Customer Information Center Supervisor jobs in Florence, AL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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INFORMATION SYSTEMS PC Tech
  • North Alabama Medical Center
  • Florence, AL FULL_TIME
  • PC Tech

    Department: Information Systems

    Shift: 8a- 4p; 20 hours Pay Period

    Position Requirements: High School Diploma or GED (must provide proof) plus two to four years' specialty training which may lead to licensure or certificate. Requires five to seven years work experience.

  • Just Posted

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Registered Nurse Supervisor - RN
  • Shoals Center
  • Tuscumbia, AL FULL_TIME
  • Genesis is a leading provider of post-acute healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is d...
  • Just Posted

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Customer Account Rep-R00020
  • Rent-A-Center
  • Booneville, MS FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • Just Posted

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Customer Service Supervisor
  • Exxel Outdoors
  • Haleyville, AL FULL_TIME
  • Brand New Opportunity coming to Haleyville Alabama:. Do you like working with customers, mentoring a team, working in various systems to analyze metrics and performance of that team through Excel and ...
  • 16 Days Ago

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Registered Nurse Supervisor - RN
  • Shoals Center - Tuscumbia, AL
  • Tuscumbia, AL FULL_TIME
  • Genesis is a leading provider of post-acute healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is d...
  • 11 Days Ago

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Registered Nurse Weekend Supervisor
  • Tishomingo Community Living Center
  • Iuka, MS FULL_TIME
  • DescriptionRegister Nurse Weekend SupervisorAre you a Highly Skilled, Caring, Compassionate Registered Nurse seeking employment with unparalleled benefits and growth opportunities?? Look no further!!E...
  • 6 Days Ago

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0 Customer Information Center Supervisor jobs found in Florence, AL area

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Yard/Warehouse Rep I
  • Darby Doors
  • Florence, AL
  • Founded in 1982, Darby Doors is a manufacturer and distributor of doors, millwork, hardware, bath accessories and buildi...
  • 3/18/2024 12:00:00 AM

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Travel Physical Therapist - $1,957 per week
  • Stability Healthcare
  • Florence, AL
  • Solomon Page is seeking a travel Physical Therapist for a travel job in Florence, Alabama. Job Description & Requirement...
  • 3/18/2024 12:00:00 AM

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Systems Administration & Information Security Manager
  • Office of Human Resources
  • Florence, AL
  • The University of North Alabama is accepting applications for the position of Systems Administration and Information Sec...
  • 3/18/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Florence, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/18/2024 12:00:00 AM

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Licensed Mental Health Professional (LPC/LMFT/LCSW) - Florence, AL (REMOTE) (Remote)
  • OptiMindHealth
  • Florence, AL
  • Licensed Mental Health Professional (LCSW/LMFT/LPC) $60K-$85K/yr Position Requirement: Remote Full-Time and Part-time Po...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Florence, AL
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/17/2024 12:00:00 AM

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Sous Chef - Swampers
  • PCH
  • Florence, AL
  • •Supervises specialty restaurant kitchen operations, ensuring a seamless blend of culinary artistry and compliance with ...
  • 3/16/2024 12:00:00 AM

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Sonographer
  • VUEPOINT DIAGNOSTICS, LLC
  • Athens, AL
  • VuePoint Diagnostics is a fast-growing mobile diagnostic company seeking a Sonographerin our Athens/Decatur area! The So...
  • 3/15/2024 12:00:00 AM

Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 census, the city's population was 39,319. Florence is the largest and principal city of the Florence-Muscle Shoals Metropolitan Statistical Area (which includes Muscle Shoals, Sheffield, and Tuscumbia metropolitan areas in Colbert and Lauderdale counties). Florence is considered northwestern Alabama's primary economic hub. Annual tourism events include the W. C. Handy Music Festival in the summer and the Renaissance Faire in the fall. Landmarks in Flo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$63,454 to $88,855
Florence, Alabama area prices
were up 1.3% from a year ago