Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Looking for a low-key work environment at a great place to work, let us know. This would be a great job for a retired or semi-retired individual.
We are looking for a Weekday Custodian (Afternoon/Evenings). Light housekeeping. Depending on the season there may be some light grounds keeping or light snow removal. Two 6 hr shifts (12 hours) depending on your needs.
Thursday - 2 PM to 8 PM
Friday - 2 PM to 8 PM
There may be additional hours if desired, to fill staff shortages due to call-outs, vacations, or holidays.
We are currently seeking an energetic and highly motivated individual to join our team as a custodian. The ideal candidate for this position is detail-oriented, flexible and willing to take on non-routine cleaning and special projects as the need arises. The custodian will be responsible for cleaning and sanitizing bathrooms, trash receptacles and public areas. This is a fantastic opportunity to earn competitive pay with flexible hours.
Perform general clean-up of all areas of the building as directed
Manage routine upkeep of exterior areas, common space and parking lot
Complete non-routine cleaning according to specified job orders
Remove garbage and recycling daily and prepare bins for weekly pick-up
Handle emergency cleaning and upkeep requests
Ensure rooms are maintained and fully equipped
1 years janitorial experience
Ability to work well under minimal supervision
Capacity to take direction
Strong attention to detail
Physically capable of lifting and moving objects up to 50 pounds as necessary
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
Work Location: In person
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0 Customer Information Center Supervisor jobs found in Portland, ME area