Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
CIS, a rapidly growing local company, hires the best -- people with a desire to jump in and join our fast-paced, client-oriented environment. We are currently seeking a Client Services Associate to work a 40-hour week (Mon-Fri) in our Kinnelon office and/or Mahwah office.
The Client Services Department at CIS takes pride in putting our clients first and foremost at all times. We strive on being available to our clients; we excel at responding to them reactively and work hard at reaching out to them proactively. To be successful in this position, you would become knowledgeable about CIS - our products, clients, and the construction industry – be an independent worker that will take ownership of their territory and clients and service them to the best of your capabilities each time. Duties include setting up and training new clients, reaching out by calling/emailing/checking in with them, supporting the sales team with some administrative duties, and working both independently and as part of a team. To be considered, a candidate must be detail-oriented, self-motivated, a quick learner, possess good phone and computer skills, and have knowledge of MS Office.
*Option to work in the Kinnelon or Mahwah location with a potential Hybrid opportunity after training.
Job Type: Full-time
Pay: $40,000.00 - $44,000.00 per year
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Work Location: Hybrid remote in Kinnelon, NJ 07405
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