Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
VOLUNTEER OPPORTUNITY
Give back to the community, and help those in need.
North Platte Valley Medical Center is in need for a volunteer Greeter for our main lobby area.
Come be a part of a state of the art, BRAND NEW Critical Access Hospital (CAH) focused on balancing a fully accessible clinic, skilled nursing facility, and acute care hospital services.
NPVMC provides the most up to date medical campus in Southeastern Wyoming. In addition to a 24-hour emergency room, NPVMC will offer advanced imaging including ultrasound, X-Ray, digital mammography, CT, Dexa Scan, and mobile MRI capabilities. The CAH features an inpatient pharmacy, laboratory services, and physical/occupational therapy. Staffed with both full time physician and mid-level providers, the hospital will provide a healthcare solution that services the community and offers convenience to medical services.
The Town of Saratoga itself offers a family friendly, small-town community nestled between the beautiful Rocky and Sierra Madre Mountains. The Platte Valley area is highly known for its breathtaking scenery which offer hiking, camping, blue ribbon fishing, snowmobiling and cross-country skiing to name a few. Within 20 miles you can be floating down the river, driving up the gorgeous Snowy Range, soaking in our famous natural hot springs, or walking through and exploring the Grand Encampment Museum. You and your family will quickly fall in love with the Valley’s charm.
Volunteer Greeter Responsibilities
Hours needed: Weekdays 5-7 p.m. and Weekends Shifts between 8 a.m.- 7 p.m. This is volunteer so any hours you are available during these times would be greatly appreciated but you are not required to work the full 8 am - 7 pm.
Background check, orientation, drug screening and TB test required upon hire for all positions.
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