Customer Information Center Supervisor jobs in Passaic, NJ

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

C
Customer/Client Services Associate
  • Construction Information Systems (CIS)
  • Kinnelon, NJ FULL_TIME
  • CIS, a rapidly growing local company, hires the best -- people with a desire to jump in and join our fast-paced, client-oriented environment. We are currently seeking a Client Services Associate to work a 40-hour week (Mon-Fri) in our Kinnelon office and/or Mahwah office.

    The Client Services Department at CIS takes pride in putting our clients first and foremost at all times. We strive on being available to our clients; we excel at responding to them reactively and work hard at reaching out to them proactively. To be successful in this position, you would become knowledgeable about CIS - our products, clients, and the construction industry – be an independent worker that will take ownership of their territory and clients and service them to the best of your capabilities each time. Duties include setting up and training new clients, reaching out by calling/emailing/checking in with them, supporting the sales team with some administrative duties, and working both independently and as part of a team. To be considered, a candidate must be detail-oriented, self-motivated, a quick learner, possess good phone and computer skills, and have knowledge of MS Office.

    *Option to work in the Kinnelon or Mahwah location with a potential Hybrid opportunity after training.

    Job Type: Full-time

    Pay: $40,000.00 - $44,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Application Question(s):

    • Do you currently live within 30 minutes of 170 Kinnelon Road, Kinnelon, NJ?

    Work Location: Hybrid remote in Kinnelon, NJ 07405

  • Just Posted

A
Warehouse Supervisor
  • A Party Center
  • Fairfield, NJ FULL_TIME
  • Position Title: Warehouse Manager / Supervisor Position Tasks & Activities: Coordinate with General Manager and Dispatcher/Delivery Coordinator on delivery and pick up schedule and monitor manpower re...
  • 1 Month Ago

S
Supervisor- Screening Center
  • St. Josephs Health
  • Paterson, NJ FULL_TIME
  • Overview St. Joseph’s Healthcare System is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, su...
  • Just Posted

A
Contact Center Supervisor
  • Alpaca Audiology
  • Mountain, NJ FULL_TIME
  • Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield,...
  • 9 Days Ago

D
Call Center Supervisor
  • Delta Dental of New Jersey
  • Parsippany, NJ FULL_TIME
  • Delta Dental of New Jersey, located in Parsippany NJ is currently seeking a Call Center Supervisor to join our Engagement Center Team. This hybrid position is onsite Tuesday and Wednesday, and remote ...
  • 24 Days Ago

D
Call Center Supervisor
  • Delta Dental of NJ
  • Parsippany, NJ FULL_TIME
  • Delta Dental of New Jersey, located in Parsippany NJ is currently seeking a Call Center Supervisor to join our Engagement Center Team. This hybrid position is onsite Tuesday and Wednesday, and remote ...
  • 25 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Supervisor jobs found in Passaic, NJ area

B
Medical Technologist
  • BioReference Health, LLC
  • Elmwood Park, NJ
  • Company Overview: This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is th...
  • 4/23/2024 12:00:00 AM

N
Radiologic Technologist - Part Time Evenings
  • Northwell Health
  • New York, NY
  • Job Description: Reviews imaging request to determine proper exam protocols. Looks for indications of WET or STAT readin...
  • 4/22/2024 12:00:00 AM

C
Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Staten Island, NY
  • Job Details Level Entry Job Location BHC Staten Island - Staten Island, NY Position Type Seasonal Education Level High S...
  • 4/21/2024 12:00:00 AM

C
Client Svc II Rep- Front Desk Receptionist
  • Canon USA & Affiliates
  • New York, NY
  • **About the Role** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and...
  • 4/21/2024 12:00:00 AM

C
Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Island Park, NY
  • Job Details Level Entry Job Location BHC Island Park - Island Park, NY Position Type Seasonal Education Level High Schoo...
  • 4/21/2024 12:00:00 AM

N
Radiologic Technologist (GV) - Full Time Days
  • Northwell Health
  • New York, NY
  • Job Description The Radiologic Technologist performs routine radiographic, neurography, urography and orthopedic radiogr...
  • 4/21/2024 12:00:00 AM

N
Radiologic Technologist (GV)
  • Northwell Health
  • New York, NY
  • Job Description Job Description The Radiologic Technologist performs routine radiographic and orthopedic radiographs in ...
  • 4/21/2024 12:00:00 AM

R
Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/20/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 3.244 square miles (8.401 km2), including 3.146 square miles (8.149 km2) of land and 0.098 square miles (0.253 km2) of water (3.01%). Unincorporated communities, localities and place names located partially or completely within the city include Davis Bridge and Pleasant Plains. Passaic's only land border is with neighboring Clifton, which borders Passaic to the north, south, and west. The Passaic River forms the eastern border of Passaic. Four additional neighboring towns in Bergen County immediately across the river fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$84,993 to $119,020
Passaic, New Jersey area prices
were up 1.5% from a year ago