Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Ready to become the leader that you were always meant to be? Is it time to finally feel valued, appreciated, and respected for your extensive experience and skills? If so, join Davis Air Conditioning & Heating, Inc. in Angleton, TX as our full-time Call Center Supervisor - Customer Service Manager!
We offer our Call Center Supervisor - Customer Service Manager a competitive wage of $20 to $23 per hour. Aside from great pay, you'll also enjoy the following benefits:
Don't wait; seize the chance and apply now!
THE INS AND OUTS OF THIS ROLE
As our Call Center Supervisor - Customer Service Manager, you'll embrace a full-time role with a flexible schedule, operating from Monday to Friday, 7-6, and occasionally on Saturdays from 9-2. In this dynamic position, you'll lead, inspire, and guide our dedicated customer service team to consistently deliver excellence. You'll oversee the dispatch board, ensuring calls are scheduled with precision, and optimizing both customer satisfaction and operational efficiency. Your exceptional problem-solving skills will shine as you tackle customer issues with finesse, swiftly and effectively resolving concerns, leaving our valued customers delighted with our service.
All that you need to truly excel as our Call Center Supervisor - Customer Service Manager is the following:
Excellent customer service and de-escalation skills are preferred!
HOW YOU'LL THRIVE WITH US
Providing Houston homeowners and businesses with outstanding air conditioning service and home heating repair has been our pleasure since 1971. Five decades later, we employ 60 skilled employees and dispatch 30 service trucks. We take pride in being at the forefront of new technology, and we offer a range of energy-efficient options. As an Energy Star Contractor, a member of the Building Performance Institute, and a Professional Comfort Institute Contractor, we stay current on the latest industry developments to better serve our customers.
Our team has worked hard to earn our reputation as experts who are prepared to get the job done without excuses or delays. Since we understand how valuable those team relationships are, we're committed to cultivating awesome relationships with our staff. That's why we offer competitive pay, loaded benefits, and a team-oriented atmosphere with a work family worth bragging about!
ADVANCE YOUR CAREER TODAY!
Unleash your potential by joining a company that genuinely appreciates your skills and leadership. Apply now with our initial 3-minute, mobile-friendly application - you won't regret it!
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0 Customer Information Center Supervisor jobs found in Galveston, TX area