Customer Information Center Supervisor jobs in Minneapolis, MN

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Care Center Supervisor
  • ABM US
  • Minneapolis, MN FULL_TIME
  • The Customer Care Center Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for our customers and they help ensure that customers are satisfied with their parking experience. This position supervises up to 5 employees and works closely with the CCC Manager to ensure all work is complete and shifts are filled.

    Duties and Expectations

    · Respond to calls for assistance via an intercom system and telephone

    · Prepare daily and weekly reports

    · Maintain activity logs

    · Work with other departments to ensure issues are resolved

    · Assist in ensuring all shifts are filled

    · Hire, train and inspire employees

    · Bring new ideas and positive energy

    · Other duties as assigned

    Minimum Requirements for Customer Care Center Supervisor

    · Excellent English verbal and written communication skills

    · Valid driver’s license

    · Basic computer skills

    · Proficient in Microsoft Office Excel and Word

    · Second shift plus additional shifts as needed

    · On-site position not remote

    Benefits

    · Medical and Dental Insurance

    · 401K and match

    · PTO

    Looking for someone that wants to step in, learn/observe everything and then create a plan and implement changes to make this a best-in-class customer care center. That includes continued training for the agents.

  • 16 Days Ago

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Customer Care Center Supervisor
  • ABM
  • Minneapolis, MN FULL_TIME
  • The Customer Care Center Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for our customers and they...
  • 1 Month Ago

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RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
  • Micro Center
  • Saint Louis, MN FULL_TIME
  • MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowl...
  • Just Posted

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Compressor Air Technician, Compressor Technique - Minneapolis, MN (up to $35hr)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Minneapolis, MN FULL_TIME
  • Compressor Air Technician, Compressor Technique - Minneapolis, MN (up to $35hr) Functional area: Service Country: United States City: Minneapolis, MN , St. Paul, MN Company name: Atlas Copco Compresso...
  • 3 Days Ago

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Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Minneapolis, MN FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Minneapolis, MN Company name: Atlas Copco Compressors LLC Date of posting: Jan...
  • 1 Month Ago

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Analyst Health Information
  • RIDGEVIEW MEDICAL CENTER
  • Waconia, MN FULL_TIME
  • Purpose of Job This position is responsible for (clerical) functions related to processing of health information records. These functions may include collection and reconciliation of discharges; prepp...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Minneapolis, MN area

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Stocker
  • Foodservice Supplier
  • Brooklyn Center, MN
  • Stocker FULL-TIME $15.44/hr Responsible for providing prompt and courteous customer service, stocking products on shelve...
  • 3/18/2024 12:00:00 AM

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Recreation Attendant
  • City of Richfield, MN
  • Minneapolis, MN
  • Salary: $15.56 - $18.00 Hourly Location : Community Center - 7000 Nicollet Ave, MN Job Type: Seasonal Job Number: 2023-0...
  • 3/18/2024 12:00:00 AM

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Order Intake Coordinator (Contract Role - Hybrid M-F 8AM-4:30PM)
  • Tactile Medical
  • Minneapolis, MN
  • Overview: The Order Intake Coordinator is responsible for processing all patient related paperwork for the sales team. T...
  • 3/18/2024 12:00:00 AM

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Administrative Assistant
  • Robins Kaplan
  • Minneapolis, MN
  • PURPOSE: Robins Kaplan LLP, a national law firm, has an exciting opportunity in our Minneapolis location for an Administ...
  • 3/18/2024 12:00:00 AM

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Freezer Stocker
  • Foodservice Supplier
  • Brooklyn Center, MN
  • Freezer Stocker FULL-TIME $16/hr Responsible for providing prompt and courteous customer service, stocking products on s...
  • 3/17/2024 12:00:00 AM

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Loan Officer
  • Paramount Residential Mortgage Group
  • Minneapolis, MN
  • Overview: PRMG is Built by Originators for Originators. There is a reason why PRMG is consistently voted one of the best...
  • 3/17/2024 12:00:00 AM

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Stocker
  • Foodservice Supplier
  • St. Paul, MN
  • Stocker FULL-TIME $15.44/hr Responsible for providing prompt and courteous customer service, stocking products on shelve...
  • 3/16/2024 12:00:00 AM

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Freezer Stocker
  • Foodservice Supplier
  • St. Paul, MN
  • Freezer Stocker FULL-TIME $14.25/hr Responsible for providing prompt and courteous customer service, stocking products o...
  • 3/14/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,394 to $109,777
Minneapolis, Minnesota area prices
were up 1.4% from a year ago