Customer Information Center Supervisor jobs in New London, CT

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center supervisor
  • UHaul
  • Waterford, CT FULL_TIME
  • Full description

    Are you a people person who loves to help others?

    Then consider becoming U-Haul's newest Assistant General Manager!

    As Assistant General Manager you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career moving

    Minimum Requirements : High School Diploma or equivalentDriver's license and ability to maintain clean driving recordLeadership experience in any formCustomer service experienceAbility to work a variety of shiftsWork Environment : The work involves moderate risks or discomforts which require special safety precautions, e.

    g. working around moving parts, machines, fumes, or irritant chemicals.

    May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

    Physical Demands : The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

    AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness.

    As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products.

    By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future.

    This policy will not apply to team members hired before February 1, 2020.

    U-Haul is an equal opportunity employer.

    All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

    Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

      Last updated : 2024-05-02

  • 5 Days Ago

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Housekeeping Supervisor
  • Chesterfields Nursing Center
  • Chester, CT FULL_TIME
  • Apple Rehab is a family owned and operated company that treats residents and staff like family too. Our expert team of senior management is located at our home office, right in Avon, CT, ensuring supe...
  • 23 Days Ago

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Cook supervisor
  • Harbor Village Rehabilitation & Nursing Center
  • London, CT FULL_TIME
  • Harbor Village Rehabilitation & Nursing Center - Harbor Village Nursing and rehabilitation center is seeking Per Diem Cooks to join our team! We strive each day to exceed our customers’ expectations w...
  • 14 Days Ago

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Store Supervisor Team Member
  • Smithland Pet & Garden Center
  • Old Saybrook, CT FULL_TIME
  • Transplant your career into CT Gardens, LLC and grow with us! Be part of an organization that creates Legendary Customer Service for customers who want the best lawn and gardens and best care for thei...
  • 3 Days Ago

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Registered Nurse Supervisor
  • Gladeview Health Care Center
  • Old Saybrook, CT FULL_TIME,PART_TIME
  • Gladview Rehabilitation & Health Care Center – Old Saybrook, CT Gladeview is the premier Rehabilitation & Health Care Center on the Connecticut shoreline. It overlooks the Ragged Rock Marina and Long ...
  • 14 Days Ago

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RN Nurse Supervisor
  • Westerly Rehabilitation and Healthcare Center
  • Westerly, RI FULL_TIME,PART_TIME
  • RN Nurse Supervisor Needed for 11pm - 7am Shift Come meet the team at Westerly Rehabilitation and Healthcare Center and see why we stand out from the rest. Westerly Rehabilitation is a beautiful and t...
  • 2 Months Ago

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0 Customer Information Center Supervisor jobs found in New London, CT area

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Clerical Nurse Assistant III
  • ECHN
  • Manchester, CT
  • POSITION SUMMARY: Performs activities which assist the patient in meeting basic human needs and activities of daily livi...
  • 5/9/2024 12:00:00 AM

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Phlebotomist II
  • ECHN
  • Mansfield Center, CT
  • POSITION SUMMARY: The Phlebotomist II obtains appropriate specimens by venipuncture, MMH breath tests or micro puncture ...
  • 5/8/2024 12:00:00 AM

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Phlebotomist II
  • ECHN
  • Dayville, CT
  • POSITION SUMMARY: The Phlebotomist II obtains appropriate specimens by venipuncture, MMH breath tests or micro puncture ...
  • 5/8/2024 12:00:00 AM

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Phlebotomist II
  • ECHN
  • Wallingford, CT
  • POSITION SUMMARY: The Phlebotomist II obtains appropriate specimens by venipuncture, MMH breath tests or micro puncture ...
  • 5/8/2024 12:00:00 AM

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Clerical Nurse Assistant III
  • ECHN
  • Manchester, CT
  • POSITION SUMMARY: Performs activities which assist the patient in meeting basic human needs and activities of daily livi...
  • 5/8/2024 12:00:00 AM

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Maintenance Technician, Moosup Gardens & Oak Tree Village
  • Vesta Corporation
  • Moosup, CT
  • Be a part of the best team in Property Management! Welcome to Moosup Gardens & Oak Tree Village , Vesta communities in M...
  • 5/7/2024 12:00:00 AM

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Mechanic Technician
  • The Gilman Brothers Company
  • Gilman, CT
  • Job Description Job Description Job Summary: The Gilman Brothers Company located in Gilman, Connecticut has an immediate...
  • 5/6/2024 12:00:00 AM

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Maintenance Technician, Winthrop Square & Londonberry Gardens
  • Vesta Corporation
  • New London, CT
  • Be a part of the best team in Property Management! Welcome to Winthrop Square & Londonberry Gardens , Vesta communities ...
  • 5/6/2024 12:00:00 AM

New London is a seaport city and a port of entry on the northeast coast of the United States, located at the mouth of the Thames River in New London County, Connecticut. It was one of the world's three busiest whaling ports for several decades beginning in the early 19th century, along with Nantucket and New Bedford, Massachusetts. The wealth that whaling brought into the city furnished the capital to fund much of the city's present architecture. The city subsequently became home to other shipping and manufacturing industries, but it has gradually lost most of its industrial heart. New London ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,929 to $110,526
New London, Connecticut area prices
were up 1.7% from a year ago