Customer Information Center Supervisor jobs in New York, NY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  •  

    Shift Leader – Jersey Mike’s in Northern Westchester

    Jersey Mike's Subs is growing! 

    Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike’s local communities is reflected in its mission statement: “Giving…making a difference in someone’s life.”

    We are looking for awesome, positive, friendly, motivated, hard workers with leadership skills to keep a crew motivated and on point, delivering best in class customer experience!

    Shift Leader Responsibilities and Duties: Shift Leaders take responsibility for all aspects of the store including but not limited to:

    • Store sales
    • Passion for food and quality of service
    • Inspire team and lead by example with all aspects of the restaurant
    • Maintain immaculate cleanliness of entire location
    • Provide best in class customer satisfaction
    • Team building with positive culture and environment
    • Inventory/ cash management
    • Participate in local marketing initiatives
    • Food cost control
    • Problem solve and troubleshoot issues
    • Embody values and mission of Jersey Mike’s culture

    General Manager Qualifications and Skills:

    • Dependable transportation
    • Willing to complete 10-week off-site training
    • 1 year food experience
    • Strong interpersonal and communication skills
    • Thrive in a fast-paced environment
    • Quick learner who can multi-task
    • Dependable and punctual
    • Focused and task oriented
    • Must be a great leader

    General Manager Benefits

    • Competitive pay
    • Medical/Dental/Vision/Supplemental Benefits
    • FREE food
    • Ongoing training and development
    • Advancement opportunities
    • Employee discounts

    Job Type: Full-time

  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

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JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Communications Supervisor (Customer Information Representative, II)
  • NYC Careers
  • New York, NY FULL_TIME
  • Communications Supervisor (Customer Information Representative, II) Apply Communications Supervisor (Customer Information Representative, II) Agency: DEPT OF HEALTH/MENTAL HYGIENE Posted on: 03/14/202...
  • 1 Month Ago

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Service Technician, Compressor Technique - White Plains, NY
  • Atlas Copco Compressors LLC -North America Customer Center
  • White Plains, NY FULL_TIME
  • Service Technician, Compressor Technique - White Plains, NY Functional area: Service Country: United States City: White Plains, NY Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 202...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in New York, NY area

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Bilingual Russian/English Case Manager - Help Center
  • JASA
  • New York, NY
  • Job Description Job Description Shift: Monday-Friday, 9AM-5PM 35 Hours Per Week General Responsibilities The Help Center...
  • 4/22/2024 12:00:00 AM

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Client Svc II Rep- Front Desk Receptionist
  • Canon USA & Affiliates
  • New York, NY
  • **About the Role** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and...
  • 4/21/2024 12:00:00 AM

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Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Staten Island, NY
  • Job Details Level Entry Job Location BHC Staten Island - Staten Island, NY Position Type Seasonal Education Level High S...
  • 4/21/2024 12:00:00 AM

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Radiologic Technologist - Full Time Nights
  • Northwell Health
  • New York, NY
  • Job Description Job Description: * Reviews imaging request to determine proper exam protocols. Looks for indications of ...
  • 4/21/2024 12:00:00 AM

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Radiologic Technologist (GV)
  • Northwell Health
  • New York, NY
  • Job Description Job Description The Radiologic Technologist performs routine radiographic and orthopedic radiographs in ...
  • 4/21/2024 12:00:00 AM

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Radiologic Technologist (GV) - Full Time Days
  • Northwell Health
  • New York, NY
  • Job Description The Radiologic Technologist performs routine radiographic, neurography, urography and orthopedic radiogr...
  • 4/21/2024 12:00:00 AM

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Baker
  • Pb On 30th Inc
  • New York, NY
  • Job Description Job Description WHAT WE ARE HUNGRY FOR Our certified Bakers are true masters of their crafts. The qualit...
  • 4/21/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/20/2024 12:00:00 AM

The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estimated 2017 population of 8,622,698 distributed over a land area of about 302.6 square miles (784 km2), New York is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world's most populous megacities, with an estimated 20,320,876 people in its 2017 M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$86,248 to $120,777
New York, New York area prices
were up 1.6% from a year ago