Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Sign On Bonus $10,000 (FT) $5,000 (PT)
Douglas Manor is a 90-bed, family-owned skilled nursing facility in Windham, Connecticut specializing in short-term rehabilitation and long-term care. We are currently hiring Registered Nurse Supervisors. Come join our team!
RN Supervisor Job Summary:
The Registered Nurse supervisor will oversee day-to-day nursing activities in the facility, including developing work assignments, ensuring sufficient staffing and maintaining good working rapport.
RN Supervisor Responsibilities:
Benefits: (*applies to 24 hours or more,**Full-Time only)
RN Supervisor Requirements:
Diversity Statement
We are an equal opportunity employer and value diversity here. We encourage people of any background, age, race religion, gender, sexual orientation or national origin to apply.
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0 Customer Information Center Supervisor jobs found in Norwich, CT area