Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Position Overview:
The Community Outreach Specialist is a 20-hour a week grant-funded position that will provide energy and enthusiasm in both development and delivery of services for diverse families and communities statewide.
Qualifications/ Requirements:
Essential functions:
Desired experience required to ensure success in this position:
License, certifications necessary
· Valid drivers’ license
· Ability to successfully complete pre-employment background check
Typical Work Schedule:
This position is a hybrid (remote and in-office) position located in Concord, NH but travel independently by personal vehicle throughout the state is required. This position is a twelve-month, 20-hour position with flexibility based on families’ needs, events, and meetings.
Educational Requirements:
· Bachelor’s Degree in Communications, Education, Human Services, or related field preferred
Job Type: Part-time
Pay: $20.00 - $21.00 per hour
Expected hours: 20 per week
Benefits:
Patient demographics:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Concord, NH 03301