Customer Information Center Supervisor jobs in Florence, SC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Information Center Associate (Seasonal)
  • LAKEWOOD CAMPING RESORT INC.
  • Myrtle, SC FULL_TIME,OTHER,TEMPORARY,PART_TIME
  • Qualifications for all positions include the ability to work as a team member within this department AND all other departments, reliable transportation, valid driver’s license with good record, working outdoors in all kinds of weather conditions, walking, sitting, or standing for extended periods of time, including pushing, pulling, climbing, bending, or lifting up to 50 pounds. Some positions may require lifting more than 50 pounds. While an individual may be assigned to this particular role, situations may arise which would REQUIRE assistance in other areas or departments.

    A general knowledge of the Grand Strand is needed for this position.

    Expectations:

    · Ability to follow written and oral instructions in a professional and timely manner

    · Perform general duties as assigned by supervisor and/or manager.

    · Must have a positive attitude, excellent customer service skills and have the ability to maintain confidentiality of Company business

    · Able to work weekends, holidays or overtime as deemed necessary by supervisor.

    Duties & Responsibilities:

    · Knowledge of our resort and the Grand Strand to help guests during their stay

    · Ticket sales

    · Equipment rental

    · Event preparation

    · Moving tables and chairs as deemed necessary for certain events

    · Cleaning

    · Crafts

    · Games

    · Answer guests questions and concerns in a professional and friendly manner

    · May be asked to perform other duties in other departments as assigned by supervisor or manager

    Job Types: Full-time, Part-time, Seasonal

    Pay: $13.00 per hour

    Experience level:

    • 1 year

    Shift:

    • Day shift
    • Evening shift
    • Morning shift

    Weekly day range:

    • Every weekend
    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person

    Ability to Relocate:

    • Myrtle Beach, SC 29575: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Imaging Center Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Imaging Center Supervisor (ICS) will assist in the administrative and oversight of all technologists and support staff at the Imaging Center (IC). Qualifications: Education: High...
  • 17 Days Ago

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COMMUNITY CENTER SUPERVISOR - RURAL CENTER
  • Horry County Government
  • Conway, SC FULL_TIME
  • Status : Open Close Date : 04/27/2024 Salary : $41,354- $64,584 Type : FULL TIME General Job Description Under minimal supervision, is responsible for planning and directing comprehensive recreation a...
  • Just Posted

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Medical Coding and Medical Auditing Jobs at Health Information Associates
  • Health Information Associates
  • Pawleys Island, SC FULL_TIME
  • Now hiring for medical coders and medical coding auditors. Available jobs include Inpatient, Coding Specialist, Outpatient Coding Specialist, Provider Coding Specialist, Provider Consultant and Review...
  • 3 Days Ago

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Dispatch Supervisor
  • Quality Towing and Service Center
  • Myrtle, SC FULL_TIME
  • We are seeking a Dispatch Manager to join our team. We are a very busy Towing Company with 35 years' experience. The ideal candidate would be able to work in a fast environment and possess strong orga...
  • Just Posted

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Nursing Supervisor
  • Conway Medical Center
  • Conway, SC OTHER
  • Position Summary: The Nursing Supervisor (NS) is accountable for the coordination of Nursing Services and for the activities of hospital personnel during weekends, evening, and night shifts. Qualifica...
  • 5 Days Ago

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0 Customer Information Center Supervisor jobs found in Florence, SC area

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Temporary Administrative Specialist TRIO VUB
  • State of South Carolina
  • Sumter, SC
  • Salary: $15.00 Hourly Location : Sumter County, SC Job Type: Temporary - Part-Time Job Number: 162249 Agency: Central Ca...
  • 3/28/2024 12:00:00 AM

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EMS Crew Member- PRN
  • Florence County, SC
  • Florence, SC
  • Salary: $14.75 - $19.61 Hourly Location : 527 S. Church St. Florence, SC Job Type: works when necessary Job Number: 0004...
  • 3/28/2024 12:00:00 AM

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EMS Crew Member
  • Florence County, SC
  • Florence, SC
  • Salary: $14.75 - $19.61 Hourly Location : 527 S. Church St. Florence, SC Job Type: Full Time Job Number: 00033 Fund-Depa...
  • 3/28/2024 12:00:00 AM

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Correctional Officer
  • Florence County, SC
  • Florence, SC
  • Salary: $17.15 - $19.58 Hourly Location : Effingham, SC Job Type: Full Time Job Number: 00044 Fund-Department: Sheriff (...
  • 3/28/2024 12:00:00 AM

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Cake Decorator PT
  • KJ's Market
  • Florence, SC
  • Overview: To build customer loyalty and provide personal customer interactions that build genuine relationships with cus...
  • 3/28/2024 12:00:00 AM

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RN Admissions - Clinical Assessment Advisor, Home Health
  • CenterWell Home Health
  • Florence, SC
  • Become a part of our caring community and help us put health first Please note that this role requires the successful ca...
  • 3/27/2024 12:00:00 AM

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Assistant Moving Center Supervisor
  • UHaul
  • Florence, SC
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant Gene...
  • 3/26/2024 12:00:00 AM

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Physical Therapist Home Health PRN
  • CenterWell Home Health
  • Florence, SC
  • Become a part of our caring community and help us put health first As a Home Health Physical Therapist, you will: Plan a...
  • 3/26/2024 12:00:00 AM

Florence /ˈflɒrəns/ is a city in, and the county seat of, Florence County, South Carolina, United States. It is probably best known for being the intersection of I-95 and I-20, and the eastern terminus of I-20. It is the county seat of Florence County and the primary city within the Florence metropolitan area. The area forms the core of the historical "Pee Dee" region of South Carolina, which includes the eight counties of northeastern South Carolina, along with sections of southeastern North Carolina. As of the 2010 census, the population of Florence was 37,056, and the estimated population i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,327 to $92,879
Florence, South Carolina area prices
were up 1.5% from a year ago