Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Customer Center (TCC) a T-Mobile Premium Retailer is one of the first exclusively branded wireless retailers in the country. With locations in the Tri-State Greater NY and DFW/ East Texas areas, TCC commits to each customer a positive retail experience – a quality of service that has remained unchanged for over 20 years. When it comes to a career in wireless retail, TCC is the place to be.
Mobile Associates (MA) work as brand ambassadors to bring the T-Mobile brand to life. Part of the retail team, the MA creates energy and excitement around our products and services. They immerse themselves in meaningful connections with our customers and continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete the new employee training within 30 days.
What you'll do in your role:
The experience you'll bring:
The benefits you’ll receive:
Clear All
0 Customer Information Center Supervisor jobs found in Dallas, TX area