Customer Information Center Supervisor jobs in Lexington, KY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Operations Supervisor
  • CIOX Health
  • Lexington, KY OTHER
  • Overview

    Who we are...

    Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

     

    What we offer…

    At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

     

    What we need…

    The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

    Responsibilities

    What you will do…

    • A passion to lead, train and motivate a growing and excited Team.
    • Travel to multiple sites based off business needs (up to 2 hour radius) 
    • Communicate and collaborate with leadership on issues, opportunities, or challenges.
    • Lead Audit Team which receives requests from Payors
    • Review data and provide client and leadership solutions
    • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
    • Manage the Request coming in from the Risk Management Team of the client
    • Be the leader of client locations and plan for fluctuating needs.
    • Oversee the escalation calls from our centralized call centers
    • Participates in project teams and committees to advance operational Strategies and initiatives
    • Coordinates with location/client management on complex issues while building a strong relationship

    Qualifications

    What you need…

    • A true leadership philosophy in which the goal of the leader is to serve
    • Ability to support clients and your Team working both onsite and remotely.
    • 1-2 years of Health Information related experience
    • Well-versed with HIPAA standards.
    • A knack for presenting to leadership, clients, and your Team via Video or in person.
    • Solution provider and forward thinking
    • Detail and quality oriented as it relates to accurate and compliant information for medical records.
    • Power BI, MS Office

    What makes you stand out...

    • EMR experience with EPIC, or Cerner.
    • Previous production/metric-based work experience
    • Team building and experience elevating individuals’ careers.

     

    Working conditions & physical demands

     

    Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.  Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use.  Must be able to use a telephone or headset equipment.  Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Must be willing to travel up to 75% of the time to multiple sites based on the needs of the region. Possible overnight stays and last-minute coverage.

    To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

     

    For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

    With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. 

    *Except for states where legally prohibited to enforce mandates.

     

    Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

     

  • 20 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Appalachian Regional Healthcare, Inc.
  • Barbourville, KY OTHER
  • Overview The Health Information Supervisor is accountable for the day-to-day operation of the core medical records area of the Health Information Management Department, including staff supervision for...
  • 1 Month Ago

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Customer Service Agent - Call Center
  • Genesis Call Center, LLC
  • Lexington, KY PART_TIME,FULL_TIME
  • Overview: We are looking for a customer-oriented Customer Service Representative/CSR that will be the liaison to provide product/service information and resolve any emerging programs that our customer...
  • 3 Days Ago

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Customer Service Supervisor
  • USAInfoTech
  • London, KY FULL_TIME
  • Do you enjoy providing customer support to people in need? If so, USAInfo Tech has a great opportunity for you! USA Infotech is an women owned small business software development and consulting firm f...
  • 21 Days Ago

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Customer Service Supervisor
  • Silver Star Partners Incorporated
  • Lexington, KY FULL_TIME
  • Benefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are looking for a customer-focused Customer Service Supervisor to join our team! As the Guest Ser...
  • 3 Days Ago

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Customer service supervisor
  • Envoy Air
  • Lexington, KY FULL_TIME
  • Overview Who we are : Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! C...
  • 27 Days Ago

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0 Customer Information Center Supervisor jobs found in Lexington, KY area

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Group Exercise Instructor (Beaumont)
  • YMCA OF CENTRAL KENTUCKY
  • Lexington, KY
  • Description Under the direction of the YMCA branch Wellness Director, and consistent with the mission of the YMCA, a Gro...
  • 3/29/2024 12:00:00 AM

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Associate, Receiving
  • VF Corporation
  • Danville, KY
  • Receiving Dept. Shift time: 6:00 AM- 2:30PM Principal Accountabilities: Sub Job Family Description: Follow established p...
  • 3/29/2024 12:00:00 AM

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Infusion RN
  • Catholic Health Initiatives
  • Lexington, KY
  • **Overview** Saint Joseph East is a 217-bed full-service community hospital located in the rapidly growing southeastern ...
  • 3/29/2024 12:00:00 AM

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Summer Maintenance Assistant -Limestone Park I & ll (Student Living)
  • Greystar Worldwide, LLC
  • Lexington, KY
  • This position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenit...
  • 3/29/2024 12:00:00 AM

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CLUB Membership Manager
  • Cabela's
  • Lexington, KY
  • **_POSITION SUMMARY:_** This Retail Manager position for our Bass Pro Shops and Cabelas CLUB program is a unique positio...
  • 3/28/2024 12:00:00 AM

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Monitor Tech-Health Unit Coord
  • Catholic Health Initiatives
  • Lexington, KY
  • **Overview** CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. Wi...
  • 3/27/2024 12:00:00 AM

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Pilates Reformer Instructor
  • YMCA OF CENTRAL KENTUCKY
  • Lexington, KY
  • Description JOB DESCRIPTION Under the direction of the YMCA Healthy Living Director, and consistent with the mission of ...
  • 3/26/2024 12:00:00 AM

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Catering Sous Chef - University of Kentucky
  • Aramark
  • LEXINGTON, KY
  • Job Description The Culinary Supervisor will coordinate, plan, participate, and supervise the production, preparation, a...
  • 3/5/2024 12:00:00 AM

Lexington, consolidated with Fayette County and often denoted as Lexington-Fayette, is the second-largest city in Kentucky and the 60th-largest city in the United States. By land area, Lexington is the 28th largest city in the United States. Known as the "Horse Capital of the World," it is the heart of the state's Bluegrass region. It has a nonpartisan mayor-council form of government, with 12 council districts and three members elected at large, with the highest vote-getter designated vice mayor. In the 2017 U.S. Census Estimate, the city's population was 321,959, anchoring a metropolitan are...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,998 to $96,619
Lexington, Kentucky area prices
were up 1.2% from a year ago