Customer Information Center Supervisor jobs in Pittsburgh, PA

Job Title - Lead Assembler Supervisor /Assembly Process Trainer (1st shift)
1st Shift position - 6:45 AM - 2:45 PM

2nd Shift position - 2:45PM - 10:45 PM

Location :Mt. Pleasant, PA 15666

Duration:6 Months with Possible extension

Req# PHHJP00022228/ PHHJP00022229

Operate relatively autonomous within procedures, methods and techniques. You will train assembly and evaluation/repair teams to processes and procedures relevant to Clients Service Operations.

You are responsible for

• Learning relevant service procedures and processes to become a proficient trainer
• Learning how to navigate through relevant electronic databases
• Training associates in service processes such as assembly and evaluation/repair
• Trainees ability to effectively complete assigned tasks
• Addressing questions from associates during servicing process
• Working in a team environment
• Effectively communicating with assemblers, technicians, engineers, and supervisors as required
• Navigating in Quality System to find appropriate procedures.
• Participating in root cause analysis and problem solving
• Duties and tasks are repetitive.

You are a part of
The Clients Sleep & Respiratory Care (SRC) business, which exists to restore natural sleep and breathing. You will be part of the Service Operations team.

To succeed in this role, you should have the following skills and experience

• Demonstrated ability to effectively deliver training. Minimum of 1 year experience.
• Ability to quickly learn technical concepts, conceptually and mechanically (hands-on)
• Have an understanding of electronic and mechanical principles.
• Associate degree (Electrical Engineering Technology background preferred) or minimum of 2 years experience in an area of technical specialization.
• SAP background strongly desired
• Minimum computer skills: Windows, Word, Excel, Outlook, PowerPoint
• Work independently and under supervision and from explicit verbal and written procedures while recognizing a need to complete assigned tasks/responsibilities in a timely manner.
• Basic understanding of problem solving tools/techniques
• Able to receive feedback from supervisors and peers for self-correction and improvement.

Job Types: Full-time, Contract

Pay: $19.40 - $34.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• electronic and mechanical principles: 5 years (Preferred)
• assembly and evaluation/repair: 5 years (Preferred)

Work Location: On the road