Customer Information Center Supervisor jobs in Indianapolis, IN

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Chief Information Officer
  • Indiana Hemophilia & Thrombosis Center, Inc.
  • Indianapolis, IN FULL_TIME
  • About IHTC

    At the Indiana Hemophilia & Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.

    What You Will Do

    As Chief Information Officer (CIO) of the IHTC, you will provide vision and leadership for developing and implementing technology, voice/video communications, and clinical/business application and data service initiatives that improve cost effectiveness, health care service quality, and business development. You will additionally be responsible for a budget in excess of $4.5 million. This role leads the organization in planning and implementing information systems to support both local and remote clinical and business operations, and achieve cost beneficial Center-wide IT operations.

    The Opportunity

    • Prepare the vision and comprehensive IT strategic plan for meeting current and future information technology needs for the Center through the proactive development of strategies incorporating stakeholder feedback and industry demand, while ensuring alignment and integration of IT with the overall vision, mission and values of the Center.
    • Develop and maintain enterprise systems architecture, and define standards and protocols for data exchange, communications, software and interconnection/integration of Center information systems.
    • Provide leadership on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
    • Manage vendor contract relationships related to hardware and software technologies. Negotiate all IT acquisition contracts, soliciting involvement and participation of others, as appropriate.
    • Provide responsive advice, general counsel, education, and service concerning IT issues and trends in the IT industry.
    • Develop and maintain an appropriate organizational structure capable of supporting the information needs of operating units within the IHTC through appropriate and cost-effective information technology and voice/video communications.
    • Develop and maintain corporate IT policies and standards relating to the acquisition, implementation, and operation of information technology and communications systems.
    • Develop and maintain a Center-wide data model and data dictionary.
    • Negotiate IT service level agreements with business partners and monitor IT systems performance to assure service levels are being met.
    • Research and evaluate alternatives for the enhancement, re-engineering, or replacement of IT systems, applications, and/or services.
    • Ensure that Center information systems operate according to internal standards and policies, external accrediting agency standards, and legal requirements (i.e., federal, state, and local laws and regulations). 
    • Direct the development, maintenance, and routine review of the Center-wide business recovery plan to ensure timely and effective restoration of IT service in the event of a disaster.
    • Direct all IS department financial activities to ensure the Center and IS department meet fiscal objectives, including growth, personnel, capital equipment, and supplies.
    • Provide leadership related to IT staffing, hiring and recruiting, and performance standards. Coach and mentor staff across their areas of responsibility to enhance skills, achieve high levels of performance, and create a culture of continuous learning that delivers on the mission.
    • Evaluate the IT governance structure to ensure effective use of resources and prioritization of technology investments. Provide the leadership and guidance to appropriately invest in new technology that ensures IT infrastructure is highly reliable, available, sustainable, and efficient.
    • Provide the capability for patients and their authorized representatives to have access to their electronic health information in accordance with federal and state law. Maximize the native interoperability functionality of the EMR system and explore opportunities to leverage the capabilities offered by the Indiana Health Information Exchange to optimize the timeliness and effectiveness of required and authorized electronic health information sharing.
    • Serve as IHTC’s Security Officer. Assess the information security program that protects the patients’ health data and IHTC’s information assets and address any gaps/deficiencies.

     

    This position is a hybrid role, with partial remote and partial on-site work at our Center in Indianapolis, IN. Relocation may be offered.  

    This position requires occasional travel for business meetings, conferences, or other company events.  

    Requirements

    • Minimum Bachelor’s degree in related field required. Master’s degree preferred.
    • Minimum 8 years of progressive experience leading IT professionals, and managing departments/functions related to information handling, workflows, and systems required.
    • Minimum 5 years of direct leadership/management of a healthcare IT department required. This includes IT planning to support strategic business goals; project management/oversight; and experience with both in-house and shared/outsourced systems, multiple hardware platforms; and integrated information/communication systems.
    • Strong knowledge base in Quality Improvement (QI) principles required. Experience or certification in Lean or Lean Six Sigma preferred.
    • Strong understanding of the security needs in healthcare technology in support of both organizational and technical obligations required.
    • Strong working knowledge of health IT standards and transport protocols required.
    • Proven ability to prepare and present reports and presentations to executive staff and Board of Directors required.
    • Proven ability to nurture and develop a strong team spirit among employees required.
    • CHIME, HIMMS, or related certification preferred.

