Customer Information Center Supervisor jobs in Idaho

Emergency Communications Center Supervisor

Idaho National Laboratory is hiring a Emergency Communications Center Supervisor to work in our Emergency Communications department.

Our team works a 4X12 schedule located out of our Research Education Campus with every other Friday off.

The Emergency Communications Center (ECC) Supervisor works within the INL Emergency Communications Center to lead and direct the operational activities of the Fire Alarm and Emergency Dispatch Center(FAEDC), the Warning Communications Center (WCC), and Security Post 105.

Responsibilities Include :

You will maintain proficiency, and active certifications, in the programs and systems utilized in the ECC. ECC Supervisors implement INL emergency response plans, make operational decisions during emergency events, and provide direction to center personnel and responders.

ECC Supervisors will assign, direct and review the work of subordinates and evaluate their work performance. You will coordinate with employees and union representatives on suggestions, complaints, grievances and other matters, and will be responsible for counseling and disciplinary actions.

ECC Supervisors work independently under general guidance, ensuring emergency communications, emergency responses, and system performance.

They ensure conformance to the department’s standards, and quality assurance and performance improvement processes.

ECC Supervisors are instrumental in the growth of the organization and its members, and are relied upon to implement process improvements and increase organizational effectiveness.

ECC Supervisors will participate in organizational strategic planning of initiatives related to INL Safeguards and Security goals, objectives and expectations and will provide input for organizational budget development and monitoring

Qualifications

Minimum Requirements :

• Baccalaureate degree plus 3 years emergency communications and / or emergency response experience or Associates degree plus 7 years emergency communications and / or emergency response experience or High school diploma or GED plus 11 years emergency communications and / or emergency response experience
• This position requires the ability to obtain and maintain a Department of Energy "Q" clearance, which requires US Citizenship.

Job Information :

• Salary Grade : MR0100 210 ($95,928 - $158,232)
• You are required to show a demonstrated commitment to valuing diversity and contributing to an inclusive working environment.
• TDP : This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.

Benefits and Relocation

• Medical, Dental, Vision, and Flexible Spending Accounts
• 401(k) with a 4.2% employer contribution and up to 4.8% match
• Paid time off (personal leave)
• Employee Education Program (tuition assistance)
• Comprehensive Relocation Package

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense.

With more than 5,800 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation’s nuclear and renewable energy, national security, and environmental missions.

Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS).

Last updated : 2024-04-23