Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Are you looking for a part-time weekend job? Do you like horses?
Our client, a ranch-inspired master planned community, is looking for a Greeter to engage with the prospective buyer, assist in daily operations, tour Ranch Camp amenities and monitoring the horse pasture. This is a unique experience to work on a ranch while making a bit of extra cash. This part time position requires you to work Friday, Saturday and Sundays from 10 to 5 with occasional work on the weekdays. If you like ranch life and helping people find their dream home, then Apply today for immediate consideration!
Job Duties:
· Greet prospective buyers, providing information regarding homes and amenities, building rapport and providing them with excellent service
· Tour and demonstrate amenities to prospective buyers
· Maintain a daily traffic report for the weekly traffic report
· Monitor horses in pasture Friday, Saturday, & Sunday and enforce pasture restrictions per posted signage
· Review, complete, and understand procedures on “Pasture Procedures & Monitoring Checklist” form for horse management and monitoring
· Report immediately any building, equipment, or marketing site area problems for repairs/maintenance or troubleshooting
· Deliver exceptional customer service to the team and prospective buyers
Qualifications
· Experience in real estate, sales, customer service, or high-end retail
· Those with a love for people-facing roles are highly encouraged to apply - Barista (Starbucks), high-end retail sales associate (Nordstrom, Black House White Market), human resources/talent acquisition, flight attendant, teachers, hospitality, etc.
· Team player with the ability to work Friday - Sunday
· Professional attitude, dress, and demeanor
· Strong verbal and written communication skills
· Former equestrian/horse care experience a plus
**Candidates with a Real Estate license must be willing to transfer their license to the JWilliams Staffing brokerage. Please note that these are temporary and temp-to-hire positions**
Submit your resume TODAY for consideration!
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JWilliams Staffing, Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to local Fair Chance Ordinances. JWilliams Staffing participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. JWilliams Staffing complies with all federal E-Verify rules and responsibilities, and provides required federal postings in an electronic format to all candidates and employees via the JWS online portal.
SCANHS
Job Types: Full-time, Part-time, Temporary
Pay: $19.00 per hour
Expected hours: 8 per week
Shift:
Weekly day range:
Application Question(s):
Ability to Relocate:
Work Location: In person
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