Customer Information Center Supervisor jobs in La Crosse, WI

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Supervisor of Information Technology - Hogan Administrative Center
  • School District of La Crosse
  • La Crosse, WI FULL_TIME
  • Position Start Date

    7/1/2024

    Salary/Wage

    $125,200 per year

    Terms/Schedule

    260 days per year

    Appointment Type

    Full Time

    Description
    The School District of La Crosse is accepting applications for a Supervisor of Information Technology at the Hogan Administrative Center beginning as soon as possible or July 1, 2024.

    ACCOUNTABILITY OBJECTIVES:
    The Supervisor of Information Technology provides leadership, supervision, facilitation, and coordination for all tasks and elements required to effectuate comprehensive integration of appropriate technology in every facet of instruction and operations. The Supervisor of Information Technology employs equitable practices, a servant leadership approach, and a growth mindset while working in partnership with district teammates. As a key member of the Superintendent’s Cabinet, the Supervisor of Information Technology collaborates with district administrators to provide strategic direction and implement systemic and ongoing improvements toward the actualization of Board of Education and District goals.
    POSITION CHARACTERISTICS:
    Recruited by: Director of Human Resources
    Salary: Set annually by the Board of Education/Superintendent
    Length of Contract: 12/24 months
    Position Start Date: As soon as possible, but no later than July 1, 2024

    POSITION RELATIONSHIPS:
    Reports to: Associate Superintendent of Instruction
    Coordinates with: All Administrators
    Supervises Directly: Technology Department personnel (Network, Data, and Technical Services)

    POSITION QUALIFICATIONS:
    A. Required experience and training: Certified Education Technology Leader (CETL) required, or must be obtained within one year of hire
    B. Preferred experience and training:
    a. Minimum of five (5) years successful experience related to K-12 technology leadership
    b. Demonstrated current and progressive knowledge of information, data management, communications, and infrastructure technologies that support the operations of the School District of La Crosse
    c. Demonstrated current and progressive knowledge of instructional technologies that support a highly productive, creative and equitable digital learning environment for each and every student
    d. Successful experience with program development and stewardship
    e. Demonstrated leadership and coaching skills in working with adults
    C. Knowledge, Skills, Abilities, and Mindset: A passion for students and educational equity; exceptional facilitation skills; ability to galvanize groups around district initiatives; analytical and creative problem-solving abilities; self-directed; servant leadership focus; excellent oral and written communication skills with the versatility to communicate with a wide variety of stakeholders; reflective, purpose-driven, and team-oriented.

    A FULL JOB DESCRIPTION CAN BE FOUND BY FOLLOWING THE URL ABOVE.

    Applicants are requested not to contact or send resumes to individual building principals or administrators. To be given full consideration, please upload cover letter, resume, transcripts, and three letters of recommendation to your WECAN application account.

    The School District of La Crosse is an equal opportunity employer and does not discriminate against applicants on the basis of actual or perceived: age, sex, race, religion, national origin, ancestry, creed, socio-economic status, marital status, pregnancy, sexual orientation, gender identity, gender expression, gender nonconformity, physical, mental, emotional or learning disability, citizenship, military service, membership in the National Guard, state defense force, or any other reserve component of the military forces of Wisconsin or the United States, political affiliation, or any other factor prohibited by state and federal law.

    The School District of La Crosse encourages applications from all segments of the population. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or government, or against any individual(s) who assist or participate in the investigation of any complaint.

    Candidates seeking accommodations during an interview are encouraged to indicate such at the time they are contacted to interview.
    Candidate Requirements
    Years of Experience

    5

    Degree

    Bachelor

    Additional Requirements
    • Cover Letter
    • Resume
    • Letters of Recommendation
    • Custom Questions
    • Transcripts & Licenses/Certifications
  • Just Posted

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Operations Supervisor - Part Time - 3am Start Time
  • Dohrn Transfer -Operations Supervisor
  • Chippewa Falls, WI PART_TIME
  • Operations Supervisor - Part Time - 3am Start Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services ...
  • 11 Days Ago

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Information Systems Internship
  • Menard, Inc Career Center
  • EAU CLAIRE, WI FULL_TIME
  • POSITION TITLE: IS Year-Round Internship LOCATION: General Office, Eau Claire, WI REPORTS TO: Team lead, Manager TRAVEL REQUIRED: None DEPARTMENTS: Programming Internships: Point of Sale, Menards.com ...
  • 19 Days Ago

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Center supervisor
  • CSL
  • Eau Claire, WI FULL_TIME
  • Responsibilities : Mgr Center Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines an...
  • 21 Days Ago

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Supervisor Distribution Center Upholstery Receiving
  • Ashley Furniture
  • Houston, MN FULL_TIME
  • This job offer is not available in your country. Supervisor Distribution Center Upholstery Receiving 6 hours ago
  • Just Posted

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Supervisor Distribution Center Upholstery Receiving
  • Ashley Furniture
  • Bangor, WI FULL_TIME
  • This job offer is not available in your country. Supervisor Distribution Center Upholstery Receiving 12 hours ago
  • Just Posted

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0 Customer Information Center Supervisor jobs found in La Crosse, WI area

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Home Health Physical Therapist Assistant PTA Full Time
  • Hiring Now!
  • La Crosse, WI
  • Position Overview As an Aveanna Physical Therapy Assistant you will utilize your clinical expertise to provide skilled e...
  • 4/25/2024 12:00:00 AM

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Medical Screener - Reception Technician (Customer Service)
  • CSL Behring LTD
  • La Crosse, WI
  • Responsibilities: Responsible for greeting donors at the plasma collection center and conducting a series of registratio...
  • 4/24/2024 12:00:00 AM

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Deli Associate
  • Walmart
  • La Crosse, WI
  • **Job Description:** As a Deli Associate at Walmart, you will be responsible for providing exceptional service to our cu...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Peerless Chain
  • LA CROSSE, WI
  • BASIC FUNCTION: Primary responsibility for this position is providing effective customer service for all internal and ex...
  • 4/23/2024 12:00:00 AM

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CNA - PM Shift & Part-Time!
  • La Crosse County, WI
  • La Crosse, WI
  • Salary: See Position Description Location : La Crosse, WI Job Type: Part Time Department: Hillview Health Care Center Op...
  • 4/22/2024 12:00:00 AM

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Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
  • Department Of The Treasury
  • La Crosse, WI
  • Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
  • 4/22/2024 12:00:00 AM

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Maintenance Technician
  • Viterbo University
  • La Crosse, WI
  • Viterbo University invites applications for a Maintenance Technician. This position is responsible for maintaining campu...
  • 4/21/2024 12:00:00 AM

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Home Health Physical Therapist Assistant PTA Full Time
  • Aveanna Healthcare
  • La Crosse, WI
  • Position Overview As an Aveanna Physical Therapy Assistant you will utilize your clinical expertise to provide skilled e...
  • 4/10/2024 12:00:00 AM

La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south. According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$69,486 to $97,304
La Crosse, Wisconsin area prices
were up 1.3% from a year ago