Customer Information Center Supervisor jobs in Lompoc, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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RN Shift Supervisor
  • Lompoc Valley Medical Center
  • Lompoc, CA OTHER
  • Salary Range: $50.04 - $68.98

    Pay rates are determined based on experience and internal equity.

    Position Summary:

    • This position is directly supervised by the Director of Nursing.
    • The Shift Supervisor is a Registered Nurse who is responsible for one shift.
    • Conducts shift operations for the Nursing Department.  This includes communicating resident care information to physicians, families and staff.
    • Overseeing the delivery of services and acting to achieve desired outcomes.
    • Coordinates closely with the Charge Nurse.
    • Must work well under stress or tight deadlines.
    • Must work well with supervisors, co-workers, patients/residents, family members and visitors.

     District Responsibility: 

    • Support of the District Mission and Values
    • Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
    • Constantly use C-I-CARE principles when communicating with others.
    • Performance Improvement Activities
    • Professional Development

    Position Duties/Responsibility:

    • Oversees the delivery of care given by the Nursing staff. Evaluates if department procedures are followed, if actions are appropriate for the resident’s needs and if resident’s needs have changed.
    • Responds to situations found needing improvement.  Uses Interaction Management Principles to direct and motivate performance improvements.  Can initiate actions removing a staff member from assigned work for the remainder of the shift, or longer, when she/he believes the health or well being of a resident(s) is at risk.
    • Receives Teamleader’s communications about resident’s health status changes.  Determines if consultation with physician or family is needed.
    • Communicates with families and physicians.  Receives treatment orders, writing out telephone orders.
    • Transfers orders to Medical Administration Records, Treatment Records, and to the Physician’s Orders.
    • Coordinates resident admissions that are planned or conducted during that shift.
    • Plans resident discharges.
    • Accompanies physicians on rounds.
    • Plans care of residents on their shift and assigns staff to meet these needs.
    • Observes and evaluates quality and effectiveness of care given by all personnel.
    • Initiates the nursing assessment on new admissions in the absence of the Director of Nursing.
    • Helps develop nursing care plans in cooperation with other personnel.
    • Responsible for execution of doctor’s orders.
    • Responsible for accompanying physicians on rounds.
    • Promotes interpersonal relationships.
    • Evaluates work performance of nursing personnel.
    • Makes out the work schedule for the shift and inputs any changes.
    • Assists in orientation of new employees.
    • Participates in in-service.
    • Conducts regular shift conferences to discuss items effecting care of the residents.
    • Assists in assessing and ordering of supplies.
    • On evening, night and week-end shifts responsible for all other department’s personnel in the absence of their supervisors.
    • Supervises activities that ensure a safe infection free environment such as cleaning equipment, labeling items in rooms, and catheter care.
    • Includes all duties found under the job description from their license category.
    • In the absence of the Director of Nursing, the 7-3:30 Shift Coordinator is delegated this authority.
    • Position Competencies  
    • Other Duties Assigned by Supervisor

    Essential Functions: 

    • The ability to maintain a California State nursing license and CPR certification.
    • The ability to stand and walk for prolong periods of time.
    • The ability to keyboard and use multiple computer programs.
    • The ability and knowledge to assist the Team Leaders to complete necessary task by the end of the shift.
    • The ability to muti-task and deal with problems or concerns when they arise.
    • The ability to be supervised.
    • The ability to work as a Team.
    • The ability to have positive personal interactions with staff, patients/residents and visitors.

    Position Qualifications: 

    • Education: Education necessary to obtain a California State nursing license.  
    • Experience: 6 months of Team Leader experience or supervisory experience within the last two  years.                     
    • Cert/License: Valid California state nursing license and CPR certification required from the American Heart Association.  
    • Skills/Ability: Demonstrates nursing technical knowledge and competence. Demonstrates quality of leadership or potential for development of same. Ability to establish effective working relationships with physicians, patients, supervisors, and fellow workers. Touch typing skills are required. Experience operating computer software is desirable.
    LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.
  • 24 Days Ago

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Retail Supervisor, Full Time, Merchandising - Lompoc Center
  • Old Navy
  • Lompoc, CA FULL_TIME
  • About the RoleIn this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and...
  • 8 Days Ago

