Customer Information Center Supervisor jobs in Levittown, NY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Call center customer
  • Manpower USA
  • Freeport, NY FULL_TIME
  • Our client, who is one of the top national HVAC and refrigeration management service company located out in Freeport, NY is seeking a Customer Service / Call Center Representative to join their team.

    Job Title : Customer Service / Call Center Rep

    Location : Freeport, NY

    Pay Range : $20 - $23

    What's the Job?

    • Communicating and coordinating with clients, vendors offices, and field technicians via phone and email.
    • Processing a high volume of business to business service requests in a fast paced environment
    • Documenting all communications, status updates, and other details in job files and client systems
    • Flagging and escalating client issues for urgent response as needed What's Needed?
    • Experience answering high volume calls and making outbound calls
    • Excellent communication written and verbal
    • Great competitive rates $20-$23
    • 40 hours work week Monday - Friday
    • Temp to Hire
    • Great Support and paid training If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.

    We look forward to speaking with you!

    About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells

    ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.

    We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

    Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

    We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

    Last updated : 2024-03-05

  • 1 Month Ago

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RN- Supervisor
  • Northern Metropolitan Center
  • Hempstead, NY FULL_TIME
  • eekend RN Supervisor: Evening ShiftNorthern Metropolitan is seeking an experienced Registered Nurse (RN) to work the Day Shift (3 PM - 11 PM) on the Weekends for our skilled nursing facility in Monsey...
  • 10 Days Ago

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RN- Supervisor
  • Northern Manor Center
  • Hempstead, NY FULL_TIME
  • Registered Nurse (RN) Supervisor (Evening S hift)Northern Manor is seeking an experienced Registered Nurse (RN) Supervisor for the Evening shift (3:30PM-11:30PM) for our skilled nursing facility locat...
  • 9 Days Ago

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Nurse Supervisor
  • Northern Manor Center
  • Hempstead, NY FULL_TIME
  • Registered Nurse (RN) Supervisor (Evening S hift)Northern Manor is seeking an experienced Registered Nurse (RN) Supervisor for the Evening shift (3:30PM-11:30PM) for our skilled nursing facility locat...
  • 9 Days Ago

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RN Supervisor
  • Mayfair Care Center
  • Hempstead, NY FULL_TIME
  • Mayfair Care Center is immediately hiring two: RN Supervisors Up to $2,500.00 Sign-on Bonus! Pay Range: $45.00 – $50.00 per hour Full-time 3pm-11pm, Full-time 11pm-7am Hempstead, NY RN Supervisor Resp...
  • 24 Days Ago

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LPN MedSurg Unit Supervisor
  • Bushwick Center
  • Lynbrook, NY FULL_TIME
  • Licensed Practical Nurse (LPN) Unit Manager Bushwick Center is actively seeking an experienced Licensed Practical Nurse (LPN) for our Skilled Nursing Facility in Brooklyn, NY DUTIES: Provides advice &...
  • 10 Days Ago

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0 Customer Information Center Supervisor jobs found in Levittown, NY area

Levittown, New York is an unincorporated area in Nassau County, New York. It can be defined in three overlapping but non-conforming ways. The most common use is Levittown as defined by the United States Postal Service Zip Code 11756. Another definition is the extent of the Levitt & Sons development built from 1947 to 1951. A third is the Census Designated Place (CDP) called Levittown as defined by the US Census Bureau. The United States Postal Service ZIP code called Levittown, New York is 11756 and what is most commonly used to mean Levittown, New York. It does not include all the houses ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$81,005 to $113,436
Levittown, New York area prices
were up 1.6% from a year ago