     

    This position requires a visionary approach in the development of IT strategies in support of the business enterprise, as well as an appreciation of the value of diversity and inclusion in driving innovation and achieving results.

    Why join our team?

    The IHTC is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.

    The IHTC is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

    The IHTC is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.

    The IHTC participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHTC research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

     

    The Indiana Hemophilia and Thrombosis Center is an Equal Opportunity Employer.

     

  • 2 Months Ago

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Ace Home Center customer service, warehouse West Lebanon, IN
  • Powell Ace Home Center
  • West Lebanon, IN PART_TIME,FULL_TIME
  • Powell Ace Home Center has openings for Yard and inside staff at the West Lebanon store. If you are interested , please come by the store and fill out an application. Responsibilities include: Inside ...
  • 19 Days Ago

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Group Supervisor Fulfillment Center
  • Walgreens
  • INDIANAPOLIS, IN FULL_TIME
  • Job Summary:Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services phar...
  • 10 Days Ago

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Distribution Center Supervisor
  • Festool USA
  • Lebanon, IN FULL_TIME
  • POSITION SUMMARY: The Distribution Center Supervisor is responsible for the efficient and effective day-to-day activities of the order processing and shipping functions. They lead and coordinate the a...
  • 5 Days Ago

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RN Supervisor
  • Allison Pointe Healthcare Center
  • Indianapolis, IN FULL_TIME
  • A DEEPER COMPASSION, FOR A HIGHER PURPOSE Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the ...
  • 13 Days Ago

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Maintenance Supervisor
  • Regency Multifamily Career Center
  • Lafayette, IN FULL_TIME
  • Join Our Team of Dynamic Real Estate Professionals! Are you ready to embark on an exciting journey with Regency Multifamily? We're constantly moving our culture and opportunities forward, guided by ou...
  • 3 Days Ago

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0 Customer Information Center Supervisor jobs found in Indianapolis, IN area

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Pharmacy Technician 'Automation Specialist' - 1st shift
  • Synchrony Health Services
  • Indianapolis, IN
  • Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing...
  • 3/19/2024 12:00:00 AM

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Biomedical Technician II
  • Trimedx
  • Indianapolis, IN
  • If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving ...
  • 3/19/2024 12:00:00 AM

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Sr. Relocation Coordinator -Agency
  • Wheaton Van Lines
  • Indianapolis, IN
  • Job Description Job Description Join Our Team as a HHG Move Coordinator! Are you passionate about helping others navigat...
  • 3/19/2024 12:00:00 AM

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Administrative Specialist
  • Hire IT People Inc
  • Indianapolis, IN
  • Job Description Job Description Job Title: Admin Specialist Location: Indianapolis, IN Location (Onsite) F2F interview. ...
  • 3/19/2024 12:00:00 AM

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Senior Executive Assistant
  • MacAllister Machinery
  • Indianapolis, IN
  • Description Position at MacAllister Machinery Position Summary The primary role of the Sr. Executive Assistant is to inc...
  • 3/18/2024 12:00:00 AM

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Business Support Specialist
  • Erie Insurance Group
  • Indianapolis, IN
  • **Business Support Specialist** **Location:** Indianapolis, IN, US, 46420 **Division or Field Office:** Indiana Branch O...
  • 3/18/2024 12:00:00 AM

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Document Control Clerk - Part Time, Temporary
  • PTS Diagnostics
  • Indianapolis, IN
  • Job Description Job Description SUMMARY This position is responsible for ensuring the Quality System Regulations, distri...
  • 3/17/2024 12:00:00 AM

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Front Desk Supervisor
  • The Alexander | a Dolce Hotel
  • Indianapolis, IN
  • Property Description: The Alexander, A Dolce Hotel is a contemporary and upscale hotel located in the vibrant city of In...
  • 3/15/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,595 to $100,257
Indianapolis, Indiana area prices
were up 1.3% from a year ago