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Area and Range Control Center Supervisor - 3216
  • Range Generation Next LLC
  • Vandenberg AFB, CA FULL_TIME
  • Ready to launch your career? Be part of the next generation of access to space at one of the World’s Premier Gateways to Space! RGNext employees open portals to space by providing operation and sustai...
  • 16 Days Ago

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Assistant Manager, Customer Operations - Lompoc Center
  • Old Navy
  • Lompoc, CA FULL_TIME
  • About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
  • 4 Days Ago

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Information Assurance Analyst, Sr.
  • By Light Professional IT Services LLC
  • Vandenberg AFB, CA OTHER
  • Overview American Communications Solutions and By Light Professional IT Services are recruiting dedicated and talented IT Service and Program Management Office professionals. EWOCS provides reliable h...
  • 20 Days Ago

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Information Technology Specialist
  • FresnoArmy Recruiting Cntr,
  • Lompoc, CA FULL_TIME
  • This is a job skill that is performed in the US Army or Army Reserves as a Soldier. Enlisting is required and will undergo pre-qualifying questions, an interview, an academic test, and a physical. Thi...
  • 21 Days Ago

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0 Customer Information Center Supervisor jobs found in Lompoc, CA area

C
Server
  • Chumash Enterprises
  • Santa Ynez, CA
  • Overview: Responsible for taking guest orders and delivering exceptional guest service. Responsibilities: Delivers excep...
  • 3/29/2024 12:00:00 AM

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Aquatics Specialist - Lifeguard/Swim Instructor
  • City of Lompoc, CA
  • Lompoc, CA
  • Salary : $3,414.35 - $4,080.01 Monthly Location : Lompoc, CA Job Type: Full-Time, Permanent Job Number: 0450723 Departme...
  • 3/28/2024 12:00:00 AM

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A&P Mechanic
  • Hire Aviation Staffing Solutions LLC
  • Santa Maria, CA
  • Job Type : Full-time. Part-time, Seasonal also will be considered. Shift : 8x5 dayshift (current). The Company may offer...
  • 3/28/2024 12:00:00 AM

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Cashier '24
  • Goodwill Industries of Ventura and Santa Barbara Counties
  • Santa Maria, CA
  • Description: Position Title: Cashier Job Identification: •Immediate Supervisor: Store Manager. •EEOC Class: Sales Worker...
  • 3/27/2024 12:00:00 AM

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Backroom Associate '24
  • Goodwill Industries of Ventura and Santa Barbara Counties
  • Santa Maria, CA
  • Description: Position Title: Backroom Associate Job Identification: •Immediate Supervisor: Store Manager. •EEOC Class: S...
  • 3/27/2024 12:00:00 AM

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Admin Assistant / Patient Coordinator
  • Akeso Occupational Health
  • Santa Maria, CA
  • Job Type Temporary Description Greet, instruct, direct and schedule patients and visitors. Process patients through comp...
  • 3/26/2024 12:00:00 AM

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PT RECREATION (BUILDING ATTENDANT I)
  • City of Lompoc, CA
  • Lompoc, CA
  • Salary: $16.00 - $17.64 Hourly Location : Lompoc, CA Job Type: Temporary, Working Part-time Hours Job Number: 517FY/23-2...
  • 3/26/2024 12:00:00 AM

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Massage Therapist
  • Marriott International, Inc
  • Santa Barbara, CA
  • Additional Information Pay: $16.00/hour Job Number 24050733 Job Category Spa Location The Ritz-Carlton Bacara Santa Barb...
  • 3/23/2024 12:00:00 AM

Lompoc (/ˈlɒmpoʊk/, LOM-poke) (Purisimeño: Lompo', "Stagnant Water" ; Spanish: Lumpoco) is a city in Santa Barbara County, California, on the west coast of the United States. The city was incorporated on August 13, 1888. The population was 42,434 at the 2010 census, up from 41,103 at the 2000 census. Before European settlers arrived, the area around Lompoc was inhabited by the Chumash people. The name of the city is derived from a Purisimeño term, "Lum Poc", which means "stagnant waters" or "lagoon". The Spanish called it "Lumpoco". In 1837, the Mexican government sold the area as the Rancho L...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,954 to $110,561
Lompoc, California area prices
were up 2.5% from a year ago