Customer Information Center Supervisor jobs in Jefferson City, MO

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Support Specialist - Customer Care & Billing (Utility)
  • National Information Solutions Cooperative (NISC)
  • Saint Louis, MO FULL_TIME
  • Please note: full remote work for this team is taken under consideration for applicants coming in with prior Utility and Coop Industry experience and/or NISC software experience. Applicants from outside the Industry or without a good understanding and baseline knowledge of NISC software will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.

    We will not be able to consider candidates for a fully remote position without the requirements above being met.

    NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 900 utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

    This position supports our Customer Care and Billing software products.This portion of our software manages everything for the utility from payments, bill calculations, setting up new meters, and managing customer's information. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.

    What Our Support Team Does

    • Assists members in all aspects of application support including troubleshooting, training, and research
    • Follows up on resolutions
    • Assist with software release processes
    • Communicates with development staff to convey customer feedback
    • Performs either on-site or remote training to our members
    • Provides after-hours support via an on-call support phone rotation

    Desired Experience

    • Previous customer support experience (providing customer service via phone is helpful)
    • Basic knowledge of Project Management processes
    • Excellent written and verbal communication skills
    • Excellent telephone etiquette and the ability to deal effectively with customers
    • Strong PC skills
    • Ability to teach others
    • Ability to work in a team and independently
    • Previous experience with presentations or public speaking

    Desired Education

    Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma.

     

    Learn more about our Support area from one of our employees!

     

  • 18 Days Ago

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Departmental Information Supervisor
  • Southern Illinois University Edwardsville
  • Edwardsville, IL FULL_TIME
  • Position Title: Departmental Information Supervisor (16095) Occupational Area: 03 Department: 840300 - Housing Job Posting Description: Illinois Residency Requirement: This position requires Illinois ...
  • 25 Days Ago

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Information Systems Supervisor - Collaboration
  • State of Missouri
  • Jefferson, MO FULL_TIME
  • Note for internal applicants: Successful candidates already at rates above the posted salary will be evaluated on an individual basis to determine final salary outcome. Offers above the posted amount ...
  • 1 Day Ago

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Health Information Operations Supervisor
  • Ciox Health
  • Saint Louis, MO OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 15 Days Ago

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Health Information Operations Supervisor
  • Datavant
  • Saint Louis, MO OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 1 Month Ago

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Center supervisor
  • UHaul
  • Alton, IL FULL_TIME
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
  • 17 Days Ago

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0 Customer Information Center Supervisor jobs found in Jefferson City, MO area

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Administrative Support Assistant JCC Personnel Office
  • State of Missouri
  • Jefferson City, MO
  • Why you'll love this position: A position in the Missouri Department of Corrections is more than a job. It's a calling. ...
  • 3/28/2024 12:00:00 AM

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Fire Protection Designer I
  • APi Group Corporation
  • Jefferson City, MO
  • Mainline Fire Protection is a division of Western States Fire Protection (WSFP). WSFP and its subsidiaries are more than...
  • 3/28/2024 12:00:00 AM

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Accounting Lead - Remote & Haiti
  • Amentum
  • Jefferson City, MO
  • Amentum, a large government contract company, is seeking an Accounting Lead to support a pending contract award in Haiti...
  • 3/28/2024 12:00:00 AM

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Office Support Assistant FRDC
  • State of Missouri
  • Fulton, MO
  • Why you'll love this position: A position in the Missouri Department of Corrections is more than a job. It's a calling. ...
  • 3/27/2024 12:00:00 AM

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BCBA BOARD CERTIFIED BEHAVIOR ANALYST - CLINIC
  • BrightSpring Health Services
  • Jefferson City, MO
  • BCBA BOARD CERTIFIED BEHAVIOR ANALYST - CLINIC Job Locations US-MO-JEFFERSON CITY ID 2024-139000 Line of Business Spring...
  • 3/27/2024 12:00:00 AM

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Parts Counterperson-Jefferson City Honda
  • Sonic Automotive
  • Jefferson City, MO
  • Company Description At Jefferson City Honda, a Sonic Automotive family dealership, you'll find the opportunities, resour...
  • 3/27/2024 12:00:00 AM

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Administrative Support Assistant Central Office
  • State of Missouri
  • Jefferson City, MO
  • Why you'll love this position: A position in the Missouri Department of Corrections is more than a job. It's a calling. ...
  • 3/25/2024 12:00:00 AM

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Mailroom Processor's Needed ASAP - $13.50
  • MMC Group LP
  • Jefferson City, MO
  • Job Description Job Description MMC is looking for Mail Processor's Needed ASAP Jefferson City, MO Hours of Operation: M...
  • 3/25/2024 12:00:00 AM

Jefferson City, officially the city of Jefferson and informally Jeff, is the capital of the U.S. state of Missouri and the 15th most populous city in the state. It is also the county seat of Cole County and the principal city of the Jefferson City Metropolitan Statistical Area, the second-most-populous metropolitan area in Mid-Missouri and fifth-largest in the state. Most of the city is in Cole County, with a small northern section extending into Callaway County. Jefferson City is named for Thomas Jefferson, the third president of the United States. The city won a 2013 essay contest sponsored ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,028 to $98,062
Jefferson City, Missouri area prices
were up 0.7% from a year ago