Customer Information Center Supervisor jobs in Laramie, WY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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North Platte Valley Medical Center Volunteer Opportunity
  • North Platte Valley Medical Center
  • Saratoga, WY VOLUNTEER
  • VOLUNTEER OPPORTUNITY

    Give back to the community, and help those in need.

    North Platte Valley Medical Center is in need for a volunteer Greeter for our main lobby area.

    Come be a part of a state of the art, BRAND NEW Critical Access Hospital (CAH) focused on balancing a fully accessible clinic, skilled nursing facility, and acute care hospital services.

    NPVMC provides the most up to date medical campus in Southeastern Wyoming. In addition to a 24-hour emergency room, NPVMC will offer advanced imaging including ultrasound, X-Ray, digital mammography, CT, Dexa Scan, and mobile MRI capabilities. The CAH features an inpatient pharmacy, laboratory services, and physical/occupational therapy. Staffed with both full time physician and mid-level providers, the hospital will provide a healthcare solution that services the community and offers convenience to medical services.

    The Town of Saratoga itself offers a family friendly, small-town community nestled between the beautiful Rocky and Sierra Madre Mountains. The Platte Valley area is highly known for its breathtaking scenery which offer hiking, camping, blue ribbon fishing, snowmobiling and cross-country skiing to name a few. Within 20 miles you can be floating down the river, driving up the gorgeous Snowy Range, soaking in our famous natural hot springs, or walking through and exploring the Grand Encampment Museum. You and your family will quickly fall in love with the Valley’s charm.

    Volunteer Greeter Responsibilities

    • Welcoming and assisting patients, their families and visitors entering NPVMC.
    • Answering questions, providing information and directing people to the hospital location they need.

    Hours needed: Weekdays 5-7 p.m. and Weekends Shifts between 8 a.m.- 7 p.m. This is volunteer so any hours you are available during these times would be greatly appreciated but you are not required to work the full 8 am - 7 pm.

    Background check, orientation, drug screening and TB test required upon hire for all positions.

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  • 15 Days Ago

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Cook - Washakie Dining Center
  • UW Candidate Experience
  • Laramie, WY FULL_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 1 Day Ago

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Cook - Washakie Dining Center
  • University of Wyoming
  • Laramie, WY FULL_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 4 Days Ago

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Travel Center Assistant Manager
  • Pilot Company
  • Wamsutter, WY FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 1 Month Ago

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Food supervisor
  • White Lodging
  • Saratoga, WY FULL_TIME
  • Summary : The Food and Beverage Supervisor ensures that the restaurant is opened in a timely and orderly fashion. The Food and Beverage Supervisor oversees smooth restaurant operation including staffi...
  • 9 Days Ago

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Supervisor Electrical
  • Mountain Cement
  • Laramie, WY FULL_TIME
  • $125K/annual - Electrical Supervisor Apply to join our team today! Help build the future in America. Eagle Materials - a leading US manufacturer of basic construction materials that are used in reside...
  • 13 Days Ago

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0 Customer Information Center Supervisor jobs found in Laramie, WY area

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Custodian - Housing
  • University of Wyoming
  • Laramie, WY
  • Job Description The University of Wyoming invites diverse applicants to consider our employment opportunities. We are al...
  • 4/17/2024 12:00:00 AM

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Internunpaid
  • Volunteers of America Northern Rockies
  • Laramie, WY
  • Summary/Objective Provide and coordinate clinical services, under the supervision of assigned, licensed clinical staff, ...
  • 4/15/2024 12:00:00 AM

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School Psychologist
  • Albany County School District #1-Wyoming
  • Laramie, WY
  • JOB DESCRIPTION: School Psychologist Reports To: Chief Student Advocacy Officer/Principal Full Time: Yes Salary: Certifi...
  • 4/15/2024 12:00:00 AM

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Office Associate, Senior - Geology & Geophysics
  • University of Wyoming
  • Laramie, WY
  • Job Description The University of Wyoming invites diverse applicants to consider our employment opportunities. We are al...
  • 4/14/2024 12:00:00 AM

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Cashier
  • Walmart
  • Laramie, WY
  • Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
  • 4/14/2024 12:00:00 AM

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Deli Associate
  • Walmart
  • Laramie, WY
  • **Job Description:** As a Deli Associate at Walmart, you will be responsible for providing exceptional service to our cu...
  • 4/14/2024 12:00:00 AM

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Warehouse Associate
  • Walmart
  • Laramie, WY
  • **Job Summary:** As a Warehouse Associate at Walmart, you will play a crucial role in the efficient operation of the dis...
  • 4/14/2024 12:00:00 AM

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Custodian
  • University of Wyoming
  • Laramie, WY
  • Job Description The University of Wyoming invites diverse applicants to consider our employment opportunities. We are al...
  • 4/14/2024 12:00:00 AM

Laramie /ˈlærəmi/ is a city in and the county seat of Albany County, Wyoming, United States. The population was 30,816 at the 2010 census. Located on the Laramie River in southeastern Wyoming, the city is west of Cheyenne, at the junction of Interstate 80 and U.S. Route 287. Laramie was settled in the mid-19th century along the Union Pacific Railroad line, which crosses the Laramie River at Laramie. It is home to the University of Wyoming, WyoTech, and a branch of Laramie County Community College. Laramie Regional Airport serves Laramie. The ruins of Fort Sanders, an army fort predating Larami...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$69,264 to $96,994
Laramie, Wyoming area prices
were up 2.3% from a year ago