Customer Information Center Supervisor jobs in Melbourne, FL

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Network Operations Center Technician
  • COMTEC INFORMATION SYSTEMS
  • Melbourne, FL FULL_TIME
  • Title: Operations Maintenance Coordinator

    Location: Melbourne, FL

    Duration: 12 months temp to perm

    Must- Haves (Hard Skills)

    • Previous Customer Service experience
    • Prior experience required in maintaining high service levels in a demanding customer support services environment.
    • Familiar with MS Office suite, strong typing skills/data entry

    Job Description: • Provide change management coordination and scheduling support for large private communications network.

    • Serves as the focal point for all planned maintenance activities.
    • Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.
    • Position requires strong attention to detail and adherence to policies and procedures.
    • Interacts directly with internal and external customers to schedule planned maintenance events.
    • Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.

    Qualifications:

    • High school degree plus 4 years related experience required or two-year degree in computer-related field or equivalent.
    • Experience with Network Management Systems and tools.

    Prior experience required in maintaining high service levels in a demanding customer support services environment.

    Preferred Additional Skills:

    • Previous call center experience.
    • Project management experience.

    Schedule: 9/80 or 9/80 ALT schedule 7:15am – 5pm weekdays

    Job Type: Full-time

    Salary: Up to $35.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Wireshark, SNMP, ICMP Netcloud cradle point: 3 years (Preferred)
    • Technical Customer Service: 5 years (Preferred)
    • CCNA: 1 year (Required)

    Work Location: On the road

  • 3 Days Ago

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Health Information Operations Supervisor
  • Datavant
  • Melbourne, FL OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 1 Month Ago

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Center supervisor
  • UHaul
  • Melbourne, FL FULL_TIME
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
  • 17 Days Ago

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Call Center Supervisor
  • INDRIO BRANDS LLC DBA Hale Groves
  • Vero Beach, FL FULL_TIME
  • Title: Call Center SupervisorSupervisor: Director, Contact CenterBrand: Hale GrovesWork Location: Vero Beach, FL (On-site)General Function Oversee and guide Call Center Agents tasked with handling pho...
  • 7 Days Ago

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Fitness Supervisor Wellness Center
  • AdventHealth Sebring Wauchula Lake Placid
  • Sebring, FL FULL_TIME
  • Description Fitness Supervisor AdventHealth Sebring Location Address: 4200 Sun 'n Lake Boulevard Sebring, FL 33872 Top Reasons to Work at AdventHealth Sebring Faith Based & Mission driven Facility Lar...
  • 9 Days Ago

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Nurse Supervisor
  • Vero Beach Care Center
  • Vero Beach, FL FULL_TIME
  • Vero Beach Care Center is seeking an RN or LPN Nurse Supervisor! TOP WAGES and DAILY PAY OPTION AVAILABLE!!! We are seeking a highly skilled Registered Nurse (RN) or Licensed Practical (LPN) Nurse Sup...
  • 20 Days Ago

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0 Customer Information Center Supervisor jobs found in Melbourne, FL area

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Protestant Coordinator
  • Ladgov Corporation
  • Melbourne, FL
  • POSITION TITLE: Protestant Religious Education Coordinator (PREC) SCOPE OF RESPONSIBILITES: The PREC shall serve as the ...
  • 3/28/2024 12:00:00 AM

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CNA - Orlando, FL
  • KARE
  • Orlando, FL
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/28/2024 12:00:00 AM

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Surgical Coordinator
  • Vero Orthopaedics Inc
  • Vero Beach, FL
  • Job Description Job Description Surgical Coordinator Reports to Director of Office Operations As experts in their fields...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • Hotel Melby Downtown Melbourne
  • Melbourne, FL
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 3/27/2024 12:00:00 AM

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Dispensary Associate - Part Time
  • Trulieve
  • Cocoa Beach, FL
  • "Trulieve Grows One Patient at a Time" If you have an interest in being part of one of the fastest growing industries in...
  • 3/27/2024 12:00:00 AM

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Executive Assistant
  • Visium Resources, Inc.
  • Cocoa, FL
  • Job Description Job Description 10956 Introduction Visium Resources has been asked to identify qualified candidates for ...
  • 3/27/2024 12:00:00 AM

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Relief Night Auditor/Front Desk Agent
  • Auro Hotels
  • Orlando, FL
  • ** Relief Night Auditor/Front Desk Agent** **Job Category****:** Front Office **Requisition Number****:** NIGHT02826 Sho...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant
  • Burrell College - Florida Campus
  • Melbourne, FL
  • "Para la gente, y el futuro! For the people, and the future!" Higher Education Excellence in Diversity (HEED) award two-...
  • 3/25/2024 12:00:00 AM

Melbourne /ˈmɛlbərn/ is a city in Brevard County, Florida, United States. As of the 2010 census, the population was 76,068. The municipality is the second-largest in the county by both size and population. Melbourne is a principal city of the Palm Bay – Melbourne – Titusville, Florida Metropolitan Statistical Area. In 1969 the city was expanded by merging with nearby Eau Gallie. Melbourne is located approximately 60 miles (97 km) southeast of Orlando on the Space Coast, along Interstate 95. It is approximately midway between Jacksonville and Miami. According to the United States Census Bureau,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,210 to $94,116
Melbourne, Florida area prices
were up 1.5% from a year ago