Customer Information Center Supervisor jobs in Hialeah, FL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

U
Center supervisor
  • UHaul
  • Key West, FL FULL_TIME
  • Full description

    Are you a people person who loves to help others?

    Then consider becoming U-Haul's newest Assistant General Manager!

    Minimum Requirements : High School Diploma or equivalentDriver's license and ability to maintain clean driving recordLeadership experience in any formCustomer service experienceAbility to work a variety of shiftsWork Environment : The work involves moderate risks or discomforts which require special safety precautions, e.

    g. working around moving parts, machines, fumes, or irritant chemicals.

    May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

    Physical Demands : The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

    AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness.

    As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products.

    By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future.

    This policy will not apply to team members hired before February 1, 2020.

    U-Haul is an equal opportunity employer.

    All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

    Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

    • Information obtained during this process will only be shared on a need to know basis
    • Last updated : 2024-03-07

  • 18 Days Ago

F
Customer service supervisor
  • Floor & Decor Holdings, Inc.
  • Hialeah, FL FULL_TIME
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptiona...
  • 19 Days Ago

C
Certified Nissan Technician
  • COMTEC INFORMATION SYSTEMS
  • Key West, FL FULL_TIME
  • Responsibilities · Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership...
  • 12 Days Ago

C
Certified GM Technician
  • COMTEC INFORMATION SYSTEMS
  • Key West, FL FULL_TIME
  • Position : Certified GM Technician Location : Key West, FL Type : Direct Hire RESPONSIBILITIES Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels a...
  • 16 Days Ago

B
Bilingual Call Center Customer Service Representative (english/spanish)
  • Best Candidates LLC
  • Hialeah, FL FULL_TIME
  • Job description is onsite - NOT REMOTE We are seeking energetic and reliable professionals to join our team of Call Center Representatives for a large art distributor/warehouse facility. The successfu...
  • 1 Day Ago

U
Information Technology Specialist
  • US National Oceanic and Atmospheric Administration
  • Key West, FL FULL_TIME
  • Duties The working title for this position is Information Technology Officer. As an Information Technology Officer, you will perform the following duties: Provide application and program support to fo...
  • 19 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Supervisor jobs found in Hialeah, FL area

F
Janitorial/Maintenance Staff
  • First Service Corporation
  • Fort Lauderdale, FL
  • Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing...
  • 3/28/2024 12:00:00 AM

M
Full-Time Administrative Assistant
  • MassMarkets
  • Miami, FL
  • POSITION OVERVIEW ADMINISTRATIVE ASSISTANT We are seeking an administrative assistant to provide support to our leadersh...
  • 3/28/2024 12:00:00 AM

T
Bilingual Receptionist
  • TEAM Concepts Corp
  • Hialeah, FL
  • Job Description Job Description Position: Bilingual Receptionist Primary Responsibilities: Answer incoming calls to main...
  • 3/27/2024 12:00:00 AM

P
Jr. Processor
  • Paramount Residential Mortgage Group
  • Miami, FL
  • Overview: With over 200 locations and well over 2,500 on our team, Paramount Residential Mortgage Group Inc. (PRMG) is o...
  • 3/26/2024 12:00:00 AM

L
Front Desk Agent
  • Lodgingdynamics
  • Fort Lauderdale, FL
  • **About Lodging Dynamics:** Lodging Dynamics Hospitality Group is a national hospitality management company serving the ...
  • 3/26/2024 12:00:00 AM

C
records Clerk
  • City of Miami Garden, FL
  • Hialeah, FL
  • This is responsible, administrative, technical work involving maintaining arrest, incident, court and citation files gen...
  • 3/26/2024 12:00:00 AM

C
Assistant, Physical Therapy
  • Cano Health
  • Hialeah, FL
  • Overview: Cano Health fosters a culture driven by providing superior primary care services in the communities we serve, ...
  • 3/25/2024 12:00:00 AM

V
Coordinator Volunteer Home Care
  • VITAS Healthcare
  • Hialeah, FL
  • Job Description The Volunteer Services Coordinator is a member of the interdisciplinary team who is responsible for repr...
  • 3/25/2024 12:00:00 AM

Hialeah ( /ˌhaɪəˈliːə/) is a city in Miami-Dade County, Florida, United States. With the population of 239,673 at the 2018 United States Census, Hialeah is the sixth-largest city in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. It is located west-northwest of Miami, and is the only place in the county, other than Homestead, Florida, to have its own street grid numbered separately from the rest of the county (which is otherwise based on Miami Avenue at Flagler Street in downtown Miami, the county seat). Hialea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,080 to $99,535
Hialeah, Florida area prices
were up 2.9% from a year ago