Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job description
Only candidates who leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/not reviewed.
Please read the below requirements carefully. Do you check these boxes?
You do? Great, we’d love to chat! A Superior is looking for human capital to join our fun-loving work family. Please read on to learn more.
What is the compensation?
Interested in working remotely?
Opportunities to work remotely from your Georgia home exist for qualified candidates. Requirements to work from home include high speed internet, the ability to connect the computer equipment directly into the router (wi-fi is not an option), an enclosed private space where only you can be seen and heard, and no background noise. It is that simple.
Equipment Requirements
Don’t have computer equipment, no problem. ASuperior will ship you all of the equipment needs. Simply plug up and sign on. If you have some equipment of your own you would like to use, that is fine too. We’ll talk in more detail during the interview.
What are the available shifts?
We are currently seeking candidates whose availability ranges from 7:00 am to 11:00 pm Monday through Sunday. Shifts are 8 hours within that range with a 30 minute paid break.
We are seeking those who are available to work both days every other weekend. Weekend shifts vary in time from 7:00 am to 11:00 pm.
We are looking for both full time and part time candidates. Part time candidates should expect to work 3-4 days per week with shifts ranging from 4-8 hours/ day in the timeframes listed above.
Who we are and what we do:
How do I apply?
If you are interested in pursuing a position with ASuperior Contact Center, you can complete a Telephone Audition by calling 770-785-2524 and enter code 7. Instructions will be given when you call. The audition is open 24/7/365 and is on a voicemail line. A recording of that voicemail is then sent to our Hiring Manager for review. Don't be nervous, it's just you and our voicemail. Feel free to call in, listen to the instructions, prepare your responses and call back when you’re ready.
When can I start?
Want to learn more about who we are and what we do before applying?
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 36 – 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
0 Customer Information Center Supervisor jobs found in Macon, GA area