Customer Information Center Supervisor jobs in Lebanon, PA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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2nd Supervisor Distribution Center
  • Big Lots Distribution Center
  • Tremont, PA FULL_TIME
  • DC Supervisor - 2nd Shift

    Description - External

    Manages the departmental shift activities within the distribution center in accordance with company policies and procedures.

    1. Responsible for the interviewing, hiring and supervision of Material Handlers, Ticketers and DC clericals. Provides training, sets performance goals and provides evaluative feedback to all direct reports.

    2. Plans, organizes and distributes work assignments to associates so that financial goals are met or exceeded. Monitors completion of job assignments.

    3. Prepares and conducts performance appraisals for Material Handlers, Ticketers and DC clericals.

    4. Initiates, conducts and seeks appropriate approvals involving disciplinary action up to and including terminations of all D&TS associates within assigned area.

    5. Ensures department-level compliance with key company standards of safety, facility maintenance, postings/notifications and other administrative duties as identified and/or directed by MGR, Operations.

    6. Takes proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts high level of responsibility for distribution center's shrinkage performance.

    7. Assumes all supervisory responsibilities concerning Human Resources policies and procedures and wage administration including daily and weekly KRONOS payroll processing.

    8. Uses discretion and independent judgment while maintaining the integrity of our Mission, Vision and Values statement in making all business decisions.

    Qualifications - External

    1. One year previous experience in a supervisory capacity within a Distribution Center strongly preferred.

    2. Working knowledge of general Distribution Center operations is required.

    3. Demonstrable leadership ability required.

    4. Previous Warehouse Management System (WMS) and PC knowledge and ability required.

    5. Strong verbal and written communication, organizational and time management skills required.

    6. Ability to perform physical activity at a sustained pace including walking, bending and lifting within a Distribution Center environment required.

    We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • Night shift

    Experience:

    • Warehouse experience: 1 year (Preferred)

    Work Location: In person

  • 1 Day Ago

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Information Technology Service Design & Transition Process Manager - Information Services Govern
  • Penn State Milton S. Hershey Medical Center
  • Hershey, PA FULL_TIME
  • Penn State Health Corporation Location : US:PA:Hershey Work Type : Full Time FTE : 1.0 Shift : Day Hours : 8:00a - 5:00p SUMMARY OF POSITION : Responsible to establish and maintain Process for Service...
  • 22 Days Ago

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Financial Center Supervisor I
  • Fulton Bank, N.A.
  • Hershey, PA FULL_TIME
  • Financial Center Supervisor I Job Locations US-PA-Hershey Requisition ID 2024-20086 Location Name Cocoa Avenue County Dauphin Category Retail/Branch Banking - Pennsylvania Position Type (Portal Search...
  • 1 Month Ago

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RN Supervisor
  • Cedar Haven Healthcare Center
  • Lebanon, PA FULL_TIME
  • **Cedar Haven is offering a $10,000 sign-on bonus for full-time RNs!** ABOUT CEDAR HAVEN HEALTHCARE CENTER Serving people with excellence is our passion and we have been taking care of the Lebanon are...
  • 5 Days Ago

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RN Supervisor
  • Tremont Rehabilitation Center
  • Tremont, PA FULL_TIME
  • Responsibilities:- Oversee and coordinate nursing staff activities and ensure high-quality patient care- Provide guidance, support, and supervision to nursing staff- Collaborate with other healthcare ...
  • 11 Days Ago

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Dleivery/customer service specialists
  • RENT A CENTER
  • Bloomsburg, PA FULL_TIME
  • *Perform white glove deliveries to our customers, by delivering, setting up, and making sure customer knows how to use the product before we leave *sales *Visit and call past due customers to get a re...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Lebanon, PA area

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Inventory Team Lead (M-F 2pm-10:30pm)
  • GEODIS Group
  • Lebanon, PA
  • ** Inventory Team Lead (M-F 2pm-10:30pm)** **Job Category****:** Inventory **Requisition Number****:** INVEN022813 Showi...
  • 4/26/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Schuylkill Haven, PA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/26/2024 12:00:00 AM

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Forklift Operator, 2nd Shift, 6:00pm to 4:30am
  • Allen Distribution
  • Mechanicsburg, PA
  • Job Type Full-time Description Job Title: Forklift Operator Department: Operations Reports To: Distribution Manager Posi...
  • 4/24/2024 12:00:00 AM

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ADMIN ASSISTANT - F&B Hotel Hershey
  • Hersheyjobs
  • Hershey, PA
  • ADMIN ASSISTANT - F&B Hotel Hershey- Hershey You are here: / ADMIN ASSISTANT - F&B Hotel Hershey- Hershey | | ADMIN ASSI...
  • 4/23/2024 12:00:00 AM

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Warehouse Order Selector
  • C&S Wholesale Grocers, Inc.
  • Robesonia, PA
  • **Position Overview** Job Description Summary Keep our communities fed. Our focus is simple but meaningful, from our dis...
  • 4/23/2024 12:00:00 AM

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Administrative Nurse Supervisor
  • Geisinger
  • Valley View, PA
  • Job Title: Administrative Nurse Supervisor Location: Danville, Pennsylvania Job Category: Inpatient RN - Registered Nurs...
  • 4/23/2024 12:00:00 AM

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Histology Associate - Histology
  • Penn State Health Milton S. Hershey Medical Center
  • Hershey, PA
  • Penn State Health - Hershey Medical Center Location: US:PA:Hershey Work Type: Full Time FTE: 1.00 Shift: Varied Hours: d...
  • 4/22/2024 12:00:00 AM

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Lead Customer Service Specialist- The Heart Group (Full Time/Day Shift)
  • Penn Medicine Lancaster General Health
  • Lancaster, PA
  • Summary M-F, 8 hour shifts between the hours of 7AM and 6PM. No weekends, no holidays. May be required to cover at satel...
  • 4/22/2024 12:00:00 AM

Lebanon (/ˈlɛbənən/) is a city in and the county seat of Lebanon County, Pennsylvania, United States. The population was 25,477 at the 2010 census, a 4.2% increase from the 2000 count of 24,461. Lebanon is located in the central part of the Lebanon Valley, 26 miles (42 km) east of Harrisburg and 29 miles (47 km) west of Reading. Lebanon was founded by George Steitz in 1740 and was originally named Steitztown. According to the United States Census Bureau, the city has a total area of 4.2 square miles (11 km2), all of it land. Lebanon is bordered to the north and east by North Lebanon Township (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,701 to $100,407
Lebanon, Pennsylvania area prices
were up 1.5% from a year ago