Customer Information Center Supervisor jobs in New York

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
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    Shift Leader – Jersey Mike’s in Northern Westchester

    Jersey Mike's Subs is growing! 

    Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike’s local communities is reflected in its mission statement: “Giving…making a difference in someone’s life.”

    We are looking for awesome, positive, friendly, motivated, hard workers with leadership skills to keep a crew motivated and on point, delivering best in class customer experience!

    Shift Leader Responsibilities and Duties: Shift Leaders take responsibility for all aspects of the store including but not limited to:

    • Store sales
    • Passion for food and quality of service
    • Inspire team and lead by example with all aspects of the restaurant
    • Maintain immaculate cleanliness of entire location
    • Provide best in class customer satisfaction
    • Team building with positive culture and environment
    • Inventory/ cash management
    • Participate in local marketing initiatives
    • Food cost control
    • Problem solve and troubleshoot issues
    • Embody values and mission of Jersey Mike’s culture

    General Manager Qualifications and Skills:

    • Dependable transportation
    • Willing to complete 10-week off-site training
    • 1 year food experience
    • Strong interpersonal and communication skills
    • Thrive in a fast-paced environment
    • Quick learner who can multi-task
    • Dependable and punctual
    • Focused and task oriented
    • Must be a great leader

    General Manager Benefits

    • Competitive pay
    • Medical/Dental/Vision/Supplemental Benefits
    • FREE food
    • Ongoing training and development
    • Advancement opportunities
    • Employee discounts

    Job Type: Full-time

  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

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JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Communications Supervisor (Customer Information Representative, II)
  • NYC Careers
  • New York, NY FULL_TIME
  • Communications Supervisor (Customer Information Representative, II) Apply Communications Supervisor (Customer Information Representative, II) Agency: DEPT OF HEALTH/MENTAL HYGIENE Posted on: 03/14/202...
  • 1 Month Ago

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Customer Service Supervisor - Call Center
  • Maxi Aids Inc
  • Farmingdale, NY FULL_TIME
  • We are seeking an EXPERIENCED CUSTOMER SERVICE SUPERVISOR who will be responsible for overseeing and providing an excellent customer service experience for our customers, while providing guidance and ...
  • 11 Days Ago

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Front Desk Attendant - Downtown Y
  • YMCA
  • Chattanooga, TN
  • The Downtown Y is seeking a customer-service oriented individual to join our Front Desk team! Our front desk staff deliv...
  • 4/19/2024 12:00:00 AM

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Front Desk Agent FT/PT - Hilton Tucson El Conquistador
  • Prism Hospitality, LP
  • Tucson, AZ
  • Scope: Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hot...
  • 4/18/2024 12:00:00 AM

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Full-Time MID shift Care Associate - Assisted Living (AL)
  • Senior Lifestyle
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/18/2024 12:00:00 AM

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 4/17/2024 12:00:00 AM

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Backhaul Coordinator
  • Hiring Now!
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 4/17/2024 12:00:00 AM

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FRONT DESK AGENT NEW PROPERTY- OPENING DEC 2023
  • Texas Western Hospitality Group
  • Abilene, TX
  • Job Details Job Location Home2 Suites Abilene SW - Abilene, TX Description Books guest reservations and/or coordinates w...
  • 4/16/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/15/2024 12:00:00 AM

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FRONT DESK AGENT
  • Texas Western Hospitality Group
  • Texarkana, TX
  • Job Details Job Location Hampton Inn & Suites Texarkana - Texarkana, TX Position Type Full Time Description Books guest ...
  • 4/15/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,716 to $110,230