Customer Information Center Supervisor jobs in Fort Myers, FL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Supervisor
  • Charlotte Behavioral Health Care Inc
  • Punta Gorda, FL FULL_TIME
    • Supervise and lead the health information management team, providing guidance, support, and direction to ensure efficient departmental operations. This position requires on-site presence.
    • Oversee the maintenance, storage, and retrieval of patient behavioral health records in compliance with relevant regulations and standards.
    • Manage medical records requests and ensure exceptional customer service for internal and external stakeholders.
    • Ensure accuracy, completeness, and integrity of health information data, implementing quality control measures and conducting regular audits to ensure compliance with Medicaid, Medicare, CARF, AHCA, licensure, and other relevant 3rd party payer documentation standards.
    • Remain current with healthcare regulations, privacy laws (such as HIPAA and 42CFR Part 2) and industry standards. Ensure the organization’s compliance with these regulations and agency policy and procedure.
    • Leverage health information management systems and electronic medical record (EMR) to streamline processes and enhance data management efficiency.
    • Provide training to health information staff on the use of technology, compliance requirements, and best practices in record management.
    • Work closely with other departments, including billing and information technology (IT), to ensure seamless integration of health information management processes.
    • Identify and address potential risks related to health information management, implementing measures to mitigate risks and protect patient information.
    • Implement and oversee initiatives aimed at improving the efficiency and effectiveness of health information management processes.
    • As a member of the Compliance Team, actively participate in the review of compliance concerns, collaborate with team members to conduct thorough assessments, and assist in identifying and documenting findings related to compliance issues and determining root causes.
    • Graduate of an accredited Health Information Management program and/or equivalent years of Health Information Management experiences.
    • Minimum two (2) years’ experience in health information management, with a progressive increase in responsibilities.
    • Strong knowledge of behavioral health regulations and standards related to health information management.
    • Leadership and management skills.
    • Proficiency in health information management systems and EMR.
    • Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures.
    • Ability to adapt to technological advancements in the field.
    • Attention to detail and accuracy.
    • Ability to work independently and as part of a team, in collaboration with other community partners.
    • Ability to manage stressful situations and display appropriate work demeanor and boundaries.
    • Ability to demonstrate excellent customer service.
    • Excellent organizational and communication skills.
    • Extended periods of sitting at a desk, using a computer, and performing administrative tasks.
    • Occasional lifting of files, documents, or office supplies, typically not exceeding 20 pounds.
    • Able to safety operate a motor vehicle in all driving conditions as this position may require travel to attend conferences, training sessions, or visit other campuses.
    • Ability to pass a level II Background clearance and drug test.
    • Valid FL drivers’ license, insurance, and safe driving record.
    • Dependable transportation (registered, safe operating conditions, etc.).
  • 1 Day Ago

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Port Charlotte, FL FULL_TIME
  • Join Our Team Today! For a limited time, we are offering $1000 sign-on bonuses! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to f...
  • 9 Days Ago

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Sales Contact Center Supervisor
  • Discovery Senior Living
  • Springs, FL FULL_TIME
  • About Discovery Senior LivingDiscovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and oper...
  • 23 Days Ago

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Clinical Supervisor
  • David Lawrence Center
  • Naples, FL FULL_TIME
  • ~ SIGN-ON BONUS, RETENTION BONUS & TUITION REIMBURSEMENT PROGRAM ~ LOGISTICS & COMPENSATION: - Full-Time Salaried/Exempt position~ Monday-Friday, Target Standard Business Hours~ Some flexibility neede...
  • 18 Days Ago

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Weekend supervisor
  • Lehigh Acres Health and Rehabilitation Center
  • Lehigh, FL FULL_TIME
  • Lehigh Acres Health and Rehabilitation Center - We are looking for a detail oriented and clinically skilled Registered Nurse to join our team. Joining our team means you will be part of a group dedica...
  • 2 Days Ago

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Customer Service Supervisor (CSS)
  • Burlington
  • Springs, FL FULL_TIME
  • GENERAL PURPOSE OF POSITION: The Customer Service Supervisor is a part of the store leadership team responsible for driving profitable sales through consistent execution every day with every customer....
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Fort Myers, FL area

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Parts Associate
  • Rockstar Harley-Davidson
  • Fort Myers, FL
  • Job Title: Parts Associate Department: Parts Supervisor: Parts Manager Summary Description Provide courteous, knowledgea...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant for Accounting
  • DeRomo's Gourmet Market
  • Bonita Springs, FL
  • Job Summary: Provides administrative support including data entry, filing, copying, faxing, e-mailing, and drafting, pro...
  • 3/28/2024 12:00:00 AM

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Part Time Assistant Manager
  • rue21 Inc.
  • Port Charlotte, FL
  • **Part Time Assistant Manager** * 1441 Tamiami Trail (Suite 953 C-2), Port Charlotte, FL, United States * Part-time * De...
  • 3/28/2024 12:00:00 AM

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Project Management Supervisor - Solid Waste
  • Collier County, FL
  • Naples, FL
  • Job Summary Supervises and performs professional project management work involving construction projects for an assigned...
  • 3/28/2024 12:00:00 AM

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Stocker
  • Foodservice Supplier
  • Fort Myers, FL
  • Stocker FULL-TIME $13.50/hr Responsible for providing prompt and courteous customer service, stocking products on shelve...
  • 3/26/2024 12:00:00 AM

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Front Office Manager
  • HV Global Group, Inc.
  • Bonita Springs, FL
  • From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vaca...
  • 3/26/2024 12:00:00 AM

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Library Associate, Circulation Supervisor
  • Lee County, FL
  • Fort Myers, FL
  • Salary: $18.67 - $35.11 Hourly Location : Bokeelia, FL Job Type: Full-Time Regular Job Number: 07021KG Department: Libra...
  • 3/24/2024 12:00:00 AM

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Recreation Experience Expert
  • Marriott International, Inc
  • Cape Coral, FL
  • Job Number 24049908 Job Category Golf, Fitness, & Entertainment Location The Westin Cape Coral Resort at Marina Village,...
  • 3/22/2024 12:00:00 AM

Fort Myers or Ft. Myers, is the county seat and commercial center of Lee County, Florida, United States. It has grown rapidly in recent years. As of the 2010 census, the city population was 62,298 and in 2017 was estimated at 79,943. Fort Myers is a gateway to the Southwest Florida region and a major tourist destination within Florida. The winter estates of Thomas Edison ("Seminole Lodge") and Henry Ford ("The Mangoes") are major attractions. The city is named after Colonel Abraham Myers....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,864 to $96,432
Fort Myers, Florida area prices
were up 1.5% from a year ago