Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
707 Avenue K Southwest, Winter Haven, FL 33880
This is an On-site position
Crown Information Management assists Florida Companies in securely managing their physical information. Our teams create information management solutions for our customers’ data, no matter what format, location, or lifecycle stage it’s in.
We need to hire a Customer and Sales Support Associate who must be coachable, self-motivated, demonstrate a positive attitude and have a good work ethic. This person must be highly organized and able to work in a fast-paced, ever changing professional environment. Come grow with us. Other employment opportunities are also available.
We offer:
Responsibilities – Customer and Sales Support Associate:
Qualifications/Skills/Requirements - Customer and Sales Support Associate:
Crown Information Management is an equal opportunity employer and does not unlawfully discriminate based on race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
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