledge of how common electrical and mechanical items work and how to repair them.
Customer service skills
The ability to work as part of a team.
Knowledge of hand and power tools and other maintenance and safety equipment
HVAC Certification preferred.
Benefits Include:
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0 Customer Information Center Supervisor jobs found in Columbus, GA area