Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
We are seeking an EXPERIENCED CUSTOMER SERVICE SUPERVISOR who will be responsible for overseeing and providing an excellent customer service experience for our customers, while providing guidance and direction for our in-house customer service team.
Our company is a Mail Order, Catalog company which has an active customer service / order entry department in order to satisify our incoming phone calls, emails, Faxes and web orders and inquiries.
In this position which is located in our Farmingdale office, you will be an integral part of our company, and the duties will include responding to, or overseeing our Customer Service Reps with incoming order inquiries, order entry, and customer questions and issues.
Your goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet or exceed their expectations.
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Job Type: Full-time
Pay: $42,000.00 - $49,500.00 per year
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Work Location: In person
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0 Customer Information Center Supervisor jobs found in Huntington, NY area