Customer Information Center Supervisor jobs in Monterey, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health information Supervisor
  • Windsor The Ridge Rehabilitation Center
  • Salinas, CA FULL_TIME
  • Windsor The Ridge Rehabilitation Center is now hiring a Health Information Supervisor! Come join our winning team!


    Who we are:


    Windsor Cares - it’s more than a name! Windsor The Ridge Rehabilitation Center has a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch.


    If you can answer YES, we’d be excited to meet you!

    • Are you ready to join our topnotch team?
    • Do you value and promote teamwork?
    • Are you committed to providing the highest quality patient care?
    • Are you ready to join our facility in maintaining or attaining a 5-Star Quality Measures rating?
    • Can you be committed to our mission to enrich and enhance every life we touch, both residents and team-members?

    What makes us awesome:

    • A talented and motivated group of individuals who all have the same goal in mind – making a difference in the lives of our residents and team
    • Outstanding leadership support
    • We provide exceptional and meaningful care and service to our residents, the team and the community we serve
    • Culture of success driven by support

    What you will do:


    As our Health Information/Medical Records Supervisor you will have responsibility for the initiation, maintenance and filing of resident records in the facility and report to the administrator.


    Must haves:

    • 2-4 years’ previous experience in medical records
    • High school diploma or equivalent
    • Supervisory skills to delegate, resolve conflict and respect diversity
    • Must have knowledge of medical terminology
    • Ability to understand and follow applicable regulations, policies and procedures.
    • Ability to organize, prioritize and meet deadlines
    • Knowledgeable or nursing/medical practices and procedures
    • Ability to follow instructions and accept feedback

    Would be great:

    • Knowledge of ICD coding
    • Supervisory experience
    • Willingness to work beyond working hours, weekends, and holidays when necessary
    • Accredited Records Technician certification
    • Experience with PointClickCare

    Windsor Cares for You!

    • Competitive pay scale
    • Great benefits – Medical, dental, and vision coverage
    • 401K
    • Life and disability insurance
    • Paid Time Off
    • Dedicated and local leadership support

    Grow with Windsor:

    • Tuition reimbursement
    • Clinical scholarships
    • Continual education credits
    • Attendance bonus programs
    • Ongoing clinical & leadership training

    Connect with us:

    Facebook: @windsorcares - www.facebook.com/windsorcares

    LinkedIn: @windsorcares - www.linkedin.com/company/windsorcares

    Twitter: @windsorcares - www.twitter.com/windsorcares

    Company career page: www.windsorcares.com/careers-search


    Equal Opportunity Employer


    All qualified applicants will be considered for employment without regard to their race, color, religion, sex, age, national origin, gender identity, sexual orientation, genetic information, protected veteran status or any other characteristic protected by law, and will not be discriminated against on the basis of disability.

  • 11 Days Ago

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Health Information Supervisor
  • Windsor Skyline Care Center
  • Salinas, CA FULL_TIME
  • Windsor Skyline Care Center is now hiring a Health Information Supervisor! Come join our winning team! Who we are: Windsor Cares - it’s more than a name! Windsor skyline Care Center has a mission to c...
  • 2 Days Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo County, Inc.
  • Chualar, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 4 Days Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo
  • Chualar, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 8 Days Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo County, Inc.
  • King, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 1 Month Ago

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Sleep Medicine Center Supervisor
  • Salinas Valley Health
  • Salinas, CA FULL_TIME
  • Works under supervision of the Director of Cardiopulmonary Services (and in conjunction with the Sleep Medicine physicians, Medical Director and staff) to coordinate quality patient services by provid...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Monterey, CA area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Monterey, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/18/2024 12:00:00 AM

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Sales Coordinator - Monterey Marriott - ...
  • free-classifieds-usa.com
  • Monterey, CA
  • ****Sales Coordinator - Monterey Marriott - (21097835)**** * Price: Check with seller * Published date: September 7, 202...
  • 3/18/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Seaside, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/18/2024 12:00:00 AM

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Host/Hostess- Salt Wood Restaurant
  • Hersha Hospitality Management LP
  • Marina, CA
  • Opportunity: Host/Hostess Salt Wood Kitchen and Oysterette is a casual up-scale restaurant situated on a beachside resor...
  • 3/18/2024 12:00:00 AM

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Camp Counselor 1 (Summer Season 2024)
  • City of Pacific Grove, CA
  • Pacific Grove, CA
  • Location : Pacific Grove, CA Job Type: Part-Time Seasonal/Extra Help Job Number: 24/10-001/01LD Department: Recreation O...
  • 3/16/2024 12:00:00 AM

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Licensed Mental Health Therapist (Remote)
  • Foresight Mental Health
  • Monterey, CA
  • Welcome to Foresight Mental Health. Join a team with purpose! At Foresight Mental Health, we are committed to supporting...
  • 3/15/2024 12:00:00 AM

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Housekeeping Supervisor
  • RATAN NP LP
  • Monterey, CA
  • Job Description Job Description Our job opportunity: · Position: Executive Housekeeper · Hotel name: Red Lion Hotel · Ad...
  • 3/14/2024 12:00:00 AM

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Delivery Driver I
  • Sherwin-Williams
  • Seaside, CA
  • SWDS Driver are responsible for delivering products to customers from Sherwin-Williams stores using Company vans or pick...
  • 3/1/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$81,701 to $114,408
Monterey, California area prices
were up 2.5% from a year ago