Customer Information Center Supervisor jobs in Modesto, CA

POSITION TITLE: Information Systems (IS) Technician I

REPORTS TO: Director, Information Technology

SUPERVISES: None

POSITION STATUS: Temporary

BENEFITS: Ineligible

UPDATED: March 4, 2024

POSITION SUMMARY:

The IT Technician provides basic on-site support to the Health Center’s computer workstations. Reporting to the Director of Information Technology, the IT Technician installs, maintains, troubleshoots and upgrades computer hardware, software, peripheral equipment and Health Center’s electronic mail systems; assesses user training needs and provide user assistance to staff; and performs other related work as assigned. This is an in-office position.

PRIMARY RESPONSIBLITIES: (will include, but not be limited to)

• Installs, configures and upgrades operating systems and software, using standard business and administrative packages.
• Provides dependable IT support and customer service.
• Skilled at diagnosing IT issues and utilizing all appropriate support resources.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data.
• Assists TMWIHC employees with learning the various systems, I.T. Equipment, as well as Microsoft Office, i.e. Word, Excel, PowerPoint and Outlook.
• Responsible for IT support system wide as well as providing a high level of service for user requests and ongoing IT maintenance support.
• Participates in and maintains high-level communication among IT and Management regarding Clinical Software and Training.
• Participates with all information management efforts to provide integrity, security/confidentiality, and availability of TMWIHC data. Stays within HIPAA guidelines of practice.
• Is familiar with the aims and objectives of the Health Center and express a genuine enthusiasm for its success.
• The ability to appropriately and professionally interact with and to get along well with others is an essential function of this position.
• Performs other duties as assigned.

QUALIFICATIONS:

• Associates Degree together with education in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience, or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• Must have the ability to communicate effectively orally and in writing; and the ability to follow oral and written instructions. Must possess sufficient written and verbal communication and interpersonal skills to be able to interact with co workers, medical professionals, vendors, and agencies in a professional manner, developing rapport and enhancing business relationships.
• Must have the ability to communicate technical concepts to technical and non-technical audiences.
• Must have the ability to work in an independent and self-directed manner and assume individual initiative. Must be willing and have the ability to accept supervision and to follow directions.
• Must possess analytical and problem solving skills. Must have a demonstrated aptitude for learning new technologies.
• Must have the ability to maintain confidentiality and handle sensitive matters with discretion and tact. Must have a general knowledge of and the ability to maintain HIPAA privacy requirements.
• Must have a valid, current California Driver’s License; a personal automobile; and personal auto insurance with $100,000/$300,000 bodily injury and $100,000 property damage, or a combined $300,000 single limit. Must have a clean driving record. Must be insurable and eligible for coverage under TMWIHC policies.
• Must have the ability to work in a fast paced environment.
• Must maintain a professional appearance and attitude.
• Ability to pass a comprehensive background investigation.

This position requires walking, standing and sitting for prolonged periods of time; climbing step stools, etc., stooping, kneeling, crouching and reaching; pushing, pulling and lifting up to 30 pounds; raising objects overhead; manual dexterity for operation of computer, phones and small office machines; hearing, talking and good verbal and written communication skills; repetitive motions of the wrists, hands, and fingers.

All positions require sensitivity to Indian traditions, customs, and socioeconomic needs, and ability at times to meet and deal effectively with numerous tribes and varied cultures, which requires tact, courtesy, discretion, resourcefulness, and good judgment in handling functions of a sensitive nature.

Preference in filling vacancies will be given to qualified Native American or Alaskan Native Applicants, in accordance with the Indian preference Act (Title 25, U.S. Code Section 472 and 473) and Public Law 93638, provided the applicant has submitted appropriate verification of Indian preference for employment. In House postings include Tribal Voting Members.

Employment is contingent on passing pre-employment physical (including TB test), background check and drug testing.

Tuolumne Me-Wuk Indian Health Center, Inc. is an Equal Opportunity Employer.

OUR MISSION-VISION-VALUES:

Our Mission: provide high quality, comprehensive, primary health care for the Tuolumne MeWuk tribal members, other Native Americans, and residents of surrounding communities.

Our Vision: be the leader of Sovereign Nations in caring for our communities by achieving and promoting excellence in healthcare and wellness.

Our Values:

Integrity: We adhere to the highest standards of professionalism, ethics, and personal responsibility, worthy of the trust our patients place in us.

Quality: We demonstrate to our patients through communication, professionalism, compassion, and clinical knowledge our commitment to deliver the highest quality of care through the dedicated effort of every team member.

Service: We commit to our patients and to our co-workers excellence in customer service respecting cultural, physical, emotional, and spiritual needs.

Teamwork: We value the contributions of all, blending the skills of individual staff members in unsurpassed collaboration.