Customer Information Center Supervisor jobs in El Paso, TX

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center supervisor
  • Claire's
  • El Paso, TX FULL_TIME
  • Claire's - A Career that's always in style

    Part-Time Manager / 3rd Key Holder Opportunity

    About the Role

    As a 3rd Keyholder at Claire's, you will be responsible for :

    • Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales
    • In the absence of any other management they may open and close the store and are responsible at that point for ensuring that the store trades safely and legally
    • Delivering sales through friendly and efficient customer service
    • Ensuring our customers have a fun and enjoyable shopping experience
    • Demonstrating Claire s products
    • Assisting customers with their queries using your product knowledge
    • Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
    • Ear piercing (you will receive full training)
    • Ensuring the store looks presentable and inviting to our customers

    About Claire's

    • A leading high street fashion retailer with 3000 stores globally
    • We specialize in fashionable jewelry, accessories and cosmetics products
    • Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including : feminine and pretty, unique / individual and the latest catwalk trends
    • We are a fun place to work! We encourage all store members to wear our product
    • We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company!

    Qualifications - External

    About You

    • Some high school required
    • Minimum 1 year retail experience
    • Excellent verbal / written communication and organizational skills
    • Basic computer skills
    • Understands the importance of Customer Service
    • Ability to stand during scheduled shifts
    • Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
    • Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers
    • Ability to operate POS system

    Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities.

    We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

    Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Only messages sent for this purpose will be considered.

    Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities.

    We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

    Last updated : 2024-04-07

  • 16 Days Ago

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Center Supervisor
  • KEDPLASMA LLC.
  • El Paso, TX FULL_TIME
  • About Us BPL Plasma is a global leader in the collection of human plasma used in the manufacture of life-saving therapies for patients world-wide. We are a Quality First organization and committed to ...
  • 27 Days Ago

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Bilingual Outreach Specialist - Customer Service Reps
  • Customer Service Reps - Wider Circle
  • El Paso, TX OTHER
  • WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life.Wider Circle is looking for remote...
  • 16 Days Ago

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Airspace Information Center (AIC) Specialist - Full Time
  • Techwise
  • El Paso, TX FULL_TIME
  • Airspace Information Center (AIC) Specialist Level: Experienced Job Location: Fort Bliss - El Paso, TX Position Type: Non-Exempt Job Shift: Varies Status: Full Time Job Summary: Responsible to the AIC...
  • 17 Days Ago

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Call Center Shift Supervisor
  • SOS International LLC
  • El Paso, TX FULL_TIME
  • Overview SOSi is actively seeking a highly motivated, professional and skilled Call Center Shift Supervisor in our El Paso, TX Spanish Interpreter Call Center As a Call Center Shift Supervisor, you wi...
  • 1 Month Ago

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Call Center - Customer Support
  • FRED LOYA INSURANCE AGENCY
  • El Paso, TX FULL_TIME
  • JOB DESCRIPTION: Claims Support Call Center. Entry Level position. We take incoming calls regarding new and existing automobile claims. JOB REQUIREMENTS: Bilingual Preferred (English and Spanish) Reli...
  • 21 Days Ago

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0 Customer Information Center Supervisor jobs found in El Paso, TX area

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Bakery Associate
  • Walmart
  • Canutillo, TX
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Chaparral, NM
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Laundry Attendant
  • The Plaza Hotel Pioneer Park
  • El Paso, TX
  • Overview: Opportunity: Laundry Attendant Perform laundry cleaning activities in accordance with established brand/hotel ...
  • 4/24/2024 12:00:00 AM

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Store Manager - Cielo Vista
  • Primark - Us
  • El Paso, TX
  • Store Manager Because youre the ambition we need on our mission. Thrive our way! At Primark were caring, dynamic and we ...
  • 4/24/2024 12:00:00 AM

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Veterinarian for Animal Services
  • City of El Paso, TX
  • El Paso, TX
  • Salary : $94,600.00 - $166,250.00 Annually Location : Various Locations within the City of El Paso, TX Job Type: Unclass...
  • 4/23/2024 12:00:00 AM

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Housekeeper
  • aloft El Paso
  • El Paso, TX
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 4/22/2024 12:00:00 AM

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Front Desk Supervisor - Hotel Indigo El Paso, TX
  • Palette Hotels
  • El Paso, TX
  • Position: Front Desk Supervisor Essential Duties and Responsibilities As a Front Desk Supervisor, hours of operation mid...
  • 4/21/2024 12:00:00 AM

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Veterinarian for Animal Services (Part-time)
  • City of El Paso, TX
  • El Paso, TX
  • Salary : $94,600.00 - $166,250.00 Annually Location : Various Locations within the City of El Paso, TX Job Type: Unclass...
  • 4/21/2024 12:00:00 AM

El Paso is located at the intersection of three states (Texas, New Mexico, and Chihuahua) and two countries (the U.S. and Mexico). It is the only major Texas city on Mountain Time. Ciudad Juarez used to be on Central Time, but both cities are now on Mountain Time. El Paso is closer to the capital cities of four other states - Phoenix, Arizona (345 miles away); Santa Fe, New Mexico, (273 miles away); Ciudad Chihuahua, Chihuahua, (218 miles away), and Hermosillo, Sonora (325 miles away) - than it is to the capital of its own state, Austin (528 miles away). It is closer to Los Angeles, California...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$64,317 to $90,066
El Paso, Texas area prices
were up 1.2% from a year ago