Customer Information Center Supervisor jobs in Newark, NJ

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Industrial Air Sales Manager - Compressor Technique, Jersey City, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Jersey, NJ FULL_TIME
  • Industrial Air Sales Manager - Compressor Technique, Jersey City, NJ
    Functional area: Sales
    Country: United States
    City: Jersey City, NJ
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 26, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Mission: Manage, call on, and sell industrial equipment to customers in assigned territory.

    Product Sales - The Sales Representative prospects, sources, and maintains quality customers in assigned areas. This role requires to achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project the number of contacts to be made. The Sales Representative manages, calls on, and sells products directly to customers in assigned areas and will actively engage in planned prospecting activities geared at increasing the customer base. They will follow up on new leads and referrals resulting from field activity and establish rapport through maintaining regular contact with existing and new customers (particularly key accounts). Responding promptly to customer inquiries, introducing new products and upgrades, studying customer needs, and coordinating customer service are abilities the Sales Representative should have.

    Additional duties of a Sales Representative include:
    * Preparing and presenting quotes, proposals, pricing, and credit terms. Overseeing customer services through quality checks and follow-up; to help in identifying and resolving customer concerns.
    * Maintaining a professional image at all times through personal actions and initiatives. Enhancing division and Company reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation.
    * Obtaining, developing, preparing, delivering, and presenting sales materials, exhibits, and promotional programs when attending exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.

    Training & Development- The Sales Representative is expected to continuously update their job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations.

    Reporting - The Sales Representative prepares reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. These reports may also be on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes, and evaluation of competitive developments.

    Perform other duties as assigned.


    To succeed, you will need

    Skills and experience
    * Four-year degree in engineering, business, or marketing preferred or equivalent work experience.
    * 5 years of direct sales experience or customer service experience, industrial equipment sales preferred.
    * Must be proficient in Microsoft Office, including PowerPoint, Word, and Excel.
    * Must be self-directed.
    * Must have excellent organizational, interpersonal verbal, and written communication skills.
    * Have proven business analysis skills.
    * Up to 35% overnight travel.
    * Must have and maintain a valid driver's license
    * Car allowance $800 - $1100 / month depending on vehicle, unlimited fuel reimbursement.


    In return, we offer you

    Drive your Career, Explore Opportunities, and Realize your Passion . . .Choose your career with us!
    Attractive benefits Include:
    *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan with company matching.
    *Health insurance / Dental insurance / Vision insurance / Life & Disability insurance, along with Maternity and Paternity Leave offered.
    *Paid time off, 3 weeks of vacation, 8 fixed holidays, and up to 5 floating holidays.
    *Potential compensation; $69K base with lucrative comp plan for 6-figure total comp

    City
    Jersey City, NJ

    Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 26 Days Ago

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Service Technician, Compressor Technique- Newark, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Newark, NJ FULL_TIME
  • Service Technician, Compressor Technique- Newark, NJ Functional area: Service Country: United States City: Newark, NJ Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passionate ...
  • 1 Month Ago

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Service Technician, Compressor Technique- Morristown, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Morristown, NJ FULL_TIME
  • Service Technician, Compressor Technique- Morristown, NJ Functional area: Service Country: United States City: Morristown, NJ Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Pas...
  • 1 Month Ago

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Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Jersey, NJ FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Jersey City, NJ Company name: Atlas Copco Compressors LLC Date of posting: Jan...
  • 1 Month Ago

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Health Information Operations Supervisor
  • Ciox Health
  • Jersey, NJ OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 1 Month Ago

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Customer service representative
  • American Customer Care
  • Bergen, NJ FULL_TIME
  • RESPONSIBILITIES : Handle customer inquiries and complaints Provide information about products and services Troubleshoot and resolve product / service issues and concerns Document and update customer ...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Newark, NJ area

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Children's Librarian - Highlawn
  • Brooklyn Public Library
  • Brooklyn, NY
  • Overview: The Children's Librarian, under the overall supervision of the Neighborhood Library Supervisor, works as part ...
  • 3/28/2024 12:00:00 AM

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Specimen Collector
  • Med Screen Laboratories Inc
  • Paterson, NJ
  • Job Description Job Description Requirements: Facilitate the collection, processing and handling of urine specimens. Fol...
  • 3/27/2024 12:00:00 AM

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Client Svc II Rep- Front Desk Receptionist
  • Canon USA & Affiliates
  • New York, NY
  • **About the Role** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and...
  • 3/27/2024 12:00:00 AM

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Spanish-speaking HR Coordinator for Home Care
  • HouseCalls Home Care
  • New York, NY
  • Job Description Job Description Licensed Home Care Agency is looking for a Bilingual HR Coordinator (English, Spanish) f...
  • 3/27/2024 12:00:00 AM

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HOURLY SOUS CHEF (FULL TIME)
  • Compass Group, North America
  • Maplewood, NJ
  • Morrison Living Morrison Living is hiring immediately for full time HOURLY SOUS CHEF positions. + Location: Spring Point...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

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Radiology Associate
  • White Plains Hospital Center
  • White Plains, NY
  • Position Summary: Under the direction of the radiology administrator or designee, is responsible for communication, regi...
  • 3/25/2024 12:00:00 AM

Newark (/ˈnjuːərk/,[24] locally /njʊərk/)[25] is the most populous city in the U.S. state of New Jersey and the seat of Essex County.[26] As one of the nation's major air, shipping, and rail hubs, the city had a population of 285,154 in 2017, making it the nation's 70th-most populous municipality, after being ranked 63rd in the nation in 2000. Settled in 1666 by Puritans from New Haven Colony, Newark is one of the oldest cities in the United States. Its location at the mouth of the Passaic River (where it flows into Newark Bay) has made the city's waterfront an integral part of the Port of New...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$83,295 to $116,640
Newark, New Jersey area prices
were up 1.6% from a year ago